Caribbean Roam Easy (Prepaid & Postpaid)

Frequently Asked Questions 

The New Roam Easy Caribbean Plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.

•   Roaming Data Allotment

•   Free Incoming calls (from home)

•   Reduced PayGo/Overage rate for roaming voice call

 

The Prepaid Caribbean Roam Easy plans will be available in the follow durations 3, 7, and 14 Day plans.      

Prepaid and Postpaid Roaming Easy Caribbean Plans

Duration

3 Days

7 Days

14 Days

Price (GYD$)

$2000

$3500

$6500

Data (GB)

3GB

7GB

14GB

Region (ROAMING PLAN) Caribbean USA/Canada Other Countries on list Rest of the World
MOC Local 32 32 100 700
MOC Back Home 32 32 100 700
MOC Rest of the World 300 300 300 700
Rate SMS 11 11 30 70
Rate Data 100 100 150 500

 

Note: For persons roaming in the Caribbean (Only), the rate for calling other Caribbean countries will be same as the MOC Local rate ($32). If they call another country not in the Caribbean, they will be charged the rest of world rate ($300).

-          Terminating rates are same as the MOC local rate.

 

 

 

 

 

All Prepaid and Postpaid customers are eligible to activate this Caribbean plan. Hybrid customers are not eligible. Hybrid Customers are not allowed to roam.

Yes, roaming plans are available to all Digicel Customers, including Corporate customers.

This plan can be activated via the My Digicel App or UMM [*130#]

No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

· There is no limit to the number of times this plan can be activated.

· Subscriber can buy multiple Roaming plans at any given time.

•   The Roaming plans WILL NOT allow automatic renewal.

No

 

•  Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan or to opt in to use PayGo rates.

Yes.

Yes, plan roll over and expiry notifications will be sent.

Customers can repurchase the same Prepaid Caribbean Passport Roam before it expires.

• Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]

When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage.

•  Customers should be able to use Digi-loan credit to purchase the Roam Easy Caribbean plan.

The New Roam Easy Caribbean Plan will be eligible in 23 countries, see table below with eligible destinations. 

 

Caribbean Plan Eligible Countries
Anguilla
Antigua and Barbuda
Aruba
Barbados
Bermuda
Bonaire
British Virgin Islands
Cayman
Curacao
Dominica
El Salvador
French West Indies
Grenada
Haiti
Jamaica
Montserrat
St Kitts
St. Lucia
St. Vincent
Suriname
Trinidad and Tobago
Turks and Caicos Islands
Belize

 

 

Note: Prepaid and Postpaid customers with the Roam Easy Caribbean Plan roaming in a country not listed above will be standard roaming.

 

For more assistance, contact our customer care at +5926693444 or +5926601000






Roam Easy International Plan (Prepaid & Postpaid)

Frequently Asked Questions 

The New Roam Easy International Plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destinations and reduced Overage Rates for voice calls.

 

• Roaming Data Allotment

•   Reduced PayGo/Overage rate for roaming voice call

Note: Free Incoming calls is not applicable with this International Plan

The New Roam Easy International Plans will be available in the follow durations 3, 7, and 14 Day plans.

Prepaid and Postpaid Roam Easy International Plans

Duration

3 Days

7 Days

14 Days

Price (GYD$)

$4000

$7000

$13000

Data (GB)

1GB

2GB

4GB

 

 

 

 

Region (ROAMING PLAN) Caribbean USA/Canada Other Countries on list Rest of the World
MOC Local 32 32 100 700
MOC Back Home 32 32 100 700
MOC Rest of the World 300 300 300 700
Rate SMS 11 11 30 70
Rate Data 100 100 150 500

 

Note: For persons roaming in the Caribbean, the rate for calling other Caribbean countries will be same as the MOC Local rate ($32). If they call another country not in the Caribbean, they will be charged the rest of world rate ($300).

-          Terminating rates are same as the MOC local rate.

 

All Prepaid and Postpaid customers are eligible to activate this International plan. Hybrid customers are not eligible.

 

Yes

This plan can be activated via the My Digicel App or UMM [*130#]

 

No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

· There is no limit to the number of times this plan can be activated.

·  Subscriber can buy multiple Roaming plans at any given time.

 

The Roaming plans WILL NOT allow automatic renewal.

 

No.

Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

 

Yes.

Yes, plan expiry notifications will be sent.

Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]

 

When data allotments are exhausted customers will be blocked from using data until the subscriber purchases a new plan or opt-in to PayGo data overage usage.

 

Customers should be able to use Digi-loan credit to purchase the Roam Easy International plan.

 

The New Roam Easy International Plan will be available in 63 countries, see table below with eligible roaming destination. 

