Terms & Conditions
These My Digicel Christmas “Pick & Win Daily, Weekly & Grand Draw Raffle” Promotion (the “Promotion”) terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means U mobile Celluar Inc, trading as Digicel Guyana, a company registered under the laws of Guyana with registered offices at 56 High Street Kingston, Georgetown, Guyana. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion on the App, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.
1. What is the My Digicel Christmas “Pick & Win Daily, and Weekly & Grand Draw Raffle” Promotion?
As part of our Christmas campaign, the Digicel Christmas “Pick & Win Daily, Weekly and Grand Draw Raffle” Promotion (the “Promotion”) allows MyDigicel App (the “App”) users to win prizes through participating in the Pick & Win feature of our Promotion. Once participants participate in Pick & Win promotion by activating any Prime Bundle for prepaid subscribers and paying their bill in full for Postpaid customers, they will be allowed to Pick and Win prizes on Saturdays plus receive entries in our Grand Draw Raffle (collectively, the “Raffles”) for a chance to win even more prizes.
The Promotion allows you to:
a. PICK & WIN Daily – activate any Prime Bundle for a chance to Pick and Win a prize on the day of activation for prepaid subscribers in the MyDigicel App (the “App”).
b. Pick and Win WEEKLY – once you are on an active Prime Bundle (Prepaid or Postpaid) on Wednesdays, you can participate in Pick & Win offer in the MyDigicel App to win prizes (Data, Credit, Discounts on plans, Lenovo laptops, Alcatel tablets, Smartphones (Samsung A037 and DL3 Pro), Cash prize of GYD$10,000.00 , Cash prize of GYD$20,000.00) .
c. PICK and WIN GRAND DRAW RAFFLE – everyday on a data plan gives you an entry into the Grand Prize Draw. The more Prime Bundles you activate the more entries you will earn. Prizes includes First Prize- Cash prize of GYD$500,000.00, Second Prize- Cash prize of GYD$300,000.00 and Third Prize- Cash prize of GYD$200,000.00
2. What is the Promotional Period for the Promotion?
The Promotion starts on November 16, 2022, and ends on January 4, 2023 (the “Promotional Period”).
(Questions 3-10 apply to Pick & Win only)
1. What is Pick & Win?
Pick & Win is a feature of our Promotion that allows participants the opportunity to win prizes. Upon completing a Qualified Activity, participants have the option of picking one of three boxes in the App for a chance to win a prize. Prizes will vary, and there is no guarantee that a participant will win a prize, subject to these Terms.
2. What activities qualify me to participate in Pick & Win?
Complete one of the activities below (“Qualified Activities”) to participate in the Promotion:
Activate one of the following plans:
Daily Prime Bundle
3 Day Prime Bundle
7 Day Prime Bundle
30 Day Prime Bunde
30 Day Prime Bundle Lite
90 Day Prime Bundle
Pay your bill on time and in full.
3. Who is eligible to participate in Pick & Win?
The following persons are eligible to participate in Pick & Win:
a. Digicel GSM (Mobile) prepaid customers; and
b. Digicel GSM (Mobile postpaid customers.
4. How does Pick & Win work?
The Promotion will be introduced in the MyDigicel App. Follow the steps below to participate:
Pick and Win Daily (Prepaid Only)
Step 1: Activate any Prime Bundle.
Step 2: Upon activating a Prime Bundle, you will get instant access to “Pick & Win” in the App. You will also receive raffle entries based on the Prime Bundle activated. For example, if you activated a 7-Day Prime Bundle, you will receive 7 entries into to Grand Prize Raffle Draw.
Step 3: Participate in Pick & Win in the App by picking the box of your choice. You must “Pick & Win” on the same day that you activated your Prime Bundle (up until midnight) to participate. You have a 50:50 chance of winning a prize.
Step 4: Redeem or gift your prize.
Step 5: Track your points and raffle entries by dialing *122*4#
Pick and Win Weekly (Guaranteed Wins for Prepaid and Postpaid Customers on Wednesdays)
Once you are on an active Prime Bundle (Prepaid or Postpaid) you can access the Pick and Win promo in the MyDigicel App and select a box to win a prize. Every customer selecting a box will win a prize. Prizes include Data, Free Credit, Discounts on Prime Bundles, Lenovo laptops, Alcatel tablets, Smartphones (Samsung A037 and DL3 Pro), cash prizes of GYD$10,000.00 and GYD$20,000.00
Grand Prize Raffle Draw
Three winners will be selected from the entries generated from activating Prime Bundles (prepaid) or paying your bill on time and in full (post-paid). This will be done on January 9th 2023.
