Digicel’s Christmas “10GB Any Use Bonus Data” Promotion FAQs

Digicel’s Christmas
“10GB Any Use Bonus Data”

Promotion FAQs 

Promotion Period: November 28, 2022 [12:00AM] to March 31, 2023 [11:59PM]

 

Qualyfing Period:      Start Date: November 28 2022 [12:00AM]

End Date: December 31, 2022 [11:59PM]

  

1.     What is the Digicel Christmas “10GB Any Use Bonus Data” Promotion?                             

As part of our Christmas Promotion, Digicel will be giving new subscribers 10GB Any-Use data in January to March 2023. A new subscriber is someone who buys a SIM between Nov 28 to Dec 31 2022. These new subscribers will need to activate a 7-Day or greater data plan in January, February and March to receive the 10GB bonus during these months.

 

2.     When does the customer receive the 10GB Any Use Bonus Data?   

The customer will receive the 10GB of any-use data with the activation of a 7-Day or greater prime bundle between January to March, 2023. E.g. A customer will receive their 10GB any-use bonus data in Jaunuary once a 7-Day or greater plan is activated in January and the same for February and March.

 

3. Who is eligible to participate in the “10GB Any Use Bonus Data” Promotion? 

a)    All new Digicel GSM (Mobile) prepaid customers during Nov 28th – Dec 31st 2022.

b)    Postpaid subs are NOT eligible for this promotion.

 

4.   What activities qualify me to participate in the “10GB Any Use Bonus Data” Promotion?

New Prepaid subscribers between Nov 28th to Dec 31st:  

       i.         Activate one of the following eligible plans during the eligible period: January 1 – March 31, 2023

 

Plan Name

7 Days Prime Bundle

30 Days Prime Bundle

30 Days Prime Bundle Lite

90 Days Prime Bundle

MDA 7 Day Prime Bundle

MDA 30 Day Prime Bundle

MDA 30 Day Prime Bundle Lite

MDA 90 Day Prime Bundle

 

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

5.    How does the Promotion work?   

 

The 10GB Bonus Data Christmas Offer allows all New Prepaid subscribers to receive 10GB of any-use bonus data with the purchase of an eligible plan within the eligibility period (January to March, 2023). The below criteria is applicable:

·       Your 10GB Bonus Data will be awarded instantly upon eligible plan purchases.

·       Your 10GB any-use data is only applied once per month and will not be allowed to roll-over or accumulate.

·       You will be able to check your balance via the MyDigicel App.

·       You will receive data depletion notification when you have 150MB and 0MB remaining. Once the 10GB of data is depeleted, you are then charged from your main any-use data account once your plan is still active.

·       Your 10GB any-use data will be valid for 30 days from the time of your first eligible plan activation in the month.

·       If your plan ends before your 10GB expires, you will need to activate another eligible plan to continue using your 10GB. You will be able to use this 10GB only with a 7-Day or greater plan. If you activate a daily or 3-Day plan, your main data will be used and not from the 10GB bonus.

6. Will I still qualify for the 10GB bonus if I fail to activate a plan in one of the months between January to March, 2023?

No, even if you skip February, you can still activate an eligible plan in March and receive your 10GB bonus data.

 

 

7. How do I redeem my prize?

Your 10GB Bonus Data will be awarded instantly upon your first eligible plan purchase in the month.

 

8.    How many times can I receive the 10GB any-use bonus?

Bonus data can ONLY be redeemed once every 30 days and once every month (Jan-Mar)

 

9.    Will this 10GB Bonus Data be separate from the data allotment that comes with my plan?

Yes, the 10GB any-use bonus data will be separate from the regular data allotment that comes with your Prepaid plan. DA137 will be used to store the 10GB

 

10.   If I purchase another eligible data plan within the 30 day validity period, will I receive       

      another 10GB Bonus Data valid for another 30 days?

No, Bonus data can ONLY be redeemed once every 30 days. Activating eligible plans during the 10GB’s 30-day validity period ensures that the 10GB remains usable, it does not increase the allotment.

 

11.     Will my 10GB Bonus Data rollover / accumulate monthly if I don’t use it?

No, your 10GB any-use data will not be allowed to roll-over nor accumulate. It’s valid for 30 days only.

12. Will I be able to track/view my 10GB Bonus Data balance?   

Yes, you will be able to check your balance via MyDigicel App.

 

13. What should I do to continue receiving my 10GB any-use Bonus Data each month?   

Activate a 7-Day or greater plan each month throughout the eligibility period (Jan – Mar).

 

14. Will my Eligible Plan and 10GB Bonus Data expire the same time?   

No, your eligible plan validity is based on plan type (7Day, 30Day or 90Day) however bonus 10GB of data is valid for 30 days ONLY.

 

15. Will I still retain my 10GB Bonus data, if I choose to upgrade or downgrade my plan?

Yes, however you can only use the 10GB with a 7-Day or greater plan.

 

16. Will my 10GB Bonus Data be used up before my eligible plan data allotment?

Yes, you will consume your 10GB Bonus Data first before you start consuming data from the eligible plan you activated.

 

17. What will happen in regards to the 10GB Data when Roaming?

            Your 10GB Bonus Data is used for any use loca data, as such you will be recquired to

purchase a roaming plan for travel. This 10GB can not be used for roaming.

 

18. Who do I contact if I have queries or complaints about the promotion?

Chat with an agent on the My Digicel App or dial 100 to speak with a customer care representative.