1) How do I opt into the new Triple Play Plan, I am an existing customer?
How and when does it apply to existing customers: A Customers plan will be changed by the end of the next working day however full data bundle will be available from next billing cycle.
2) Does my Billing Cycle change if I move over to the new plan:
No, your billing cycle remains the same. For new customers Billing cycle is from the Date Sky Pacific is activated.
3) Does the customer give away the current existing data to opt in for this new plan: A customer can migrate to the new plan at any date however the full data bundle will be available from next billing cycle.
4) When applying for new data plan, what happens to the credit balance: On the existing plan because its prepaid there shouldn’t be a credit balance however if there is an advance it will wait for expiry of bundle before re-attaching the data bundle.
5) Who receives the requests from existing customers for opt in:
- New Activations Requests will be BAU
- Existing Customers requests will be migrated by Customer care
6) How often should I make a payment?
The Triple Play Bundle is a 30 day bundle and payments for the FULL monthly subscription should be made once a month. All Services Sky Pacific TV, Unwired Internet and Digicel Mobile expire 30 days from the date of payment
Payments must be made in full to continue receiving Triple Play services as this is a monthly prepaid contracted service
7) Are there fees to change my account from the existing Triple Play to the new Revamped 58GB Anytime Data Triple Play bundle?
No there are no fees, all you need to do is call into Customer Care with your Account Details and opt for the new Anytime Data Triple Play bundle. Your existing account will then be changed by the close of the next business working day and your full 58 anytime data will be available at your next billing cycle.
8) Is this a contract?
Yes, this is a 24-month Contract from the date at which you signed up for Triple Play. For Existing Customers moving over to Anytime Data your contract period is based on the initial date you signed up to Triple Play.
9) What is the cancellation fee?
Should you wish to terminate your account the complete cancellation fee of $500 is applicable plus your current month’s subscription fee
10) What is the cancellation fee if I want to cancel one service?
Should you wish to terminate one of your services i.e. Unwired or Sky Pacific you will need to pay a cancellation fee of $250 and the current month’s subscription fee
11) Where can I make payments?
Monthly Subscription Fees can be made at any Digicel Retail Outlet ONLY.
Important Notice: Payments will take up to 24 hrs to reflect in the billing system, please ensure that payments are made well in advance
12) Can I temporary suspended one service or all services?
Should you wish to temporary suspend an account you will be required to complete a closure form and your account will be reverted to standard standalone subscription fees.
13) Will my account number change?
Yes, you will be given a unique Account ID for Triple Play which you will use for payments. If you are an Existing Triple Play customer your account ID will not Change
14) Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 12am, 7 days a week;
Email address: email@example.com
Phone Contacts: 700 1515
Free call: 1515 (Free for Digicel users)
15) When will my Sky Pacific services be installed?
Services will be installed within 15 working days (3 weeks) from the date of signed contract. Working Days are Monday to Friday from 8am to 5pm.
16) When will be my due date?
Your due date for bill payments will be from the date of installation of services. Should you miss your due date your services will be suspended and you will be required to pay a $20 reconnection fee.
17) How can I view the Channel TV Guide?
SKY Pacific TV guide is released weekly for all Sky Pacific channels. To access the TV guide directly from your SKY Pacific remote control, press the “EPG” button which will display individual program times.
The TV guide is also accessible online via the SKY Pacific website (www.skypacific.tv) and on the Digicel Fiji Facebook page.
18) Can I buy a second Decoder under my current account?
Unfortunately, a second decoder option is not applicable with this offer.
19) How many sims do I get in the Triple Play Bundle?
Where customers can get 4 prepaid sims partnered to have Unlimited free calls & unlimited free SMS to each other upon purchase of Triple play product which includes Unwired package, Sky package and 4 Triple up sim.
20) How much does a Triple play cost?
$79.95 VIP which includes unwired package, SKY Package, and 4 triple up partnered sim
21) What is included when customer top up the SIM with $6 or more?
Triple Up SIM will be get Triple up- Any network on top up of $6 or more every day.
How it works?
Just top up by $6 or more (any method top up e.g. EVD, DMM, Online, Flex, SMS Banking etc.) and get triple up. Free credit can be used to:
Calls and texts to Anyone in Fiji (Any Network)
Vodafone Mobiles, Inkk Mobiles, TFL landlines
Excludes Special rate numbers (premium numbers). Example calls and texts to short codes.
Calls and texts to any Digicel mobiles in the pacific (PNG, Samoa, Tonga, Nauru and Vanuatu).
Calls and texts to selected international landlines and mobiles in any of the following destinations: Australia, NZ, USA, Canada, China, South Korea, India, UK, Japan and Malaysia
Free credit attached
Top up by $6-$9.99 and get 3Up ($12-$19.98 free credit) – free credit expires in 7 days.
Top up by $10-$14.99 and get 3Up ($20-$29.98 free credit)- free credit expires in 7 days.
Top up by $15- $19.99 and get 3Up ($30- $39.98 free credit)- free credit expires in 15 days.
Top up by $20 or more and get 3Up ($40 - more free credit) – free credit expires in 15 days.
Real ABM credit will be able to be used as per normal to call other international locations, and premium rate numbers.
Subs can re-qualify for this promo, i.e they can top up as many times during the promo.