christmas terms and conditions

Shake To Win | Christmas Offer

Terms and Conditions 

The “Shake to Win Christmas Promotion”


Start Date: Wednesday, November 21th, 2019

End Date: Saturday, December 21st, 2019


These My Digicel “Shake to Win Christmas Promotion” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel Group Limited, a company registered under the laws of Guyana with registered offices at Fort and Barrack Street, Kingston. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the MyDigicel Terms and Conditions and Privacy Policy which you can access via the App.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.


1.        What is the “Shake to Win Christmas Promotion”?

Digicel is offering its prepaid and postpaid customers the opportunity to participate in the “Shake to Win Christmas Promotion” subject to these terms and conditions. The Promotion allows participating customers the opportunity to WIN prizes daily and weekly by shaking their phones via the Shake It gaming mechanism in the My Digicel App.

2.        What is the promotional period for the Promotion?

The Christmas promotion is valid from Wednesday, November 21, 2019 12:00AM through to December 21, 2019 11:59PM.

3.        Who is eligible to enter the Promotion (the “Eligible Customers”)?

In order to be eligible for the Promotion, you must be a Digicel customer on an active Digicel Prepaid Smart Bundle data plan and/or postpaid customer on a 4G Data bundle plan from the selection of “Eligible Plans” as defined below.

Prepaid Customers

Prepaid eligible plans for the daily Shake includes customers on any Smart Bundle Data plan who would have purchased any 4G data add-on (50MB, 200MB, 500MB or 1GB) within the said day.

Prepaid eligible plans for the weekly Shake on Saturdays include ONLY customers on a Smart Bundle Monthly Data plan, Smart Bundle Monthly Plus Data plan or Smart Bundle Quarterly Data plan.              

Postpaid Customers

The postpaid customers eligible for the daily shake would have to be on one of the plans below and would have purchased a 4G data add-on (50MB, 200MB, 500MB or 1GB) within the said day.

The postpaid customers eligible for the weekly Saturday shake would have to be on one of the plans below on the Saturday of the Shake.

Customers can also find the list of eligible plans in the Shake It section of the MyDidigicel App identified with the Shake It Icon.  As such, plans listed in the My Digicel App that do not have the Shake It icon are excluded from the Promotion.

The following customers are excluded from participating in the Promotion:

a.      Postpaid Corporate & Business account customers;

b.      Employees/families of employees, employees of affiliates companies associated with this promotion;

c.      Postpaid customers with overdue amounts.



4.        How does a customer participate in the Promotion?

                     i.        To participate in the Promotion you will need to have activated an Eligible Plan via one of the following channels:

1.      MyDigicel App

2.      USSD/UMM (by dialing *136#)

                    ii.        Eligible Customers will receive a Shake It notification inviting them to participate in the Promotion.

                   iii.        By clicking on the Shake It notification and accepting the terms and conditions of same, the customer has confirmed their participation in the Promotion.

                   iv.        Once an Eligible Customer agrees to participate in the promotion, they can then Shake To Win!

                    v.        Please note the Shake It action must be completed in the MyDigicel App.

                   vi.        The Promotion includes a “Guaranteed Win” day (subject to the applicable Promotion terms and conditions as outlined below) on Saturdays and “Chances to Win” on every day.

·          Guaranteed Win: Every Saturday during the promotional period, customers who have an active Eligible Plan (monthly, monthly+ or quarterly) will receive an SMS push and/or an In-App notification to play Shake It for a guaranteed prize.

·          Chances to Win: Every other day, Eligible Customers stand a chance of winning a prize after activating a NEW Eligible Plan (4G data add-on) and will receive an SMS push and/or an In-App notification to play Shake It for a chance to win.

                  vii.        Guaranteed Win Eligibility: Eligible Customers must complete the Shake It action in the My Digicel App on the Saturday to receive their instant win prize.

                  viii.        Chance to Win Eligibility: Eligible Customers will have twenty-four (24) hours from the issue date and time of the Shake It notification to complete the Shake It action in the My Digicel App for a chance to win a prize.

                   ix.        This Promotion will be accessible to Eligible Customers while roaming, but any prizes won will only be available to use and redeem in Guyana.

5.        Will customers be notified when to participate in Promotion?

·          Yes.  Every Saturday during the Promotional Period, customers will be notified about the Guaranteed Win Shake being available.

