International Minutes

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PHAT Plan with International Minutes

Digicel is delighted to announce our limited time offer on our selected Phat Plans, we have made them bigger & better for the season of love! Customers can now keep in touch with their loved ones overseas too! Not only are we giving you more data to stay in touch, we’re also giving you international minutes to selected destinations to check in on your loved ones when you first opt in to your plans! Sounds exciting? Carry on reading to find out more!!!!

PHAT DATA PLANS will now be inclusive of International Minutes. Below are the PHAT DATA PLANS and its changes. 

NEW
International Voice
Plan Name Price ($) Validity (days) Data (GB) Unlimited Social 1 Hour Streaming Minutes Validity Renewal & Rollover
Phat $8 $8 7 Days 16 Unlimited Facebook, IG, Twitter, Messenger, Viber, LinkedIn, Snap Chat, WhatsApp browsing. 1Hr Claimable Daily for plan life. 15 24 Yes
16GB
Phat $15 $15 15 Days 20 15 24 Yes
20GB
Phat $25 $25 30 Days 35 30 24 Yes
35GB
Phat $50 $50 30 Days 100 30 24 Yes
100GB
  • International minutes & Bonus data are available on opt-in to PHAT $8-16GB, PHAT $15-15GB, PHAT $25-30GB and PHAT $50-70GB.
  • Promotion is applicable to all prepaid subscribers, excluding Tourist.
  • International minute bundle, will rollover upon multiple opt-ins.
  • This bundle is not applicable to roaming plans.
  • All countries that fall outside the above will be charged default rate, configured per priceplan.
  • International bundle minutes will have first priority usage for calls to these destinations.
  • This offer is not available on tourist sim.
  • This offer is not applicable to postpaid plans.
  • Not available for use while roaming.

 

  • International Minutes:
  • International minutes bundle is only Calls to selected INTERNATIONAL countries. SMS to international numbers is not included in the Off-net minutes
  • Selected international countries who qualify for this offer are Australia, Canada, China, India, Japan, Malaysia, Digicel Pacific- Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu, New Zealand, South Korea, United Kingdom and  USA.
  • Phat $8 & Phat $15 Plan have 15min international calls valid for 24hrs & Phat $25 & Phat $50 have 30min international calls valid for 24hrs.

1.       Where can I get my PHAT Data plans?
All PHAT data plans are available on *555# Menu and on My Digicel APP.

2.       How do I get PHAT Data plans on My Digicel App?
Customers need to Login to My Digicel APP. Go to the My Plans section off the APP and buy any of the PHAT Data plans (PHAT $8- 16GB, PHAT $15-15GB, PHAT $25-30GB and PHAT $50- 70GB.)

3.       How do I get PHAT Plans on *555#?
All Customer’s on above mentioned price plans can dial *555# and select any of the PHAT plans to buy by entering the corresponding number beside it, then pressing “Confirm”, to purchase plan.

4.       Do the offers auto-renew?
Yes offers auto-renew with their respective time of bundle expiry.

5.    Does Un-used Data Rollover?
Yes. Un-used data will rollover upon plan renewal to twice the data allocation value. For example; if a customer has a PHAT $10-11GB plan, customer can only have maximum data allocation of 22GB on the plan at any one-time. The condition for data rollover being that, plan must auto-renew before it expires. If plan expires, customers will lose all accumulated data.

6.       Are multiple opt ins allowed?
Multiple opt ins are allowed.

7.       Will I get notification on data usage

Yes, Customer will get notification on 75%, 90%, 100% usage of data bundle.

8.       How will I know that my plan is about to auto-renew?

Customers will receive a SMS 2 days before plan auto-renews, to let them know that plan is about to renew.

An example of such message that is received on the PHAT $7-7GB plan is;

Loving your data? Your PHAT $8-16GB plan will expire in 2 days. Please ensure that fund are available for auto-renewal.”

 

SOCIAL BUNDLE
1.       What sites can I browse using the social bundle?
You can use the social bundle to browse the following sites either on the APP or web-browser on your handset. Facebook, Instagram, Twitter, LinkedIn, Snap Chat and to send messages on Facebook Messenger, Viber and WhatsApp.

