Double Data Christmas Promotion-FAQs

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Double Data Christmas Promotion

Frequently Asked Questions

What is the new acquisition offer?                                                                                                                   

From November 16th, 2018 to December 31st, 2018 by purchasing a selected prepaid smartphone or SIM card you will enjoy FREE double bonus data every month for up to 1 year! In order to receive the benefit you will be required to activate a quick pick plan for $28.00 or more every month. (Sim offer is for 6 months)


Who can benefit from the bonus data?

All new Digicel prepaid customers who activate a new sim card and all Digicel prepaid customers when buying an applicable smartphone, during the Promotional Period.


How does my free bonus data work?

The bonus will be allocated only if the monthly plan that is activate means the condition each month. The validity period of the bonus data will be the validity of the plan.


Can I use my bonus data when roaming?

No. The bonus data can only be used for local data usage, it does not apply for roaming.


How often will I receive my free bonus data?

You will receive your bonus data every month during the Promotional Period once the plan activation criteria is met every month.


If my free bonus data is depleted, am I able to continue accessing data services?

Yes. Once your free bonus is depleted, customers will have the option to continue their data session using an existing plan or buy a new Quick Pick bundle or data plan by visiting


Will my bonus data automatically renew?

No, your free bonus data will not auto-renew.


Will my bonus data rollover?

No. Your bonus data doesn’t apply for rollover, customers will lose any unused data.


Do I receive a notification after receiving my bonus data?

Yes. Customers will receive a SMS advising that they have successfully receive the bonus, the allotted data and usage period.


How can i Claim my bonus data?

Very easy, you just have to dial *172# to claim your first bonus data, the following bonus data will be activated automatically only if you actívate a quick pick plan for $28.00 or more each month.


How do I check my bonus data balance?

You have two ways:

1- Service Menu: Dial the relevant USSD code from your phone *140# - press option 2 to enter the ‘Balance check‘ sub-menu to see your available minutes and/or data balances.

2- My Digicel App – click on the app and go to ‘Accounts and Balances’ or access via


Do I receive a reminder of how much data I have left in my bonus?

Yes. You will receive a text message when you have reached the following balances:

  • 25MB of data remaining
  • 10MB of data remaining
  • 0 MB of data remaining


What will happen if I don’t meet the plan activation criteria during 2 consecutive months?

You will keep what is yours!! The promotional benefit will remain until the plan activation requirement is met.


  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this promotion or to withdraw this promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.



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Double Data Christmas Promotion-FAQs