Postpaid Freedom Upgrade Promotion

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Postpaid Freedom Upgrade Promotion

Frequently Asked Questions

What is the new upgrade to a higher plan for free offer?  

From November 16th, 2018 to February 16th, 2018, Postpaid customers can enjoy the benefits of getting free upgrade on Postpaid Plans for 3 months at no extra cost!!


How do this promotion work?

Very easy! Customers who sign-up for a Postpaid plan or, if who are existing customers to one of our Postpaid More and Extra plans will get the free upgrade to the next best plan for 3 months and enjoy more data and talk.


Upgrade rules

Postpaid Plan > Higher Pan

Plan price for the first 3 months

Plan price after the first 3 months

Postpaid More > Postpaid Extra



Postpaid Extra > Postpaid Max



Postpaid Max > Postpaid Max



* Max plans will remain as is.


What are the features of the postpaid plans I can choose from?  

Your Postpaid plans come with unlimited* talk, unlimited* text and lots of data.

Plan type


Unlimited Talk


Postpaid More $125.00

 5 GB per month.

Unlimited* Calls to local Digicel numbers and 200 minutes to other local networks.

Unlimited Data & Talk rollover.

Postpaid Extra $225

10 GB per month.

Unlimited* Calls to local Digicel numbers, other local networks

Postpaid Max $300

20 GB per month.

Unlimited Calls to local Digicel numbers, any other local network , anywhere minutes and roam like your home*.

* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories which are listed below.

**WhatsApp calls or video calls are not included. These will be deducted from the plan data.


Is this promotion available to all customers?

Yes, any customer can sign up for this promotion. Both existing and new customers can sign up to get a free upgrade of a postpaid plan by visiting an authorized Digicel store and signing the required contract.


Where can I go to sign up for the promotion?

Postpaid plan activation/upgrade has to be completed at an authorized Digicel/Dealer store.


What documentation do I need to sign up for a postpaid plan?

To activate a Postpaid account, customers are required to provide the following documentation:

  • A valid form of government issued ID;
  • Proof of residence (preferably a utility bill); and
  • The deposit for the plan of choice


Is there any length of contract required to enroll to a higher plan without extra cost for 3 months? Yes. A 24 months contract is required to receive the first 3 months’ price discount.


How will my discount be shown on my bill? The discount will be shown on the monthly bill as “Christmas upgrade discount”.


What will happened once I finished my 3 months discount period? You will receive an SMS reminder advising that you’ve reached your last month of the discounted price. After 3 months customer will start paying the regular plan price.


Will I be able to switch from a higher plan to a lower one? Once you have activated and signed your contract for any postpaid plan, you will be able to revert to your original plan (Penalties will be localized per market).


With this promotion will I still enjoy the rollover of unused data and talk? Yes, as many times as you have left over data and talk and as long as your account bill is paid in full and on time.



  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.



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Postpaid Freedom Upgrade Promotion