International Roam Easy Frequently Asked Questions
International Roam Easy
Frequently Asked Questions
What is this New International Roam Passport?
The New International Roam Passport plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.
Ø What is being offered with this plan?
• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
Ø What are the different durations of the International Roam Passport?
The Prepaid International Roampassport plans will be available in the follow durations 3, 7, 14, & 30Day plans.
Ø How much does the New Prepaid International Roam Passport plan cost and what are the data amounts?
• International Roam Easy 3 Day Plan- $40 – 1GB
• International Roam Easy 7 Day Plan - $100 – 3GB
• International Roam Easy 14 Day Plan - $180 – 7GB
• International Roam Easy 30 Day Plan - $250 – 10GB
Ø What are the rates with the International Roam Passport plan?
Prepaid International Roam Passport plans |
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Duration |
3 Days |
7 Days |
14 Days |
30 Days |
|
Price (EC$) |
$40 |
$100 |
$180 |
$250 |
|
Data (GB) |
1GB |
3GB |
7GB |
10GB |
|
Ø What are the International Roam Easy plans calling rates with the plan?
• Digicel Caribbean outgoing $0.40c per minute with free incoming calls.
• Haiti outgoing $0.70c per minute with free incoming calls.
Ø Who is eligible for these plans?
All Prepaid customers are eligible to activate this prepaid International Passport plan.
Ø Can corporate customers activate this plan?
Yes, roaming plans are available to all Digicel Customers, including corporate customers.
Ø How can this plan be activated?
This plan can be activated via My Digicel App, or UMM *140#
Ø Do I need to activate the plan before leaving my local/home country?
No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
Ø Is there a limit to the number of plans I can activate?
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple of same or other Prepaid International Passport Roam plans at any given time.
Ø Does the International Roam Passport plans auto- renew?
The International Roam Easy plans WILL NOT be allowed to automatically auto-renew.
Ø If I want my plan to auto renew, can I opt-in to auto renewal?
• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2Days and 24hrs before plan expiry.
• Except for the 3 day plan which should provide a notification 24 hours before plans expire.
Will I receive a prompt if I have used up my plan allocations?
DIGICEL ROAM EASY INTERNATIONAL BUNDLE DESTINATIONS |
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Albania |
Egypt |
Mexico |
St. Eustatius |
Argentina |
France |
Netherlands |
St. Maarten |
Australia |
Germany |
New Zealand |
Switzerland |
Belize |
Ghana |
Nicaragua |
Turkey |
Brazil |
Greece |
Peru |
United Kingdom |
Canada |
Guatemala |
Portugal |
United States |
Chile |
Hungary |
Puerto Rico |
Uruguay |
Colombia |
Ireland |
Romania |
US Virgin Islands |
Costa Rica |
Israel |
Saba |
Venezuela |
Czech Republic |
Italy |
South Africa |
|
Ecuador |
Malta |
Spain |
Guadeloupe |
Anguilla |
Guyana |
Cayman |
St. Vincent and The Grenadines |
Antigua and Barbuda |
Haiti |
Curacao |
Suriname |
Aruba |
Jamaica |
Dominica |
British Virgin Islands |
Barbados |
Martinique |
French Guiana |
Turks and Caicos |
Bermuda |
Montserrat |
Grenada |
Trinidad and Tobago |
Bonaire |
St. Kitts& Nevis |
|
|
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining.
Ø If I do not use all my data, will it rollover?
Prepaid customers would be able to rollover their data however would not be possible with postpaid.
Ø Will I be notified for plan expiry?
Yes, plan roll over and expiry notifications will be sent.
Ø How can I check my balance from the International Roam Passport plan?
Prepaid customers will be able to check their balance via My Digicel App or *140*7#.
Postpaid customers will be able to check their balance via My Digicel App.
Ø Will I be charged for data I continue using a data session after my data allotments have been used up?
• When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage at $0.20 per MB($2.2 for ROW) or buy another roaming plan.
Ø Can Digi-loan credit be used to purchase the Prepaid International Roam Passport plan?
• No. Customer is not able to use Digi-loan credit to purchase the Prepaid International Roam Passport plan.
Ø In what countries can I use my International Roam Passport plan?
The New International Roam Passport plan will be available in 42 countries, see table below with eligible roaming destination.
Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
