Digicel Prime Bundles FAQs


Terms and Conditions


These MyDigicel Christmas “Pick & Win” Promotion (the “Promotion”) terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the MyDigicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.


“We” or “us” means Unigestion Holding S.A. (« Digicel Haïti »), a company registered under the laws of Haïti with registered offices at # 151, Av. Jean Paul II & Impasse Duverger, Turgeau, Port-au-Prince, Haïti. References to “we”, “our” and “us” in these Terms includes our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion on the App, you agree to be bound by these Terms.


These Terms incorporate the MyDigicel App Terms and Conditions and Privacy Policy, which you can access via the App.


If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

1.    What is the MyDigicel Christmas “Pick & Win” Promotion?                             

As part of our Christmas campaign, the Digicel Christmas “Pick & Win” Promotion (the “Promotion”) allows MyDigicel App (the “App”) users to win prizes through participating in the Pick & Win feature of our Promotion.

The Promotion allows you to:


a.    PICK & WIN – complete specified activities to win prizes by unlocking boxes in the MyDigicel App (the “App”).



2.    What is the Promotional Period for the Promotion?


The Promotion starts on November 29, 2022, and ends on December 31, 2022 (the “Promotional Period”).




(Questions 3-10 apply to Pick & Win only)


3.    What is Pick & Win?


Pick & Win is a feature of our Promotion that allows participants the opportunity to win prizes. Upon completing a Qualified Activity, participants have the option of picking one of three boxes in the App for a chance to win a prize. Prizes will vary, and there is no guarantee that a participant will win a prize, subject to these Terms.



4.    What activities qualify me to participate in Pick & Win?


Complete one of the activities below (“Qualified Activities”) to participate in the Promotion:



Prepaid subscribers:  


Activate one of the following plans:







Plan Name


Plan Name


Plan Name



GwoLo 7Jou: 105Minit+350MB


MaLife 30 Jou 400HTG



DNet J7: 3000MB


Lo Data 30



DNet Auto J7: 3000MB


DNet J30: 3GB



DNet J7: 5000MB


DNet Auto J30: 3GB



DNet Auto J7: 5000MB


GwoLo 30Jou: 450Minit+1500MB





DNet J30: 9GB

Lannwit San Limit


Lo Apel 7


DNet Auto J30: 9GB



PaleNet Extra 7Jou



PaleNet Extra 1Jou


GwoLo Roaming 7


DNet J30 Extra: 15GB

PaleNet Extra 1Jou 2


NetRoaming 7


DNet Auto J30 Extra: 15GB

PaleNet Extra 1Jou 3


Data Roaming DR 7





GwoLo Medium Local


PaleNet Extra 30Jou



PaleNet Extra 7Jou MonCash





RLYH Prepaid 7 Days


Lo Apel 30



PaleNet Extra 7Jou Gift


GwoLo Small



Turks and Caicos 100HTG


GwoLo Medium

Extra Prefered Number400




GwoLo Giant





RLYH Prepaid 30 Days





RLYH Prepaid 30 Days





Postpaid Plan



PaleNet Extra 7Jou 2


GwoLo Roaming 30



PaleNet Extra 7Jou 3


NetRoaming 30



Roaming Pass 7D Caribbean


Data Roaming DR 30



Roaming Pass 7D US/CAN/DR


GwoLo Giant Local



Roaming Pass 7D Europe


















PaleDigiNat 1J

















PaleNet Extra 30Jou 2



PaleNet Extra 30Jou 3



PaleNet Extra 30Jou MonCash Bonus



Roaming Pass 30D Caribbean



Roaming Pass 30D US/CAN/DR



Roaming Pass 30D Europe







Data Roaming DR 1


PaleNet Extra 1Jou MonCash


Turks and Caicos 60HTG








Super Data 45












Data Roaming DR 1


GwoLo Small Local


GwoLo Smalll


PaleNet Extra 1Jou MonCash


Turks and Caicos 60HTG


Roaming Pass 3D Caribbean





Post-paid subscribers: 

Pay your bill on time and in full.


