The New Roam Easy Caribbean Plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.
• Roaming Data Allotment
• Free Incoming calls (from home)
• Reduced PayGo/Overage rate for roaming voice call
The Prepaid Caribbean Roam Easy plans will be available in the follow durations 3, 7, and 14 Day plans.
Prepaid and Postpaid Roaming Easy Caribbean Plans |
|||
Duration |
3 Days |
7 Days |
14 Days |
Price (GYD$) |
$2000 |
$3500 |
$6500 |
Data (GB) |
3GB |
7GB |
14GB |
Region (ROAMING PLAN) | Caribbean | USA/Canada | Other Countries on list | Rest of the World |
MOC Local | 32 | 32 | 100 | 700 |
MOC Back Home | 32 | 32 | 100 | 700 |
MOC Rest of the World | 300 | 300 | 300 | 700 |
Rate SMS | 11 | 11 | 30 | 70 |
Rate Data | 100 | 100 | 150 | 500 |
Note: For persons roaming in the Caribbean (Only), the rate for calling other Caribbean countries will be same as the MOC Local rate ($32). If they call another country not in the Caribbean, they will be charged the rest of world rate ($300).
- Terminating rates are same as the MOC local rate.
All Prepaid and Postpaid customers are eligible to activate this Caribbean plan. Hybrid customers are not eligible. Hybrid Customers are not allowed to roam.
Yes, roaming plans are available to all Digicel Customers, including Corporate customers.
This plan can be activated via the My Digicel App or UMM [*130#]
No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple Roaming plans at any given time.
• The Roaming plans WILL NOT allow automatic renewal.
No
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan or to opt in to use PayGo rates.
Yes.
Yes, plan roll over and expiry notifications will be sent.
Customers can repurchase the same Prepaid Caribbean Passport Roam before it expires.
• Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]
When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage.
• Customers should be able to use Digi-loan credit to purchase the Roam Easy Caribbean plan.
The New Roam Easy Caribbean Plan will be eligible in 23 countries, see table below with eligible destinations.
Caribbean Plan Eligible Countries |
Anguilla |
Antigua and Barbuda |
Aruba |
Barbados |
Bermuda |
Bonaire |
British Virgin Islands |
Cayman |
Curacao |
Dominica |
El Salvador |
French West Indies |
Grenada |
Haiti |
Jamaica |
Montserrat |
St Kitts |
St. Lucia |
St. Vincent |
Suriname |
Trinidad and Tobago |
Turks and Caicos Islands |
Belize |
Note: Prepaid and Postpaid customers with the Roam Easy Caribbean Plan roaming in a country not listed above will be standard roaming.
For more assistance, contact our customer care at +5926693444 or +5926601000
The New Roam Easy International Plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destinations and reduced Overage Rates for voice calls.
• Roaming Data Allotment
• Reduced PayGo/Overage rate for roaming voice call
Note: Free Incoming calls is not applicable with this International Plan
The New Roam Easy International Plans will be available in the follow durations 3, 7, and 14 Day plans.
Prepaid and Postpaid Roam Easy International Plans |
|||
Duration |
3 Days |
7 Days |
14 Days |
Price (GYD$) |
$4000 |
$7000 |
$13000 |
Data (GB) |
1GB |
2GB |
4GB |
Region (ROAMING PLAN) | Caribbean | USA/Canada | Other Countries on list | Rest of the World |
MOC Local | 32 | 32 | 100 | 700 |
MOC Back Home | 32 | 32 | 100 | 700 |
MOC Rest of the World | 300 | 300 | 300 | 700 |
Rate SMS | 11 | 11 | 30 | 70 |
Rate Data | 100 | 100 | 150 | 500 |
Note: For persons roaming in the Caribbean, the rate for calling other Caribbean countries will be same as the MOC Local rate ($32). If they call another country not in the Caribbean, they will be charged the rest of world rate ($300).
- Terminating rates are same as the MOC local rate.
All Prepaid and Postpaid customers are eligible to activate this International plan. Hybrid customers are not eligible.
Yes
This plan can be activated via the My Digicel App or UMM [*130#]
No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple Roaming plans at any given time.
The Roaming plans WILL NOT allow automatic renewal.
No.
Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
Yes.
Yes, plan expiry notifications will be sent.
Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]
When data allotments are exhausted customers will be blocked from using data until the subscriber purchases a new plan or opt-in to PayGo data overage usage.
Customers should be able to use Digi-loan credit to purchase the Roam Easy International plan.
The New Roam Easy International Plan will be available in 63 countries, see table below with eligible roaming destination.
