Data Rollover

Data Rollover

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Data Rollover Capping

Dear Valued Customer,

Digicel would like to kindly inform our customer that as of 24th September, 2018 data rollover on The PHAT data plans, Total Freedom plan, Freedom Mini plan, Super Freedom plan, and Super Plan will now be capped.

Data Rollover is a free benefit on data plans. It rolls over unused data from a previous plan upon a plan auto-renewal or multiple opt-in, into a new plan giving customers a second chance to use it.

Data rollover capping involves setting a ceiling or limit to the amount of data that can be rolled over from a previous plan. Data will roll over up to the allocated bundle or limit, any data from previous bundle that exceeds this amount will not be rolled over.

For each plan, below is the maximum data rollover allocated:

Plan Data Bundle Rollover Cap (Limit) Total data + Rollover Price plan
PHAT Daily 1GB 1GB 1GB 2GB Anynet, Freedom, Student, Smart, My Home Mobile
Plan
PHAT Daily 1GB
Data Bundle
1GB
Rollover Cap (Limit)
1GB
Total data + Rollover
2GB
Price plan
Anynet, Freedom, Student, Smart, My Home Mobile
PHAT 3 day 2GB 2GB 2GB 4GB Anynet, Freedom, Student, Smart, my Home Mobile
Plan
PHAT 3 day 2GB
Data Bundle
2GB
Rollover Cap (Limit)
2GB
Total data + Rollover
4GB
Price plan
Anynet, Freedom, Student, Smart, my Home Mobile
PHAT 7GB 7GB 7GB 14GB Anynet, Freedom, Student, Smart, my Home Mobile
Plan
PHAT 7GB
Data Bundle
7GB
Rollover Cap (Limit)
7GB
Total data + Rollover
14GB
Price plan
Anynet, Freedom, Student, Smart, my Home Mobile
15 day 15GB 15GB 15GB 30GB Anynet, Freedom, Student, Smart, my Home Mobile
Plan
15 day 15GB
Data Bundle
15GB
Rollover Cap (Limit)
15GB
Total data + Rollover
30GB
Price plan
Anynet, Freedom, Student, Smart, my Home Mobile
Monthly 25GB 25GB 50GB Anynet, Freedom, Student, Smart, my Home Mobile
Plan
Monthly
Data Bundle
25GB
Rollover Cap (Limit)
25GB
Total data + Rollover
50GB
Price plan
Anynet, Freedom, Student, Smart, my Home Mobile
Super Plan 1GB 1GB 2GB Student
Plan
Super Plan
Data Bundle
1GB
Rollover Cap (Limit)
1GB
Total data + Rollover
2GB
Price plan
Student
Super Freedom Plans 1GB 1GB 2GB My Home Mobile
Plan
Super Freedom Plans
Data Bundle
1GB
Rollover Cap (Limit)
1GB
Total data + Rollover
2GB
Price plan
My Home Mobile
Freedom Mini 300MB 300MB 600MB Freedom, Tourist
Plan
Freedom Mini
Data Bundle
300MB
Rollover Cap (Limit)
300MB
Total data + Rollover
600MB
Price plan
Freedom, Tourist
Total Freedom 1GB 1GB 2GB Freedom, Tourist
Plan
Total Freedom
Data Bundle
1GB
Rollover Cap (Limit)
1GB
Total data + Rollover
2GB
Price plan
Freedom, Tourist

NB: Any accumulation of data that a customer had previously that exceeds this new rollover ceiling, will not rollover on the implementation of the data rollover capping on 24th September.

For all prepaid price plans, data rollover will be capped to twice the plan data quota. Data rollover on auto-renewal or on multiple opt-ins to this plan will not exceed this rollover ceiling. Any data that exceeds the capped amount will not rollover upon plan auto-renewal if the customer does not use it.

Scenario:
For example, if a customer has opted into a 7GB plan and has 14GB from a previous plan. On the next auto-renewal only 7GB of data will roll over into the next plan (it’s like having double data on the plan subscribed to).


We sincerely apologize for any inconvenience caused.

Tips on how to use Data

Finding it hard to utilize all that data? Not to worry, we have a few ideas for you:

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