Mon Cash | Digicel Haiti

MonCash is a mobile money service that allows daily transactions between MonCash users, regardless of their location in Haiti. Some of the daily transactions users can do are: 

• Hold money in their MonCash account for day-to-day purchases
•  
• Receive international money transfers

• Send money between MonCash users by using their phone number  

• Deposit money to their MonCash account

• Withdraw money from their MonCash account 

• Purchase Digicel bundles of minutes or data

• Pay to affiliated merchants

• Pay bills 

• Receive payroll payments 

Digicel Haiti offers this service in partnership with Sogebank.

MonCash has been in Haiti since 2010. The old name was Tchotcho Mobil.

Opening a MonCash account is completely free.

To register dial *202# and press Send or download the MonCash App. You will be taken through the registration menu, you will be asked to provide the following information:

1. Last name
2. First name
3. Date of birth (DD / MM / YYYY)
4. Choose a type of ID (driver’s license, voter’s ID or passport. Please note that this document has to be valid)
5. Provide with the number of the ID you chose
6.  Select your gender
7.  Choose a personal PIN code (do not share it with anyone)
8. Enter the PIN code again to confirm

Once you provide this information, you will have a wallet account with a limit of 10,000HTG. You will be able to Cash In and receive money from other users, but to be able to send money, pay bills, recharge, pay merchants, cash out or receive international transfers, you will need to provide additional information and continue the registration process by following the steps in the MonCash app or visiting a Digicel store.

After that, you will have a MonCash Full Wallet account with a limit of 75,000 HTG and the ability to cash out or withdraw money, send money to other MonCash users, receive international money transfers, pay bills, recharge and pay merchants. 

When using MonCash there are some fees that may apply, however the following transactions are completely fee:

·       Opening or upgrade your MonCash Wallet

·       Depositing money is your own MonCash account (self cash in)

·       Recharging a Digicel Phone number

·       Paying affiliated merchants

·       Pay your bills

Other fees may apply when utilizing MonCash for other transactions such as transfer at an agent location (OTC). Also, when withdrawing or cashing out money from your account.

Yes, when using MonCash, limits apply when sending p2p or doing cash-out transactions. Different limits may apply depending if you´re using MonCash on a daily, weekly, or monthly basis. Please all the details on the number of transactions allowed per customer.

When sending P2P:

We upgraded the MonCash app to improve customer's experience. We added biometric credentials so customers can log in to their account and confirm transactions by using their fingerprints or, if customers have an iOS device, using the face recognition feature.

Now the app allows users to include decimals in all transactions to be precise when sending their money or making payments, along with other improvements in the app's look and feel.

The MonCash app is available for both Android and iOS smartphones.

To download the MonCash App, please visit:

·       Google Play store on your Android smartphone

·       The App Store on your iOS device

To sign up or register to the MonCash App, download the App from your Google Play store or iOS App store and follow the process you will see on the screen. You will have to provide with your Last name, First name, Date of birth (DD / MM / YYYY), Choose a type of ID (driver’s license, voter’s ID or passport.

Please note that this document has to be valid), provide with the number of the ID you chose, select your gender, choose a personal PIN code (do not share it with anyone), and enter the PIN code again to confirm.

After doing so, the MonCash App will send a 6-digit code via SMS to the phone number provided to verify it is you!  For your safety, please do not share this code with anyone. Then you will be able to use your MonCash App in no time.

You can use the MonCash app if you are already a MonCash customer. To log in to the MonCash App, enter your current MonCash phone number and your PIN.

If you do not have a MonCash account, the application will ask you to register. Customers are also able to log in using their fingerprints or their phone’s face recognition system.

To turn your account into a full wallet (credit limit of 75,000 gourdes as of December 12), you must follow the steps in the MonCash application.

If you do not have the MonCash application, you can go to a Digicel regional office or some Digicel stores and MonCash agents and representatives will help you.

No. Your information and money are linked to your MonCash account regardless of the device you are using to access your account.

Use your phone number and PIN to log in to the MonCash App and you will be able to see your balance, latest transactions, make transactions and so much more.

No. Once you are a MonCash user you just need to download the MonCash app, sign in with your current MonCash phone number and PIN, and you will be ready to use it.

When sending money to a user that does not have a smartphone nor has downloaded the app, you just have to log in your MonCash App, type in their phone number and press the Send Money button.

Transactions are done from your MonCash account to another MonCash account regardless of the device the recipient has.

Yes. The MonCash App is for all MonCash users regardless of their wallet size (Mini or Full wallet).

No, there are no additional charges associated to signing up to the MonCash app. However, additional charges may apply depending on the transactions you are doing.

The MonCash QR Code is a two-dimensional barcode that contains information about the user who will perform a transaction. The MonCash QR code will allow you to make payments and receive money with the MonCash App simply by scanning the code with your phone.

With the MonCash QR code customers minimize any error caused by saying a phone number out-loud and also will avoid people listening to the amount of money you are sending.  

You will be able to find your QR code in your MonCash App in the tab named “My QR”.

You can use the MonCash QR code in two ways:

1.      Paying for items: MonCash can be used to send money to a merchant and pay for the items customers buy at selected locations. So, whenever you go to a store look for a MonCash QR code at the cashier. Once you see it, sign in your MonCash App and press "Pay". Then, scan the MonCash QR code in front of you and you'll be able to pay for your purchase.

2.      Sending or Receiving money: press the “My QR code” tab once you have it visible, ask the other MonCash user to scan your code using the camera in their smartphone. After they scan it, they will be able to identify your account and transfer money

.

For a limited time period there will be no additional charges when using the MonCash QR code.

The QR code contains personal information such as your phone number to be able to identify your account. However, it does not contain the amount of money available in your account. They are meant to keep information private and to enable faster transactions. 

Additional to being able to send money via p2p for free, depositing money in your own account at no cost, and more.

1-    You get 3 times the amount when you recharge your Digicel phone with MonCash.

2-    You get 2 times the allocation of your Digicel Plans when you purchase them using MonCash.

Please see below the fees that apply when using MonCash as of April 18, 2022:

**Important Notice**

On Friday, October 28, 2022, all MonCash app users receiving international money transfers will be eligible to win 1,000 gourdes deposited in their Moncash account and 1,000 gourdes recharge to their Digicel phone number. The first 100 MonCash app users that receive an international money transfer will be awarded.

Winners will be notified and receive their prize between 24h to 72h after receiving the international money transfer. Customers must be 18 years and older to participate and have a MonCash full wallet with opt-in to authorize PRISM Transfer to deposit international money in their account. Digicel employees or employees of any affiliated and/or associated companies are not eligible to participate.

*******