Customer

Since 2010, MonCash has been closing the distance between people in Haiti by providing a way to make fast, reliable, safe, and convenient daily financial transactions on any Digicel mobile. As MonCash serves its 1.5 million users, it has also looked for ways to expand the way they access its services.
Users can do P2P money transfers, pay to affiliated merchants, purchase Digicel bundles, pay bills, and receive payroll payments. Additionally, the new MonCash app creates a personalized QR code that contains the user’s information so they can scan to identify the person they are paying or sending money.



Download the app today


Download in the Play Store Download in App Store

Three Ways to Subscribe

Banner Image

Download the MonCash app in Google Play or the App Store in your smartphone

 

Dial *202# on their Digicel phone to Self-subscribe

Fill out the form at any MonCash agent location or any Digicel Store. Call 202 for more details


Pay Your Bill Send Money Recharge Manage your Account Purchase Digicel Plans

MonCash is a mobile money service that allows fast, reliable, safe, and convenient daily financial transactions between users. Currently, users have access to two type of MonCash wallets:

  • Mini or Self-Subscription Wallet – users can contain a maximum of 7,500HTG. To sign up the user will need to be 18 years or older, provide their first and last name, birth date and choose a four digit PIN.
  • Full Wallet – users can contain 75,000HTG. To sign up the user will have to fill a form with personal details at any MonCash agent location or any Digicel Store

Every Digicel user has the following options to subscribe MonCash

1.       MonCash App – visit the app store in your smartphone and download the application. Follow the steps described in the app. Complete your subscription by providing last name, first name and your date of birth. Choose a PIN number to protect all future transactions. This is a self-subscription process; users will only have access to mini wallets with a maximum of 7,500HTG.

2.       Dial *202# - subscribe by yourself, any Digicel customer aged 18 or older can dial *202# on their Digicel phone. The system will prompt you to enter your last name, first name and your date of birth. You will also have to select a four digit secret PIN to protect your future transactions. Self-subscription gives you access to a Mini-wallet that can contain a maximum of 7,500HTG.

3.       Fill in a form - access to a full wallet MonCash account, you have to fill a form with your personal details at any MonCash agent location or any Digicel Store. A full wallet gives you access to a MonCash account that can contain 75,000HTG. For more information, please call 202 on your Digicel phone.

Within the MonCash menu *202# you can:

1.       Send money: Send as little as 10HTG to your family members and friends or any other contact.

2.       Recharge: Recharge your Digicel phone for as little as 10HTG and get 3 times your recharge. You can also send recharge for your family members and friends.

3.       Scan QR code: use the MonCash app to scan the receiver’s QR code and press the “send money” button in your app

4.       Bill Payment: Conveniently pay your bills wherever you are in Haiti with MonCash. You can pay bills such as EDH, Canal Plus, NuTV, Digicel Services etc... You can also use MonCash to pay for your groceries and your trip to affiliated restaurants.

5.       Purchase Digicel plans: You can buy Digicel Voice, Internet and Roaming plans with your MonCash account.

6.       Manage your account: Managing your account is easy with MonCash. You can check your balance, change your PIN, choose the language of your MonCash menu just by dialing *202#.

·         Deposit Money:

Deposit money on your MonCash account is always FREE and easy. Just go to the nearest Agent and make your deposit. To find an agent dial *212#, select Information regarding the service and select Find an Agent.

·         Withdraw Money:

To withdraw money from your MonCash account, go to an agent. To find an agent dial *212#, select More Information, Information regarding the service and select Find an Agent. You will need a valid ID and your PIN to make a withdrawal from your MonCash account. Tariffs to withdraw Money with MonCash are listed below

How to send money with MonCash

There are three ways to send money when using MonCash

·         Via the MonCash app

To send money, open your MonCash app, and press the Send Money button. 

·         Dialing *202#

Send money with MonCash dial *202# on your Digicel phone, follow the instructions by choosing Option 1, which is "Transfer." After that, enter the recipient's phone number, the amount you would like to transfer, and your PIN. Remember always to keep your PIN secret to protect your money and account.

·         Scanning a QR code

Ask the person you are sending money to open their MonCash app on their smartphone. Scan their QR code by using your MonCash app. After you scanned their QR code, follow the instructions on the screen to send the money.

How to Recharge a Digicel Phone:

You can recharge your own phone or another person's Digicel phone with MonCash. Recharges of 10HTG or more on your own phone will receive 3 times the recharge minus the regular tax. That means if you recharge 100HTG with MonCash you will receive 272.7 HTG instead of the 100HTG minus the Government tax. Bonus expires after 3 days.

Self-Recharge: You can recharge your Digicel phone with MonCash by dialing *202# and select Recharge, select self-recharge, enter the amount and confirm with your PIN. Bonus expires after 3 days.

Gift Recharge: You can recharge another Digicel phone with MonCash by dialing *202# and select Recharge, select gift recharge, enter the phone number, enter the amount and confirm with your PIN. Bonus expires after 3 days.

Terms and Conditions: The recharge Bonus is valid for 3 days. The maximum bonus you can accumulate in a day is 1000HTG.

Free P2P

·         Now for limited time send money with your mobile to other mobile user and the transaction is free, use the new app for smartphones or keep using MonCash as you already know and when sending to other MonCash Mobile user the transaction is completely free.

How to avoid Fraud

To avoid Fraud follow the tips below.

·         Always keep your PIN secret. MonCash nor its employees will ever ask for your PIN, or ask you to send them money.

·         Never send money to people you do not know, even if they tell you that you have won a prize.

·         Ensure your privacy is respected when making a transaction at an agent.

·         When sending money or paying to a MonCash user that has the MonCash app in their phone, use your MonCash app and scan their QR code. You will be able to identify the user quickly and send the money instantly without saying your phone number aloud.

Support:

·         For additional information about your account or specific transactions regarding MonCash please dial 202 for free from your Digicel phone if you already have a MonCash account. If not you can dial 111 to reach Digicel Customer Care.