Top Up Options | Digicel Fiji

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MORE DATA DAY & NIGHT

More Data than ever before, now with Unwired you can get 55GB of Anytime Data plus a bonus 55GB for your night time browsing (1am-7am), that's an amazing 110GB of data all together and when you pay your Unwired Bill with your Digicel Prepaid mobile recharge you get an addittional 5GB of mobile Data FREE!

Unwired Anytime Plan:

Plan Name $ Value Total Data GB Anytime GB OffPeak GB Expiry
Unwired Anytime_55 $49.95 110 55 55 30 Days


FAQ

1)  How often should I make a payment? 

The Unwired Anytime_55 Bundle is a 30 day bundle and payments for the FULL monthly subscription should be made once a month. All Services on Unwired Internet expire 30 days from the date of payment. Payments must be made in full to continue receiving services as this is a monthly prepaid contracted service.

2) Is this a contract?

No lock-in contract.

3) What is the cancellation fee?

Should you wish to terminate your account the complete cancellation fee of $250 is applicable if the Modem is not returned in working condition plus your current month’s subscription fee.

4) Where can I make payments?

Monthly Subscription fees can be made at any Digicel Retail Outlet or via Digicel Recharge USSD Menu on a Digicel Mobile *555#.

Important Notice: Payments will take up to 24 hrs to reflect in the billing system, please ensure that payments are made well in advance

5) Can I temporary suspend one service or all services?

Should you wish to temporary suspend an account you will be required to complete a closure form and your account will be reverted to standard standalone subscription fees

6) Will my account number change?

For existing Postpaid customer, you will be given a new Account ID which you will use for all payments. This will be your MSISDN number. For Dynamic customers your MSISDN remains.

7) Who do I call if I have issues with the service?

The Helpdesk is available for your assistance from 8am to 12am, 7 days a week;
Email address: Unwiredhelpdesk@digicelgroup.com      
Phone Contacts: 7555 555
Free call: 128 (Free for Digicel users)

8) When will my Unwired services be activated?

Services will be activated within 2 working days from the date of signed contract/ payment made.

9) When will be my due date?

Your due date for bill payments will be from the date of activation of services. Should you miss your due date your services will be suspended and you will be required to pay a $20 reconnection fee.

10) How do I change my WIFI Details?

We recommend that you change your WIFI password from time to time. This is to prevent unauthorized users from accessing your account and any loss of data.

You will be able to change your WIFI password by also logging into the modem just like you check your Data.

11) What happens if my Data finishes?

Make a payment to your account via a Digicel Retail Store or using Digicel Recharge on USSD menu *555#

12) How do I check my data balance?

Option 1 – Texting/SMS

You can check your data balance by texting your Unwired Modem Number: ____________ to 7202020. The Modem Number can be located on the invoice Texting from a Digicel mobile is free of charge.

Option 2 – Log onto modem and send SMS

Blade Modem:

1.       Connect to your BLADE modem 

2.       Enter http://192.168.1.1 into your web browser

3.       Login to the modem

a.       Username           : admin

b.      Password            : admin

4.       Click on SMS Mail icon on the top right

5.       In Phone Number enter “130”

6.       In Content enter “balance”

7.       Click Send to receive the data balance message.

 

Pocket Mifi Modem:

1.       Connect to your Pocket MIFI modem 

2.       Enter http://192.168.8.1 into your web browser

3.       Login to the modem

a.       Username           : admin

b.      Password            : admin

4.       Click Confirm

5.       Click SMS on the top tab

6.       Click New Message

7.       In the Recipient field enter “130”

8.       Click Send to receive the data balance message.

 

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