International Plan |
|
|
Anguilla |
Dominican Republic |
Greece |
Antigua and Barbuda |
Panama |
Guatemala |
Aruba |
US Virgin Islands |
Israel |
Barbados |
Puerto Rico |
Nicaragua |
Bermuda |
USA |
Portugal |
Bonaire |
Canada |
St. Maarten |
British Virgin Islands |
United Kingdom |
Uruguay |
Cayman |
Belize |
Australia |
Curacao |
Brazil |
France |
Dominica |
Venezuela |
Hungary |
El Salvador |
Albania |
Ireland |
French West Indies |
Czech Republic |
Malta |
Grenada |
Egypt |
Mexico |
Haiti |
Germany |
Turkey |
Jamaica |
Netherlands |
New Zealand |
Montserrat |
Peru |
Romania |
St Kitts |
Saba |
Spain |
St. Lucia |
St. Eustatius |
|
St. Vincent |
Argentina |
|
Suriname |
Colombia |
|
Trinidad and Tobago |
Costa Rica |
|
Turks and Caicos Islands |
Ecuador |
|
Bahamas |
Ghana |
Note: Prepaid and Postpaid customers with the Roam Easy International Plan roaming in a country not listed above will be standard roaming.
• Standard Roaming (Pay As You Go) with no roaming plan active on account.
• Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.
• Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
• Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.
Region (NO ROAMING PLAN) | Caribbean | USA/Canada | Other Countries on list | Rest of the World |
MOC Local | 98 | 198 | 198 | 700 |
MOC Back Home | 98 | 198 | 198 | 700 |
MOC Rest of the World | 700 | 700 | 700 | 700 |
Rate SMS | 30 | 30 | 50 | 70 |
Rate Data | 200 | 200 | 200 | 700 |
Note: For persons roaming in the Caribbean, the rate for calling other Caribbean countries will be same as the MOC Local rate ($98). If they call another country not in the Caribbean, they will be charged the rest of world rate ($700).
- Terminating rates are same as the MOC local rate.
The PayGo Opt-In plan will allow subscribers to accept charges for data usage from their main account at $100/MB rate for US/CAN/Caribbean/Other Eligible Countries and $300/MB for Rest of World when no active roaming plan is on the account. Upon opting in to the PayGo plan the PayGo Block will be removed.
Pay As You Go data will be blocked for all roaming subscribers with no active data roaming plan on account.
Customer will receive a flash message with the option to Opt-In to use PayGo as well as an option to activate a roaming plan with data. If none of the above options are selected then data access will be blocked.
When a subscriber’s device attempts to access roaming data while in a roaming destination with no active roaming plan on account they will not be able to browse or access data.
B. Buy a plan (upsell roaming plan): An upsell option will be displayed when a customer tries to access data roaming with no active plan. Once the PayGo wall is displayed the customer will have the option “Buy a Plan” to activate a roaming plan of their choice. With sufficient credit on the account the plan selected by the customer will be activated and plan applied to account.
C. PayGo Opt-In: If a customer selects the option to Opt-in to PayGo, they will receive a confirmation message advising of the rates associated with the PayGo charges from their main account. The access to PayGo will remain active for 24hours, if the subscriber wishes to continue using PayGo data they will have to opt-in again.
Upon the launch of the Easy Roam Plans, the current roaming plans will not be available for activation, the following will happen:
• Plan will not be available in the UMM Menu, USSD, My Digicel App, Web.
• Subscriber with active current roaming plans will still have access to use the plan until its original expiration date. These subscribers will not be able to renew these legacy plans.
1. Caribbean – Below
2. Other Eligible Countries – Below
3. USA/Canada – Below
4. Rest of World – Any country not listed below
Caribbean |
Other Eligible Countries |
USA/Canada |
Anguilla |
Dominican Republic |
USA |
Antigua and Barbuda |
Panama |
Canada |
Aruba |
US Virgin Islands |
|
Barbados |
Puerto Rico |
|
Bermuda |
United Kingdom |
|
Bonaire |
Belize |
|
British Virgin Islands |
Brazil |
|
Cayman |
Venezuela |
|
Curacao |
Albania |
|
Dominica |
Czech Republic |
|
El Salvador |
Egypt |
|
French West Indies |
Germany |
|
Grenada |
Netherlands |
|
Haiti |
Peru |
|
Jamaica |
Saba |
|
Montserrat |
St. Eustatius |
|
St Kitts |
Argentina |
|
St. Lucia |
Colombia |
|
St. Vincent |
Costa Rica |
|
Suriname |
Ecuador |
|
Trinidad and Tobago |
Ghana |
|
Turks and Caicos Islands |
Greece |
|
Bahamas |
Guatemala |
|
|
Israel |
|
|
Nicaragua |
|
|
Portugal |
|
|
St. Maarten |
|
|
Uruguay |
|
|
Australia |
|
|
France |
|
|
Hungary |
|
|
Ireland |
|
|
Malta |
|
|
Mexico |
|
|
Turkey |
|
|
New Zealand |
|
|
Romania |
|
|
Spain |