•   The Roaming plans WILL NOT allow automatic renewal.

No

•  Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan or to opt in to use PayGo rates.

Yes.

Yes, plan roll over and expiry notifications will be sent.

Customers can repurchase the same Prepaid Caribbean Passport Roam before it expires.

• Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]

When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage.

•  Customers should be able to use Digi-loan credit to purchase the Roam Easy Caribbean plan.

For more assistance, contact our customer care at +5926693444 or +5926601000

The New Roam Easy International Plans will be available in the follow durations 3, 7, and 14 Day plans.

All Prepaid and Postpaid customers are eligible to activate this International plan. Hybrid customers are not eligible.

Yes

This plan can be activated via the My Digicel App or UMM [*130#]

No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

· There is no limit to the number of times this plan can be activated.

·  Subscriber can buy multiple Roaming plans at any given time.

The Roaming plans WILL NOT allow automatic renewal.

No.

Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

Yes.

Yes, plan expiry notifications will be sent.

Customers will be able to check their balance via My Digicel App or UMM short code [ *120*130# ]

When data allotments are exhausted customers will be blocked from using data until the subscriber purchases a new plan or opt-in to PayGo data overage usage.

Customers should be able to use Digi-loan credit to purchase the Roam Easy International plan.

The New Roam Easy International Plan will be available in 63 countries, see table below with eligible roaming destination. 

Note: Prepaid and Postpaid customers with the Roam Easy International Plan roaming in a country not listed above will be standard roaming.

When a subscriber’s device attempts to access roaming data while in a roaming destination with no active roaming plan on account they will not be able to browse or access data.

B. Buy a plan (upsell roaming plan): An upsell option will be displayed when a customer tries to access data roaming with no active plan. Once the PayGo wall is displayed the customer will have the option “Buy a Plan” to activate a roaming plan of their choice. With sufficient credit on the account the plan selected by the customer will be activated and plan applied to account.

C. PayGo Opt-In: If a customer selects the option to Opt-in to PayGo, they will receive a confirmation message advising of the rates associated with the PayGo charges from their main account. The access to PayGo will remain active for 24hours, if the subscriber wishes to continue using PayGo data they will have to opt-in again.