2.       Can I watch videos; make calls and video calls using the Social Bundle?

No, when watching videos or making calls, the MAIN data bundle would be used.

3.       Can I share my Social data bundle using Mobile Hotspot/ Tethering?
Yes, you can.

FREE UNLIMITED 1 HOUR OF VIDEO STREAMING


4.       What is the one hour of free video streaming?
Free unlimited one hour of streaming, is an additional data benefit that is given to all customers who have opted-in to the following plans for 1 hour every day, exclusively available on only PHAT $8-16GB, PHAT $15-15GB, PHAT $25-30GB and PHAT $50-70GB plans.

5.       How do I get my 1-hour streaming?
Once you have opted-in to any of the above mentioned PHAT Plans, you would receive a confirmation SMS as below;

Wow! Claim your 1 hour of Free, Unlimited Video streaming daily, until your plan expires! Dial *551# to claim today.”

To claim 1HR of streaming, customer must dial *551# to access the Claim Menu and select 1-To Confirm:

13.       How do I know that my 1 Hour of streaming is now active?
Customer will receive an SMS that informs them that one hour is active;

“You have 1 hour of free unlimited video streaming. Dial *551# daily to claim your free 1 hour streaming until your plan expires.”

14.       How will I know that my 1 hour of streaming has expired?
Customer will received another SMS that tells them that there 1 Hour is expired. This message is as below;

“Your Free 1 hour of unlimited video streaming has expired. Dial *551# daily to claim your free 1 hour streaming until your plan expires.”

15.       How long can I use my 1 hour of video streaming for?
Free unlimited video streaming is available for one hour a day, for every day of the plan life and once activated lasts for 1 hour/60 minutes. For example, a PHAT $15-15GB plans will have 1 hour of unlimited streaming per day for 15 days.

 

16.       Can I share my 1 hour of unlimited streaming using mobile hotspot/tethering?
No, when you have activated the 1 hour of streaming, you would not be able to use mobile hotspot and share the 1 hour of unlimited data.

 

17.       What will happen to the existing plans on the Freedom, Student and Smart Sims?
The existing plan will continue and will expire as per the plan, after the expiring of the plans, those bases will be automatically migrated to the Digicel Prepaid.

 

INTERNATIONAL VOICE BUNDLES

18.       How will I know that I have been awarded my international minutes?
You will  receive the below SMS for PHAT $8-16GB and PHAT $15-20GB:

You have 15 minutes for calls to Australia, Canada, China, India, Japan, Malaysia, Nauru, New Zealand, South Korea, UK, USA & Digicel Pacific valid for 24 hours

And the following if you have opted-in to a PHAT $25-35GB and $50-100GB plan:

You have 30 minutes for calls to Australia, Canada, China, India, Japan, Malaysia, Nauru, New Zealand, South Korea, UK, USA & Digicel Pacific valid for 24 hours

19.       What is the validity of the international minute bundle?

Bundle is valid for 24 hours only.

20.     Where can I see my International voice bundle?

You can visit My Digicel APP or dial *130# to be able to see bundle balances.

21.    What will happen if I do not use my allocated international minute bundle, within the 24 hour window?

If you do not use your international minute bundle inside of the 24 hours, the minutes will expire and you will lose them.

22.    I’m on an international call and my international minutes expires while on the call, will I still be able to use it?

No, if you are on a call and your international minute bundle expires. Your call will continue if you have credit available or it will be terminated if there is no credit available.

23.   Do the international minute bundle auto-renew?

Yes offers auto-renew with their respective time of bundle expiry.

24.   Can I call both mobiles and landlines in these countries?

Yes, you can call both mobile and landlines in these countries. Excluding Samoa, Tonga, Nauru and Vanuatu, where you can only call Digicel mobiles in these countries.

25.   Does Un-used International Minutes Rollover?

Yes. Un-used international Minutes will rollover if customer opts-in again before their 24 hour international minute bundle expires. If a customer does not opt-in again, then unused international minutes will expire.

