Chances to Win Promotion-FAQs

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Gift Of More Christmas Promotion

Frequently Asked Questions

What is the Chances to Win Promotion?                                                                                                        

Time to share and spread the love! Under the Chances to Win Promotion “Do More Get More”, from November 16th, 2018 to December 31st, 2018 all top ups, plan activations, contract signing for example, for a Postpaid plan and bill payments on time and in full (the “Qualifying Event”) will give you a chance to win amazing prizes on weekly raffles and accumulate entries for your share of the big jackpot on December 21st, 2018. This Promotion is authorized under section/article/regulation Act No.21 of 2016 of the Gaming Commission of Grenada.

 

Who can benefit from the Promotion?

All Digicel prepaid and postpaid customers will have the opportunity to get an entry in this Promotion for one chance to win a weekly prize. All customers will have a chance at winning their share of the big jackpot valued at $15,000 CASH on December 21st, 2018. Exceptions to participate in this Promotion are the following: Business Solutions subscribers, Digicel Staff Lines and hybrid subscribers. Minors under the age of 18 years are not eligible for this Promotion.

 

How can I participate in the raffle?

There are many ways to participate in the weekly raffle and the best of all is that every entry will be accumulated for a share of the big jackpot on December 21st, 2018.

 

Prepaid Customers will participate if:     

Action

Entries to participate in the raffle:

Top Up from $10 to $19.99

1 entry

Top Up from $20 or more

3 entries

1 Day Quick Pick Bundle

2 entries

7 Days Quick Pick Bundle

5 entries

30    Days Quick Pick Bundle

10 entries

 

Postpaid Customers will participate if:

Action

Entries to participate in the raffle:

Pay Bill On Time

20 entries

New Activation Postpaid

20 entries

 

How does this Promotion work?

The Promotion will run from 9 a.m. on November 16th, 2018 to 11:59pm on December 31st, 2018. During the Promotion, every Friday, with the exception of the last draw date (the big jackpot), Digicel’s Raffle Manager System will select a list of five (5) qualified customers. Only the first three customers will be contacted by a Digicel Customer Care Representative in the order in which they were selected. If the first three customers are unreachable or unwilling to participate, the remaining customers will be contacted until a winner is found. Note that entries added to the weekly raffle after 9:59a.m. on a Friday will not be counted in the selection process between 10 a.m. and 10:10 a.m. These entries after 9:59 a.m. on a Friday will be counted in the selection process for the following week’s raffle.

Date

Prize

November 23th, 2018

Supermarket Sweepstake

November 30th, 2018

Supermarket Sweepstake

December 7th, 2018

Supermarket Sweepstake

December 14th, 2018

Supermarket Sweepstake

December 21th, 2018

$8,000  CASH Prize

$5,000 CASH Prize

$2,000 CASH Prize

 

 

Would I receive a notification in case one of my actions qualified to participate in the raffle?

Yes! With each qualified entry you will receive an SMS notification that will advise you the number of entries you’ve earned and also the instructions on how to check the entries balance that will participate for the big jackpot.

 

How would I know if I win a prize?                                                                                                    

If you are one of the winners, a Digicel Customer Care Representative will contact you by phone call to let you know your prize. Digicel will attempt to contact customers two (2) consecutive times during the day of the raffle only and if the customer’s number is busy, there is no answer, the phone is off or goes to voicemail or if the customer does not want to participate in the Promotion (for example, for religious reasons), another customer will be contacted. Every Qualifying Event after the weekly raffle ends, will participate for the next weekly and the big jackpot. Prizes must be taken as stated; prizes are not transferrable, exchangeable or redeemable for cash or other prizes. Upon accepting the prize, each winner will be required to consent to any planned publicity in connection with this Promotion for the use of his or her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. If the customer refuses, another customer will be selected.

 

What documentation do I need to present if I win?

Winners will be required to present a valid Government issued photo ID (passport, voter’s identification card or driver’s licence).

 

How can I check my entry balance?                                                     

Very easy! Prepaid Customers can always check entries balance by dialing *120*202#, the number of entries you’ve accumulated up to date will be displayed.

 

What can I do to get more chances to win?

If you are a Prepaid Customer, you will get more chances to win every time you purchase a Top Up of $10 or more and activate any of our qualified Quick Pick Bundles to earn more entries. To get the best of it and enjoy more Data + Talk we invite you to sign up for a Postpaid Plan to get most of the entries. If you are a current Postpaid customer, you get chances to win if you upgrade your Postpaid plan or pay your bill on time and in full. Postpaid customers with outstanding payments will not be eligible for this promotion.

 

Will I receive a message every Friday advising when the raffle will start?

No, but if you are a winner, a Digicel Customer Care Representative will be in contact with you to let you know your prize.

 

If I am an existing Postpaid Customer, can I participate in the raffle?

Absolutely yes! To participate you must pay your postpaid bill on time and in full.

 

How many days do I have to claim my prize after I receive the winning call?

Customers must claim their prize within 14 days after they have received the winning call. After 14 days have passed, customers will be deemed to forfeit the prize and the prize will remain the property of Digicel.

 

Terms & Conditions
  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.

