Roaming Tips

Plans or Pay As You Go?

Digicel Guyana offers roaming with a subscription plan and also Pay as You Go. Our subscription plans are conveniently 3-Day, 7-Day and 30-Day.

Now, staying in touch when you are abroad is no hassle! Make and receive calls and use the internet while you travel with your Digicel phone in territories including USA, UK, Canada, and the Caribbean plus over 150 countries. Pay as you go or select one of our plans that allow you to access even lower rates and more data than ever before in applicable destinations!

Is there anything I should do before leaving?

1.  Ensure your handset is compatible with the requirements of visiting the desired country (preferred quad band handset).

2.  Prepaid customers should Top-up their account, with sufficient credit before departure as voice calls will be charged form your main account (Pay as You Go). Data usage will also be charged from your main account if you do not have an active roaming plan or if data from your plan is exhausted.

*Bonus Credit or Free Credit cannot be used while roaming*

3.  Postpaid customers should get in contact with their sales representative to ensure they are set for roaming. Postpaid customers may have their service suspended if their usage exceeds their assigned credit limit.

4.  Should a postpaid customer desire increasing to a higher credit limit, the regular process for a Credit Limit increase will apply.

6.  Pack you charger and travel adapter.

What benefits do I get when I use the My Digicel App while roaming?

Why MDA?

Roamers may use My Digicel App to enhance their roaming experience. They will be able to:

o Purchase/Reactivate the roaming plans

o Check their roaming balances

o Speak to a customer care agent via chat

o Access to My Digicel App does not deplete data from your roaming bundles

What can I do if I am unable to access data or make calls?

DIY Steps before escalating.

GENERAL RULES:

Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on an international network. This will assists with troubleshooting if required. When you return home, a restart is also important seeing that your handset may still be registered on a foreign network. 

Manual Network Search: Most handsets should automatically update to the strongest available network. We however recommend that you always do a manual search for relevant roaming partners. While roaming in the US, the preferred roaming networks are AT&T and T Mobile. In Canada, the preferred networks are Rogers, Bell and Telus.  Learn how to change your network below. 

Here's how you can change your network when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

VOICE:

Dialing Format: Always ensure that the correct international dialing format is utilized for each call being made while roaming. To call home “+592” must be in front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number. To make things easier, store numbers in the international format. Example, for numbers in the USA, save the contact as +147956323333

DATA:

Check the APN: Using data on your mobile device while roaming requires the correct Access Point Name (APN) Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct Access Point Name (APN) is “web.digicelgy.com”. Always verify this information is correct to ensure connection to a partner’s data network.

Here's how you can check your Access Point Name (APN) when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.

How can I contact customer care?

We are here to help!

Call us +5926693444 or +5926601000 from any location via your handset or click here

How can you check your voicemail from any phone or while roaming?

Never miss an important message!

Dial +5926696245 to access the voicemail service. 

N.B. If you do not wish to receive voicemail while out of the country, before roaming, contact customer care to have voicemail disabled.

N.B. In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges.

Why do you get charged for data roaming? How can you control the charges?

How can you control the charges?

Using the internet on your phone while you are roaming carries a charge just as making a call and sending a text message does.

If you would like to avoid excess data charges, consider the following options: 

1.  Activate a Caribbean or International roaming plan. Once you activate a plan, you can use your Digicel phone to roam in 60+ territories including the USA, UK, Canada, and the Caribbean just like you were home.

2.  Avoid unexpected data charges by switching off mobile data. If mobile data is switched on whilst you're connected to Wi-Fi, your phone could switch over to using the mobile data connection if the Wi-Fi signal is weak. When this happens, data charges as per roaming rates would apply.  

Here's how you can turn off your mobile data connection on your phone:

Toggle through the menu by selecting your phone type:

Android

Apple

Windows

Note: These third party sites can provide a lot of helpful insights into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.