Shawn supports the rapid expansion of Digicel’s FTTH & LTE Home footprint in Jamaica. His customer-centric, innovative and data-driven approach will help us to drive our strategy at an accelerated pace.
Shawn’s history of demonstrated competence in the telecommunications industry began here at Digicel 20 years ago, having served as a part-time customer care agent in 2003 and was later promoted to the role of Senior Business Intelligence Analyst. He was instrumental in establishing our Business Intelligence (BI) function.
Shawn spent several years contributing to the growth of the communications sector in Trinidad & Tobago, where he served as a BI Manager, Operations Director and later Chief Strategy Officer for the island’s leading telecoms companies. He was pivotal in centralizing the reporting and analytics of all the Cable and Wireless markets, and in launching "The Ultra Bundle" - one of the most successful products in the Flow T&T portfolio.
Among his academic accomplishments, Shawn holds an MBA in Finance from the University of Technology, and an MBA in Marketing from Anglia Ruskin University (UK). He’s also a Certified Business Intelligence Professional by the Data Warehouse Institute (USA).
Shawn is married with three children, and is an avid supporter of Arsenal FC.