Summer Rush FAQs

Summa Rush FAQs

FREQUENTLY ASKED QUESTIONS

 

1.   When does this promo start?

        This promo starts at July 16th 2021.

 

2. When does the Promotion End?

This promotion ends September 2nd, 2021.

 

3.  How do I qualify?

Top Up with $1000 or more (any method) and collect the letters to spell the word R-U-S-H. Customers spelling the word ‘RUSH’ within the qualifying period will participate in the draw.

 

4.   Would I need to purchase a special Scratch card?

No. Topping Up with a regular scratch card of $1000 or more successfully, a letter will be sent to your phone. Please be advised that letters may be sent to your phones within 5 minutes after topping up. You will receive a SMS as below

Your letter is R. Keep topping up with $1000 or more to spell the word ‘RUSH’ for a chance to WIN 1 of 3 Toyota Rush. Text ‘SUMMA’ to 1441 to check your letters.

 

5. If I top up with a $2000 scratch card will I receive 2 different letters?

No. You will receive one letter. If you’d like to increase your chances though what you can do is purchase 2 $1000 scratch cards and only then will you receive 2 letters.

 

6. Does this promotion apply to both postpaid and pre- paid customers?

No. The promotion is only applicable to prepaid subscribers.

 

7.  What are the qualifying periods?

July 16th – August 5th 

August 6th – August 19th

August 20th – September 2nd   

 

8. Can I Top Up electronically to get a letter?

Yes you can. After completing an electronic Top Up of $1000 or more successfully, a letter will be sent to your phone. Please be advised that letter may be sent to your phone within 5 minutes after topping up. You will receive a SMS as below

Your letter is R. Keep topping up with $1000 or more to spell the word ‘RUSH’ for a chance to WIN 1 of 3 Toyota Rush. Text ‘SUMMA’ to 1441 to check your letters.

 

9.  If I receive international or top up online, will I receive a letter?

Yes. If you receive an international or online top up (Diaspora top up) of $1000 or more a letter will be sent to your phone within 5 minutes after topping up. You will receive a SMS as below

Your letter is R. Keep topping up with $1000 or more to spell the word ‘RUSH’ for a chance to WIN 1 of 3 Toyota Rush. Text ‘SUMMA’ to 1441 to check your letters.

 

10. How do I check my letters collected electronically

If you wish to check the letters that you have collected electronically you can text the word SUMMA to 1441 and you will be sent a SMS with your letters (see below). Please note that the Database to check the letters will be updated hourly.

Your electronic letters collected are: R, S, H. Keep topping up to spell the word RUSH for a chance to win 1 of 3 Toyota RUSH SUVs!

 

11. Do I have to pay for the text to check my electronic letters?

No. The text is free.

 

12. How long are my letters collected valid for

Letters collected are valid for the entire period of 7 weeks providing the individual has not yet participated in a draw. Letters collected electronically for all winners will be cleared after qualifying period.

 

13. If I don’t receive the electronic letter within an hour what should I do next?

Call Customer Care on 100 from your Digicel phone, the agent will trouble shoot and escalate to the technical team to resolve.

 

14. Can customers qualify more than once?

Yes Customers can qualify more than once.

 

15. If I deleted my electronic letter by accident will I lose my letters?

No you will not. You can text the word SUMMA to 1441 and you will receive a list of all your letters collected

 

16.  What do I do if I have spelt the word RUSH?

You can come into Digicel’s head office located at Lot 8 Fort and Barrack Street, Kingston with all your letters collected or you can call 075211 and speak to a Digicel representative. Please ensure to walk with some form of identification if you are visiting the office.

 

17.   What will I win if I have spelt the word RUSH?

Once verified by Digicel that you are a winner, you will receive $100,000 in cash. Plus you will be placed in a draw to win a Toyota RUSH SUV. You will be briefed on the requirements once you have been acknowledged as a winner.

 

18. What do I do if I have spelt the word RUSH and is living in the remote areas?

If you are living in a remote area and is unable to travel to Digicel’s head office to verify your letters collected, you can call 075211and provide the following details

-             Mobile number

-             Electronic letters collected

Details collected will be verified by Yancey Heywood.

 

19.   Will I receive a letter if I take a Credit Advance?

No, you will not receive a letter if you take a Credit Advance

 

20.   Will I get a letter if I receive a Credit U

No, you will not receive a letter if someone sends you a Credit U.