5. What are the chances of winning?
Participants will be limited to one (1) win per day. When you participate in Pick & Win on the day of activating your Prime Bundle, you are not guaranteed to win a prize. However, participants of Pick & Win can enjoy a “Guaranteed Win Day” weekly (subject to these Terms). Guaranteed ‘Win Days’ will be on Saturdays. Each participant participating in Pick & Win on a Saturday will receive a prize.
6. What prizes can I win if I participate in Pick & Win?
Pick & Win winners can win any of the following prizes:
i. Telco prizes - $200 free credit, $300 free credit, $500 free credit, 200 MB, 500 MB, 1GB, 50% off 90 Day Prime Bundle, 70% off 30 Day Prime Bundle ,50% off 30 Day Prime Bundle, 30% off 30 Day Prime Bundle, 40% off 7 Day Prime Bundle and 30% off 7 Day Prime Bundle.
ii. Tangible prizes – Lenovo laptops, Alcatel tablets, Smartphones (Samsung A037 and DL3 Pro), cash prize of GYD$10,000.00, cash prize of GYD $20,000.00
7. How are prizes redeemed?
i. You can redeem your Telco prize immediately in the App.
ii. You can redeem your tangible prize by following the instructions of the Digicel representative who will contact you.
8. How are prizes gifted?
You can gift your Pick & Win prize to another Digicel customer by selecting the “Gift” option when your gift appears on screen in the App.
(Questions 11-18 apply to the Raffle only)
1. What is the Grand Draw Raffle?
The Grand Draw Raffle is a raffle that will be held on January 5th, 2023. Participants can earn entries into the Grand Draw Raffle by activating Prime Bundles (prepaid) or paying their bill in full and on time.
2. What activities give participants an entry into the Raffles?
Participants can earn entries into the Grand Draw Raffle by activating Prime Bundles (prepaid) or paying their bill in full and on time.
3. How do the Raffles work?
Follow these steps to participate:
A. Prepaid Customers
Step 1: Upon activating a Prime Bundle, you will receive entries based on the validity of the Prime Bundle activating. You will receive 30 entries into the Grand Draw Raffle for a 30 Day Prime Bundle or 3 entries for a 3 Day Prime Bundle etc. Your entry will be in the form of a raffle ticket, and you will receive it immediately upon completion of the Qualified Activity.
Step 2: Monitor your raffle entries by dialing *122*4#.
B. Postpaid Customers
Step 1: Upon paying your Postpaid Bill in full and on time you will get 30 entries the Grand Draw Raffle. Your entry will be in the form of a raffle ticket, and you will receive it immediately upon completion of the Qualified Activity.
Step 2: Monitor your raffle entries by dialing *122*4#
4. What prizes can winners of the Raffles win?
A. Grand Draw Raffle
· First Prize - Cash prize of GYD$500,000.00
· Second Prize - Cash prize of GYD$300,000.00
· Third Prize - Cash prize of GYD$200,000.00
5. How many times can I win?
Participants can only win the Grand Draw Raffle once during the entire Promotional Period.
6. What do I need to know about redeeming my Raffle prize?
If you have won the Grand Prize Raffle, follow the instructions of the Digicel representative who will contact you to redeem your prize.
(Questions 19-22 to both Pick & Win and the Raffles)
1. Can I participate in the Promotion while roaming?
This Promotion is not accessible while roaming.
2. What will the winners need to present to redeem their prize?
Winners must present a valid government-issued photo ID (passport, voter’s identification card or driver’s licence) and the phone used to participate in the Promotion. The winner will be required to complete and sign a redemption form confirming their receipt of the prize and a Consent and Release Form authorizing the use of their picture (where they chose to do so) on Social Media.
Additional Terms & Conditions
A. This Promotion is offered for your personal use and not for commercial use, and you agree not to sell any rewards redeemed through this Promotion.
B. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
C. You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity and data usage in relation to your use of the App.
D. The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.
E. Warranty and support information will be included in product packaging.
F. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.
G. If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.
H. Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.
I. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
J. Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent or sub-processor duly appointed by Digicel to assist with mechanics, management, advertising, marketing, execution or any other operation of the Promotion, for and on behalf of Digicel and will not be disclosed to any other third party for any other purpose.
L. Winners may share their winnings on their social media platforms and may be required to take part in related publicity, including (without limitation) publication of the name and image of a winner along with their winning entry via Digicel’s website, social media and other press and media channels. No payment will be given for this.
M. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.
N. In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.
O. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.