Automatic & Finger Tip

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AUTOMATIC & FINGERTIP TOP UP

1. What is Automatic Top Up?

Automatic top up is a free service that allows you to complete a one-time set up to schedule future top ups for a specific date and time. These top ups may be scheduled to repeat daily, weekly or monthly and can be cancelled at any time.

2 .How to I schedule an Automatic Top Up?

Firstly, you will need to have your credit card information stored to allow charges for scheduled top ups. If your credit card is not stored you will be required to complete a top up and ensure that you choose to save your credit card when entering your payment details.

When complete:

  • Proceed to "Top Up Methods" on the main menu
  • Select "Automatic"
  • Select "Add New" then complete the form displayed. You will be required to assign a name to this automated top up, enter the phone number that will be receiving the top up, Top Up amount, and your desired fequency
  • When finished please click "SAVE".
  • Please note, The service cannot be used with PayPal, AMEX or NCB KeyCard.

3. How do I cancel a scheduled Automatic Top Up?

To cancel your scheduled top ups, Log into your account then go to Top Up methods and select “Automatic”. All automated top ups that have been set up on your account will be displayed. Below each of these you will see a “delete” link, please click this link to cancel any future automated top ups.

4. What is Fingertip Top Up?

The Fingertip Top Up feature enables you to quickly send top ups via your mobile phone from any location, at any time to any Digicel prepaid phone.

5. How do I use Fingertip Top Up?

Like Automatic Top Up, you will need to have your credit card information stored to allow charges for Fingertip top ups.

If your credit card is not stored you will be required to complete a top up via a desktop computer and ensure that you choose to save your credit card when entering your payment details.

When complete:

  • Proceed to "Top Up Methods" on the main menu
  • Select "Fingertip"
  • You may then follow the instructions on the screen.
  • You will receive a 3 digit service code as well as a 5 digit Fingertip password token (which you may change at any time).
  • To complete a Fingertip top up from your phone you will use your 3 digit service code, 5 digit password token, short code (which represents the top up amounts available on Digicel Online) and the area code + phone number (not needed if you are topping up your own phone).

Below is an example of what you would dial from our mobile to complete a fingertip top up:
*123*12345*600*1876000000#

Please note, the service cannot be used with PayPal, AMEX or NCB KeyCard.

 

6. How do I cancel my Fingertip Top Up service?

To cancel your Fingertip service, Log into your account then go to Top Up methods and select “Fingertip”.

Your Fingertip Top Up details will be displayed here and you may click the delete link at the end of the page to cancel the service.

7. Do I need to save my credit card to use Automatic and Fingertip services?

You must have completed a transaction on the Digicel Online Top Up site and stored your Visa, MasterCard, Diners or Discover card to use Automatic and Fingertip services.

SECURITY AND PRIVACY

1. Is my email address and credit cardsafe? 

Digicel does not share any customers email address with third parties. We will only use your email address to send information on online offers and you are free to opt-out from these emails at any time.

All information transmitted is done through secure protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites. When completing a transaction, Digicel does not store your credit card information. All sensitive information is held by our payment processor who keeps this data secure to the stringent requirements of the Visa and Mastercard compliance teams, which includes PCI compliance.

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Automatic & Finger Tip