International Plan

 

 

Anguilla

Dominican Republic

Greece

Antigua and Barbuda

Panama

Guatemala

Aruba

US Virgin Islands

Israel

Barbados

Puerto Rico

Nicaragua

Bermuda

USA

Portugal

Bonaire

Canada

St. Maarten

British Virgin Islands

United Kingdom

Uruguay

Cayman

Belize

Australia

Curacao

Brazil

France

Dominica

Venezuela

Hungary

El Salvador

Albania

Ireland

French West Indies

Czech Republic

Malta

Grenada

Egypt

Mexico

Haiti

Germany

Turkey

Jamaica

Netherlands

New Zealand

Montserrat

Peru

Romania

St Kitts

Saba

Spain

St. Lucia

St. Eustatius

 

St. Vincent

Argentina

 

Suriname

Colombia

 

Trinidad and Tobago

Costa Rica

 

Turks and Caicos Islands

Ecuador

 

Bahamas

Ghana

 

 

Note: Prepaid and Postpaid customers with the Roam Easy International Plan roaming in a country not listed above will be standard roaming.

 

 






Standard Roaming (Prepaid & Postpaid) 

Frequently Asked Questions 

• Standard Roaming (Pay As You Go) with no roaming plan active on account.

• Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.

• Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

• Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.  

Region (NO ROAMING PLAN) Caribbean USA/Canada Other Countries on list Rest of the World
MOC Local 98 198 198 700
MOC Back Home 98 198 198 700
MOC Rest of the World 700 700 700 700
Rate SMS 30 30 50 70
Rate Data 200 200 200 700

 

Note: For persons roaming in the Caribbean, the rate for calling other Caribbean countries will be same as the MOC Local rate ($98). If they call another country not in the Caribbean, they will be charged the rest of world rate ($700).

-          Terminating rates are same as the MOC local rate.

 






PayGo Wall 

Frequently Asked Questions 

The PayGo Opt-In plan will allow subscribers to accept charges for data usage from their main account at $100/MB rate for US/CAN/Caribbean/Other Eligible Countries and $300/MB for Rest of World when no active roaming plan is on the account. Upon opting in to the PayGo plan the PayGo Block will be removed.

 

Pay As You Go data will be blocked for all roaming subscribers with no active data roaming plan on account.

 

Customer will receive a flash message with the option to Opt-In to use PayGo as well as an option to activate a roaming plan with data. If none of the above options are selected then data access will be blocked.

When a subscriber’s device attempts to access roaming data while in a roaming destination with no active roaming plan on account they will not be able to browse or access data.

 

B. Buy a plan (upsell roaming plan): An upsell option will be displayed when a customer tries to access data roaming with no active plan. Once the PayGo wall is displayed the customer will have the option “Buy a Plan” to activate a roaming plan of their choice. With sufficient credit on the account the plan selected by the customer will be activated and plan applied to account.

 

C. PayGo Opt-In: If a customer selects the option to Opt-in to PayGo, they will receive a confirmation message advising of the rates associated with the PayGo charges from their main account. The access to PayGo will remain active for 24hours, if the subscriber wishes to continue using PayGo data they will have to opt-in again.

 











Existing Easy Roam & Digi-Roam Plans 

Frequently Asked Questions 

Upon the launch of the Easy Roam Plans, the current roaming plans will not be available for activation, the following will happen:

•  Plan will not be available in the UMM Menu, USSD, My Digicel App, Web.

•  Subscriber with active current roaming plans will still have access to use the plan until its original expiration date. These subscribers will not be able to renew these legacy plans.











Definitions Of  

Frequently Asked Questions 

1.       Caribbean – Below

2.       Other Eligible Countries – Below

3.       USA/Canada – Below

4.       Rest of World – Any country not listed below

Caribbean

Other Eligible Countries

USA/Canada

Anguilla

Dominican Republic

USA

Antigua and Barbuda

Panama

Canada

Aruba

US Virgin Islands

 

Barbados

Puerto Rico

 

Bermuda

United Kingdom

 

Bonaire

Belize

 

British Virgin Islands

Brazil

 

Cayman

Venezuela

 

Curacao

Albania

 

Dominica

Czech Republic

 

El Salvador

Egypt

 

French West Indies

Germany

 

Grenada

Netherlands

 

Haiti

Peru

 

Jamaica

Saba

 

Montserrat

St. Eustatius

 

St Kitts

Argentina

 

St. Lucia

Colombia

 

St. Vincent

Costa Rica

 

Suriname

Ecuador

 

Trinidad and Tobago

Ghana

 

Turks and Caicos Islands

Greece

 

Bahamas

Guatemala

 

 

Israel

 

 

Nicaragua

 

 

Portugal

 

 

St. Maarten

 

 

Uruguay

 

 

Australia

 

 

France

 

 

Hungary

 

 

Ireland

 

 

Malta

 

 

Mexico

 

 

Turkey

 

 

New Zealand

 

 

Romania

 

 

Spain