Rollover FAQs

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FAQs

What is Unlimited Rollover Data & Talk?

Unlimited rollover data and talk is a benefit on our Smart bundles and selected postpaid plans where unused data and talk from your plan allowances are rolled over.

 

As a prepaid customer, how do I access this service?

As a prepaid customer you can access the unlimited rollover and talk enhancement feature by activating a Smart bundle via the MyDigicel App, Website or by dialing *136# to access the UMM self-help option.

 

As a postpaid customer, how do I access this service?

As a postpaid customer, Unlimited rollover and talk enhancement is automatic once you’re on a select Postpaid plan and you pay your bill on time.

 

Is Unlimited Rollover a promotion, meaning is it available for a limited time?

Unlimited rollover data and talk is Digicel’s latest offer designed to keep you seamlessly connected to the things you love without worrying about losing their unused data or talk. Once you’re on a Smart bundle you’re eligible to receive unlimited rollover data and talk.

 

Is there a maximum or minimum that can be rolled over?

You will never lose any MB of unused data or any second of unused talk as long as you are on a Smart bundle– and you can use it however you want, whenever you want.

 

Will my rolled over data and talk accumulate month on month?

Yes - as long as you are on Smart bundle, you’ll never lose your used data or talk. Your unused data and talk will automatically rollover for you to use whenever you choose 

 

What’s the catch?

There’s no catch – no strings attached. With Digicel’s unlimited rollover data and talk customers on a Smart bundle will receive automatic rollover of every MB of their unused data and every second of unused talk to use whenever you want, however you want.

 

Is there an additional cost for accessing the unlimited rollover enhancement feature?

There is no additional cost to start enjoying Unlimited rollover data and talk as this is now offered as part of our Smart bundles and select post-paid plans.

 

When do I lose my Unlimited Rollover Data and Talk?

That’s the beauty of Digicel’s Unlimited rollover data and talk - as long as you are on Smart bundle or you pay your postpaid select plan bill on time, you’ll never lose your used data or talk. 

 

How do I discontinue this service?

The unused benefit will automatically rollover as long as you repurchase within the grace period. Customers are to be encouraged not to lose their rollover benefit, continue purchasing and renewing your Smart bundle. 

 

What happens if my bundle is depleted before it expires?

Customers will be required to repurchase a Smart bundle once their current benefits are depleted. 

 

Will I receive a message to tell me when the bundles are completely used?

Yes, all customers on a Smart bundle or a select Postpaid plan will receive notifications to advise that the bundle is completely used.

 

Can I a roll over more than one plan at a time?

Yes, as long as you are  buying a Smart bundle.

 

Will my bundles rollover if I activate a different plan?

If you currently have a Smart bundle and want to buy another Smart bundle then your unused benefits will rollover.  

 

Will my rollover benefit be used first?

Your rollover benefit is applied to  your current bundle and will reflect one balance so you can browse, stream and chat to your heart content.

 

How do I auto renew, instead of activating each time a plan expires?

Your Smart bundle can be auto-renewed easily. Once there is sufficient credit on your account, the plan can be auto-renewed by using the MyDigicel App or by dialing *136# self-help option. Postpaid plans are automatically renewed on the first of each month as long as you do not opt out

 

Is there a maximum amount of talk minutes or data that can be accumulated?

There is no limit to the amount of data or talk so you can browse, stream and chat to your heart’s content.

 

How do I check my available voice minutes, SMS and data balance?

Customers can check their balance via the MyDigicel App or by using the *123#  self-help option.

 

How do I reactivate this service?

You can reactivate your Smart bundle via the MyDigicel App or by using *136# self-help option.

 

How do I check the balance of the voice or data bundle that was rolled over?

The rollover benefit is applied to  your current bundle and will reflect one balance.

 

 

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