Head of Group Public Relations
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CUSTOMER SERVICE IN THE PALM OF YOUR HAND WITH THE MY DIGICEL APP
Another service innovation to save customers time and hassle
Friday 12th September 2014 – Georgetown,Guyana. From today, Digicel customers can take care of many of their customer service needs straight from their handsets thanks to the new look My Digicel App.
Designed to put the power in the hands of customers and save them time and hassle, the My Digicel app is available for free download on Android devices and is the smart and easy way for customers to manage their mobile lives.
Text numbers and complicated short codes are a thing of the past as customers can use the app for a large variety of their service needs from the basics like checking their account balances and the status of their current plans to highlights like purchasing new plans, using online top up, sending credit to another user or managing their account settings.
But that’s not all – available in English, French and Spanish, the My Digicel app also keeps customers in the loop with all of Digicel’s social media channels and allows users to give feedback on the app from their handsets.
Jacqueline James, Head of Marketing at Digicel Guyana; “We are delighted to be making the My Digicel app available to our customers. This is all about putting the power in the hands of our consumers and providing them with the tools to manage their lives through their pockets. With the My Digicel app, time spent calling and talking to customer care can be spent doing something far more productive as all the mobile help you need is just a touch away.”
Digicel Group is a leading global communications provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 13 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.