Digicel

International Roam Easy 

Frequently Asked Questions 

The New Roam Easy International Plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destinations and reduced Overage Rates for voice calls.

 

• Roaming Data Allotment

•   Reduced PayGo/Overage rate for roaming voice call

Note: Free Incoming calls is not applicable with this International Plan

The New Roam Easy International Plans will be available in the follow durations 3, 7, and 14 Day plans.

Prepaid and Postpaid Roam Easy International Plans

Duration

3 Days

7 Days

14 Days

Price (GYD$)

$4000

$7000

$13000

Data (GB)

1GB

2GB

4GB

 

 

 

 

Region (ROAMING PLAN) Caribbean USA/Canada Other Countries on list Rest of the World
MOC Local 32 32 100 700
MOC Back Home 32 32 100 700
MOC Rest of the World 300 300 300 700
Rate SMS 11 11 30 70
Rate Data 100 100 150 500

 

Note: For persons roaming in the Caribbean, the rate for calling other Caribbean countries will be same as the MOC Local rate ($32). If they call another country not in the Caribbean, they will be charged the rest of world rate ($300).

-          Terminating rates are same as the MOC local rate.

 

All Prepaid and Postpaid customers are eligible to activate this International plan. Hybrid customers are not eligible.

 

Yes

This plan can be activated via the My Digicel App or UMM [*130#]

 

No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

· There is no limit to the number of times this plan can be activated.

·  Subscriber can buy multiple Roaming plans at any given time.

 

The Roaming plans WILL NOT allow automatic renewal.

 

No.

Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

 

Yes.

Yes, plan expiry notifications will be sent.

Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]

 

When data allotments are exhausted customers will be blocked from using data until the subscriber purchases a new plan or opt-in to PayGo data overage usage.

 

Customers should be able to use Digi-loan credit to purchase the Roam Easy International plan.

 

The New Roam Easy International Plan will be available in 63 countries, see table below with eligible roaming destination. 

International Plan

 

 

Anguilla

Dominican Republic

Greece

Antigua and Barbuda

Panama

Guatemala

Aruba

US Virgin Islands

Israel

Barbados

Puerto Rico

Nicaragua

Bermuda

USA

Portugal

Bonaire

Canada

St. Maarten

British Virgin Islands

United Kingdom

Uruguay

Cayman

Belize

Australia

Curacao

Brazil

France

Dominica

Venezuela

Hungary

El Salvador

Albania

Ireland

French West Indies

Czech Republic

Malta

Grenada

Egypt

Mexico

Haiti

Germany

Turkey

Jamaica

Netherlands

New Zealand

Montserrat

Peru

Romania

St Kitts

Saba

Spain

St. Lucia

St. Eustatius

 

St. Vincent

Argentina

 

Suriname

Colombia

 

Trinidad and Tobago

Costa Rica

 

Turks and Caicos Islands

Ecuador

 

Bahamas

Ghana

 

 

Note: Prepaid and Postpaid customers with the Roam Easy International Plan roaming in a country not listed above will be standard roaming.