 

•       What is the new acquisition offer?                                                                                                                        

From November 16th, 2018 to December 31st, 2018  by purchasing a selected prepaid smartphone or SIM card you will enjoy FREE double bonus data every month for up to 1 year! In order to receive the benefit you will be required to activate a quick pick plan for $28.00 or more every month. (Sim offer is for 6 months)

•       Who can benefit from the bonus data?

All new Digicel prepaid customers who activate a new sim card and all Digicel prepaid customers when buying an applicable smartphone, during the Promotional Period.

Details

•       How does my free bonus data work?

The bonus will be allocated only if the monthly plan that is activate means the condition each month. The validity period of the bonus data will be the validity of the plan.

•       Can I use my bonus data when roaming?

No. The bonus data can only be used for local data usage, it does not apply for roaming.

•       How often will I receive my free bonus data?

You will receive your bonus data every month during the Promotional Period once the plan activation criteria is met every month.

•       If my free bonus data is depleted, am I able to continue accessing data services?

Yes. Once your free bonus is depleted, customers will have the option to continue their data session using an existing plan or buy a new Quick Pick bundle or data plan by visiting p.mydigicel.net.

•       Will my bonus data automatically renew?

No, your free bonus data will not auto-renew.

•       Will my bonus data rollover?

No. Your bonus data doesn’t apply for rollover, customers will lose any unused data.

•       Do I receive a notification after receiving my bonus data?

Yes. Customers will receive a SMS advising that they have successfully receive the bonus, the allotted data and usage period. 

•       How can i Claim my bonus data?

Very easy, you just have to dial *172# to claim your first bonus data, the following bonus data will be activated automatically only if you actívate a quick pick plan for $28.00 or more each month. 

•       How do I check my bonus data balance?

You have two ways:

1- Service Menu: Dial the relevant USSD code from your phone *140# - press option 2 to enter the ‘Balance check‘ sub-menu to see your available minutes and/or data balances.

2- My Digicel App – click on the app and go to ‘Accounts and Balances’ or access via p.mydigicel.net.

•       Do I receive a reminder of how much data I have left in my bonus?

Yes. You will receive a text message when you have reached the following balances:

                25MB of data remaining

                10MB of data remaining

                0 MB of data remaining

•       What will happen if I don’t meet the plan activation criteria during 2 consecutive months?

You will keep what is yours!! The promotional benefit will remain until the plan activation requirement is met.

 

Additional Terms and Conditions

  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this promotion or to withdraw this promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.

 

 

 

What is the new upgrade to a higher plan for free offer?             

From November 16th, 2018 to February 16th, 2018, Postpaid customers can enjoy the benefits of getting free upgrade on Postpaid Plans for 3 months at no extra cost!!

 

How do this promotion work?

Very easy! Customers who sign-up for a Postpaid plan or, if who are existing customers to one of our Postpaid More and Extra plans will get the free upgrade to the next best plan for 3 months and enjoy more data and talk.

 

Upgrade rules

Postpaid Plan> Higher Pan

Plan price for the first 3 months

Plan price after the first 3 months

Postpaid More> Postpaid Extra

$125.00

$225.00

Postpaid Extra> Postpaid Max

$225.00

$300.00

Postpaid Max> Postpaid Max

$300.00

$300.00

* Max plans will remain as is.

 

What are the features of the postpaid plans I can choose from?  

Your Postpaid plans come with unlimited* talk, unlimited* text and lots of data.

 

Plan type

Data

Unlimited Talk

Extras

Postpaid More $125.00

 5 GB per month.

Unlimited* Calls to local Digicel numbers and 200 minutes to other local networks.

Unlimited Data & Talk rollover.

Postpaid Extra $225

10 GB per month.

Unlimited* Calls to local Digicel numbers, other local networks

Postpaid Max $300

20 GB per month.

Unlimited Calls to local Digicel numbers, any other local network , anywhere minutes and roam like your home*.

* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories which are listed below.

**WhatsApp calls or video calls are not included. These will be deducted from the plan data.

 

Is this promotion available to all customers?

Yes, any customer can sign up for this promotion. Both existing and new customers can sign up to get a free upgrade of a postpaid plan by visiting an authorized Digicel store and signing the required contract.

 

Where can I go to sign up for the promotion?

Postpaid plan activation/upgrade has to be completed at an authorized Digicel/Dealer store.

 

What documentation do I need to sign up for a postpaid plan?

To activate a Postpaid account, customers are required to provide the following documentation:

  • A valid form of government issued ID;
  • Proof of residence (preferably a utility bill); and
  • The deposit for the plan of choice

 

Is there any length of contract required to enroll to a higher plan without extra cost for 3 months?

Yes. A 24 months contract is required to receive the first 3 months’ price discount.

 

How will my discount be shown on my bill?

The discount will be shown on the monthly bill as “Christmas upgrade discount”.

 

What will happened once I finished my 3 months discount period?

You will receive an SMS reminder advising that you’ve reached your last month of the discounted price. After 3 months customer will start paying the regular plan price.

 

Will I be able to switch from a higher plan to a lower one?

Once you have activated and signed your contract for any postpaid plan, you will be able to revert to your original plan (Penalties will be localized per market).

 

With this promotion will I still enjoy the rollover of unused data and talk?

Yes, as many times as you have left over data and talk and as long as your account bill is paid in full and on time.

 

 

 

Additional Terms and Conditions

  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.

 

 

 


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