·          For the Daily Shakes, whenever a Customer activates an Eligible data add-on, they will receive an SMS notification stating that they are eligible to Shake for a Chance to Win a Telco reward.

6.        How many times can a customer win?

The maximum number of wins per Customer is one (1) per day.

7.        Rewards and Prizes

a.      The Digicel Shake It prize pool will consist of Instant Win Prizes and Other Prizes, including:

 “Daily - Instant Telco Rewards (Prizes):




1. 50MB

Duration of plan

2. 200MB

Duration of plan

3. $100

48-Hours- Digi to Digi calls only

4. $200

48-Hours- Digi to Digi calls only

5. $300

48-Hours- Digi to Digi calls only

6. $400

48-Hours- Digi to Digi calls only

7. 7 Day Dmusic Plan

Duration of plan









“Daily - Other Prizes”:

·          1 DL501 handset daily,

The Daily Other Prizes will be included in the prize pool daily at 6:00PM with notifications of the same via social media and/or other Digicel communication.




“Guaranteed - Weekly Telco Rewards (Prizes) on Saturdays:



1. 50MB

Duration of plan

2. $500

48-Hours- Digi to Digi calls only

3. $600

48-Hours- Digi to Digi calls only

4.  30 Day D’Music Plan

Duration of plan







“Weekly Saturday - Other Prizes”:

·          1 Samsung S8+ handset daily

The Weekly Saturday Other Prizes will be included in the prize pool on Saturday at 6:00PM with notifications of the same via social media and/or other Digicel communication.

Regional Grand Prize – December 21st

One lucky customer will get the chance of Shaking to Win US$20,000 as the Regional Grand Prize on Saturday, 21st December at 6:00PM.

Instant Win Prizes redemption process and use:

b.      Voice, data and content rewards will be allocated immediately to Eligible Customers who have won these rewards.

c.      These will be available to use from allocation (within any specified usage period) and will expire as per the bundle’s validity period.

d.      Unused instant win prizes allocated will expire and there will be no carry over or refund, except for data bundles (as per existing rules regarding data bundle rollover).

e.      Instant Win prizes cannot be transferred to other customers.

f.      Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.


Other Prizes redemption process and use:

g.      On winning a prize in this category, the Customer will receive a notification to the phone used for the Shake It including:

                             i.        A voucher with a picture of the prize (for illustrative purposes only);

                            ii.        A description of the prize with a QR code; and

                           iii.        A telephone number to contact Digicel to arrange prize collection.  

h.      Customers MUST contact Digicel on the number provided within 14 days of the notification being issued or the prize may be forfeited.

i.       Once the winners have contacted Digicel and their entries validated, their prize will be made available for collection from Digicel Office – Fort and Barrack Street between the hours of  [9:00 – 16:00]

j.       Customers are encouraged to collect their prize within 2 trading days (Monday to Friday) and are required to collect their prize within fourteen (14) days from the issue date of the notification of the prize win or the prize will be forfeited.

k.      Prizes may not be transferred or exchanged for another product or for cash. 

l.       Digicel reserves the right to award any forfeited prizes to another participant in the Promotion and to substitute Prizes where reasonably required.

m.     Warranty and support information will be included in product packaging.

n.      Save in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any Reward.  

8.        Will customers be notified when they have received a prize?


For Instant Win Prizes:

Customers will be notified via SMS and In App notification for Instant Win Prizes. Prizes (free data, credit, D’Music plans) will be automatically added to your account. See below sample confirmation text message.

Sample: “Your FREE <prize> is now active. You have received <XX>MB valid for XX days. Check your prize validity on MDA any time here:”


For Other Prizes:

Customers will be notified via SMS and In App notification as follows:

                             i.        A voucher with a picture of the prize (for illustrative purposes only);

                            ii.        A description of the prize with a QR code; and

                           iii.        A telephone number to contact Digicel to arrange prize collection.  


9.         What will customers need in order to claim Other Prizes?

Winners must present a valid Government issued photo ID (passport, voters’ identification card or driver’s licence) and the Digicel Phone with QR code. Customer will be required to complete and sign a Redemption Form confirming their receipt of their prize AND a Consent Release Form authorizing the use of their picture (where they chose to do so) on Social Media.


Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

C.    You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.

D.    The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

E.     We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

F.     If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize to the equal value and/or specification.

G.   Prizes are not exchangeable and are not redeemable for cash.

H.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

I.      Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit:

J.     Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

K.    In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

L.     For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.