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<h1 style="text-align: center;">Quality of Service Parameter</h1>
</div>
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<tr>
<td width="395"><strong>MOBILE SERVICES</strong></td>
<td width="104">&nbsp;</td>
<td width="89">&nbsp;</td>
<td width="93">&nbsp;</td>
</tr>
<tr>
<td>Quality of Service Parameter - Mobile&nbsp;</td>
<td>Standard</td>
<td>Average 2023</td>
<td>Proposed 2024</td>
</tr>
<tr>
<td>% of calI set up wiithin 5 seconds</td>
<td>90</td>
<td>87.48</td>
<td>87.5</td>
</tr>
<tr>
<td>% of calI set up wiithin 8 seconds</td>
<td>95</td>
<td>96.54</td>
<td>97</td>
</tr>
<tr>
<td>%, of calls successfully completed during peak periods</td>
<td>95</td>
<td>99.62</td>
<td>99</td>
</tr>
<tr>
<td>% of dropped calls per 10O calls</td>
<td>2</td>
<td>0.42</td>
<td>0.4</td>
</tr>
<tr>
<td>% of calls to operator services answered within 1O seconds</td>
<td>95</td>
<td>95.75</td>
<td>96</td>
</tr>
<tr>
<td>% of calls to directory enquiry services answered within 10 seconds</td>
<td>95</td>
<td>NA</td>
<td>NA</td>
</tr>
<tr>
<td>Number of billing errors per 100O bills</td>
<td>3</td>
<td>1</td>
<td>1</td>
</tr>
<tr>
<td>% of billing complaints resolved within 2 weeks</td>
<td>90</td>
<td>100</td>
<td>100</td>
</tr>
<tr>
<td>% of billing complaints resolved within 3 weeks</td>
<td>100</td>
<td>100</td>
<td>100</td>
</tr>
</tbody>
</table>
</div>
</div>

Quality of Service Parameter | Guyana

MOBILE SERVICES
Quality of Service Parameter - Mobile	Standard	Average 2023	Proposed 2024
% of calI set up wiithin 5 seconds	90	87.48	87.5
% of calI set up wiithin 8 seconds	95	96.54	97
%, of calls successfully completed during peak periods	95	99.62	99
% of dropped calls per 10O calls	2	0.42	0.4
% of calls to operator services answered within 1O seconds	95	95.75	96
% of calls to directory enquiry services answered within 10 seconds	95	NA	NA
Number of billing errors per 100O bills	3	1	1
% of billing complaints resolved within 2 weeks	90	100	100
% of billing complaints resolved within 3 weeks	100	100	100