26.   Are multiple opt-ins allowed?
Multiple opt ins are allowed, a customer can opt-in up to 5 times and get additional 15 or 30 minutes of free international talk time, depending on which plan they are opted into.

27.   I’m on a call, how will I know that I am about to finish my international voice bundle?
Customer will get an SMS notification on 75%, 90%, 100% usage notification.

28.   What will happen if I finish my international voice bundle while I am on a call?
In this scenario one of two things can happen;

a.       If you have credit available, your international call will continue until, you either hang up or you run out of credit and your call is terminated.

b.       If you do not have credit available, your international call will be terminated.

 

29.   Are any other PHAT PLANS apart from the ones mentioned qualify for the International Bundle Promotion?
Unfortunately No, only PHAT $8-16GB, PHAT $15-15GB, PHAT $25-30GB and PHAT $50-70GB have the International Minutes offer available. Please NOTE, Data Gifting of the Listed Phat Plans will not have the International Minutes attached to it.

 

30.   Can I call ALL Networks in Digicel Pacific Countries, Samoa, Nauru, Vanuatu and Tonga, as the SMS I received says that these countries are also included in the bundle?
No, for Tonga, Samoa, Vanuatu and PNG, you can only call Digicel Mobile numbers only. Other calls to other non-Digicel numbers in these countries will be charged the normal international call rate for that country.

31.   What are the international prepaid rates for my plan?

Calls to Rate per min Countries
Band 1 0.42 Australia, New Zeland, USA, Canada, china, South Korea, India and UK, Japan and Malaysia
Band 2 0.42 Digicel Pacific Mobile:Tonga, Vanuatu, Samoa, Papua New Guinea and Nauru
Band 3 0.62 Alaska, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belguium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Island, Brunei, Burkina, Faso, Camboodia, Cameroon, Cayman Islands, chile, Colombia, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica Republic, Ecuador, Egypt, El Salvador, Faroe Island, France, French Polynesia (Tahiti), Gabon, Georgia, Germany, Ghana, Greece, Guam, Grenada, Guadeloupe, Guatemala, Guinea Republic, Haiti, Hawaii, Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Libya, Lithuania, Luxembourg, Macau, Macedinia, malawi, Maldives, Mali, Mariana Islands, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Monserrat, Mozambique, Namibia, Nepal, Netherlands Antilles, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Norway, Palestine, Pakistan, Papua New Guinea, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Rwanda, Romania, Russia, San Mario, Saudi Arabia, Senegal, singapore, Slovak Republic, South Africa, Korea, Spain, Sri Lanka, St Kitts & Nevis, St Lucia, St. Vincent, Sudan, Suriname, Swaziland, Turkmenistan, Turks & Caicos, Uganda, Ukraine, United Kingdom, United Arab Emirates, Uruguay, USA, Virgin Islands, Uzbekistan, Venezuela, Vietnam, Western Samoa,Yemen Arab Emirates, Zambia and Zimbabwe
Band 4 1.7 Afghanistan, Andora, Ascension Islands, Bulgaria, chad, Cook Islands, Eritrea, Estonia, Ethiopia, French Guiana, Gambia, Gibraltar, Guyana, Iceland, Kiribati, Lichtenstein, Madagascar, Malta, Martinique, Mayotte, Monaco, Morocco, Montenegro, Myanmar, Nauru, Niue, Oman, Palau, Qatar, Reunion/Mayotte, Serbia, Seychelles, Sierra Leone, Slovenia, Solomon Islands, St Pierre/Miquelon, Switzerland, Tonga, Tunisa, Tuvalu, Vanuatu and Zaire.
Band 5 2.85 Central Africa Republic, Cuba, Djibouti, East Timor, Falkland Islands, North Korea, Libenia, Norfolk Islands, Sao Tome & Prinipe, Somalia, St Helen, Thuraya, Togolese Republic, Tokelau and Wallis & Futuna.

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International Minutes