5.    Who is eligible to participate in Pick & Win?


The following persons are eligible to participate in Pick & Win:


a.    Digicel GSM (Mobile) prepaid customers; and

b.    Digicel GSM (Mobile post-paid customers.




6.    How does Pick & Win work?



Follow the steps below to participate:



Step 1: Complete a Qualified Activity.

Step 2: Upon completing a Qualified Activity, you will get instant access to “Pick & Win” in the App.

Step 3: Participate in Pick & Win in the App by picking the box of your choice. You must “Pick & Win” on the same day that you complete a Qualified Activity (up until midnight) in order to participate.

Step 4: Redeem or gift your prize.




8.    What are the chances of winning?


Participants will be limited to one (1) win per day. When you participate in Pick & Win, you are not guaranteed to win a prize. However, participants of Pick & Win can enjoy a “Guaranteed Win Day” (subject to these Terms). Guaranteed ‘Win Days’ will be on Wednesdays. Each participant who participates in Pick & Win on a Wednesday will receive a prize.




9.    What prizes can I win if I participate in Pick & Win?


Pick & Win winners can win any of the following prizes:



100 HTG of recharge

1000 HTG of recharge

DL4+ Phone

Azumi Heaset

Nèt Lakay (1 year)

200 MB of Data

Samsung Phone

Delimart voucher

VR Headset

DL+4 phone with PeleNètExtra 30J bundle

USD$ 10000

USD$ 5000

1 Minute Digi-Digi

10 SMS Digi-Digi

20 GB of Data

20 MB of Data

10% discount on the PaleNètExtra 1J bundle

25% discount on the PaleNètExtra 30J bundle

100 GB and 1000 minutes

PaleNetExtra 7J bundle




10.  How are prizes redeemed?



i.              You can redeem your Telco prize immediately in the App.

ii.             You can redeem your tangible prize and/or coupons by following the instructions of the Digicel representative who will contact you.



11.  How are prizes gifted?



You can gift your Pick & Win prize to another Digicel customer by selecting the “Gift” option when your gift appears on screen in the App.






(Questions 11-13 - Pick & Win)



12. Who cannot participate in the Promotion?


The following customers are excluded from participating in the Promotion:

a.    Post-paid Corporate & Business account customers;

b.    Home & Entertainment only customers; and

c.    Post-paid customers with overdue amounts.




13. Can I participate in the Promotion while roaming?


This Promotion is not accessible while roaming.


14. What will winners need to present in order to redeem their prize?


Winners must present a valid Government issued photo ID (passport, voter’s identification card or driver’s licence) and the phone used to participate in the Promotion. The winner will be required to complete and sign a redemption form confirming their receipt of the prize and a Consent and Release Form authorizing the use of their picture (where they chose to do so) on Social Media.




Additional Terms and Conditions


A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.



B.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.



C.   You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity and data usage in relation to your use of the App.



D.   The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.



E.    Warranty and support information will be included in product packaging.



F.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


G.   If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.


H.   Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.



I.      We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.



J.     Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent or sub-processor duly appointed by Digicel to assist with mechanics, management, advertising, marketing, execution or any other operation of the Promotion, for and on behalf of Digicel and will not be disclosed to any other third party for any other purpose.



K.    By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent or sub-processor appointed by Digicel to carry out the Promotion. You further consent to Digicel's disclosure, use and publication of your name, nickname, image, voice, caricature, endorsement, signature, initials, reputation, autograph, address, country of birth and domicile, biographical data and/or likeness in connection with the exploitation, exhibition, distribution, advertising, publicity and promotion of the Promotion and the Digicel brand in all media, whether now known or hereafter devised, throughout the universe, perpetually and without restriction. To see our privacy policy visit: www.digicelgroup.com.


L.    Winners may share their winnings on their social media platforms and may be required to take part in related publicity, including (without limitation) publication of the name and image of a winner along with their winning entry via Digicel’s website, social media and other press and media channels. No payment will be given for this.



M.   Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.


N.   In addition to these Terms and Conditions, you remain bound by our MyDigicel App Terms and Conditions of Use.




O.   For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.