Prepaid Roaming

Prepaid Roaming

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Prepaid Roaming

Prepaid Roaming “Roam Like You’re Home” is a brand new proposition available exclusively to all Digicel Prepaid customers who travel to selected international destinations. All customers on this plan will pay local rates as if they are making calls, sending SMS or data browsing in Fiji. Days of high roaming charges are gone and customers are now able to roam more freely.

1. What is Digicel “Roam Like You’re Home” plan?

Digicel “Roam Like You're Home” service allows Digicel prepaid customers travelling to New Zealand, Australia, and Digicel Pacific countries (Samoa, Vanuatu, Nauru, Tonga and PNG) to benefit from paying local rates for Calls, SMS and Data browsing as if they were in Fiji.

2. Who is the “Roam Like You’re Home” plan for?

The Roam like You’re Home plan is for All Digicel prepaid mobile customers only.

3. How does “Roam Like You're Home” work?

The “Roam Like You're Home” plan is a roaming service that allows prepaid customers to be charged an exclusive out of bundle roaming rate or PAYGO rates while roaming in New Zealand and Australia. It is also available on the Digicel network in the Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG).

4. Do I need to activate Roaming?

No, Prepaid roaming is activated by default.

5. I am able to make calls but data is not working

You will have enable mobile data on your phone. Go to Settings, choose Mobile Network and click on Enable Data roaming.

6. How do I contact Customer Care while roaming if I have an issue?

Dial +679 700 3924 to speak to a Customer Care agent.

7. How do I Top Up when I have run out of credit while roaming.

You can use the Top Up App or Online Top Up: http://online-top-up.digicelgroup.com

Download the Top up App from Google Play or App Store or click on link. 

-          Fill in the registration form online

-          Select Top up Amount & Phone Number

-          Make Payment with you credit card

Credit Me

-          You can send a request to your family and friends in Fiji to transfer credit to you mobile or recharge your phone.

·         Dial *127*sender’s number*amount# e.g.*127*7XXXXXX*50#

Digicel Mobile Money

-          Dial *888#

-          Select Buy Top Up

-          Enter mobile Number

-          Enter Amount

-          Enter PIN & Confirm

Buy Recharge in Stores in selected locations

-          Australia: your nearest news agency, 7eleven and many other convenience stores.

-          New Zealand: At Dairy shops, Petrol stations, The Warehouse, Countdown and Super Value Supermarkets.

After getting the voucher visit http://www.digicelrecharge.com/

And follow simple instructions.

·         PNG: Digicel Head Office Store only.

·         All Digicel retail stores in Nauru, Tonga, Vanuatu & Samoa.

8. Rates for Roam Like You’re Home:

Roaming In:

Incoming Calls

Calls with in Country

Calls back to Fiji

Rest of the World

Text

GPRS (per MB)

 

Australia &  New Zealand

$0.42

$0.42

$0.42

$5.00

$0.24

$0.21

 

 

Digicel Pacific

$0.42

$0.42

$0.42

$5.00

$0.24

$0.21

 


* The “Roam Like You're Home” plan also allows prepaid customers to opt in to a special bundle plan for a subscription fee while roaming in New Zealand, Australia and on the Digicel network in the Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG). The subscription fee allows customers to access low usage rates for calls, texts and data.

Important Tips

·         Keep sufficient credit when you are travelling overseas.

·         Subscribe to Roaming plan or bundle and then turn on data roaming.

·         Disable background apps or updates.

Terms Apply

Free Credit from Double Up or Bonanza offers cannot be used while roaming, real credit is required to pay for roaming charges. All Domestic bundles such as Day Pass, Data plans, Freedom, Smile, Student or any other local bundles are not applicable while roaming.

9. Below are the Roaming plans or bundles:

Prepaid customers can dial *100#, select the roaming country to choose roaming bundle.

Roaming plan

In Bundle

Price FJD

Australia

New Zealand

Digicel Pacific

Validity

Voice (Mins)

$15

100

100

100

24 hours

Data (MB)

$15

100

100

100

24 hours

SMS

$15

100

100

100

24 hours

·         Voice minutes can be used to call back to any local Fiji number (Digicel, Vodafone, INKK or Telecom Fiji), any local number in the roaming county (Landlines and Mobiles) and receiving calls from anywhere.

·         SMS bundle can be used to text anywhere

·         Data bundle can be used within the roaming country only.

Auto renewal process.

Plan will auto-renew upon expiry of 24 hours.

Once the bundle has expired or finished, out of bundle rates will be charged.

To Opt out, Dial *100#, Select Country, Roaming Plan & then select Opt Out.

 

Roaming Data- 1GB

Country

Price FJD

Bundle

Validity

Australia

$15

1GB

24 hours

New Zealand

$15

1GB

24 hours

Digicel Pacific

$15

1GB

24 hours

 

Roaming Voice- 200 Minutes

 Country

Price FJD

Bundle

Validity

Australia

$15

200 minutes

24 hours

New Zealand

$15

200 minutes

24 hours

Digicel Pacific

$15

200 minutes

24 hours

 

10. What will I see if I dial into *100#?

 When you dial *100#:

 Roaming Plans Menu:

1. Australia

2. New Zealand

3. Digicel Pacific

4. Check Rates

5. Check bundle balance

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Prepaid Roaming