1. What is the new sign up cost
Special offer – Installation cost $199 and $49.95 for 1 month’s subscription.
Total cost - $248.95
2. When this promotion does ends?
This promotion ends on 31st December 2019. After this customers will be charged installation cost of $299 + $49.95 for 1 month subscription.
3. Is this a contract?
Yes, Please note this is a Lease Model only - this means that the customer is locked into a 12-month contract and the equipment belongs to Sky Pacific, should the customer not pay their monthly bills we have the right to repossess the equipment.
Important Notice: Payments will take up to 24 hrs to reflect in the billing system, please ensure that payments are made well in advance.
4. What is the normal sign up cost for Sky Pacific?
Installation cost $299 + $49.95 for 1 month subscription = $348.95 total cost
5. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlet & VIA USSD on *555#
6. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 12am, 7 days a week;
Email address: firstname.lastname@example.org
Phone Contacts: 700 3123
Free call: 123 (Free for Digicel users)
7. When will my Sky Pacific services be installed?
Services will be installed within 15 working days (3 weeks) from the date of signed contract. Working days are Monday to Friday from 8am to 5pm.
8. When will be my due date for payments
Your due date for bill payments will be from the date of installation of services. Should you miss your due date your services will be suspended and you will be required to pay a $20 reconnection fee.
9. How can I view the Channel TV Guide?
SKY Pacific TV guide is released weekly for all Sky Pacific channels. To access the TV guide directly from your SKY Pacific remote control, press the “EPG” button which will display individual program times.
The TV Guide is also accessible online via the SKY Pacific website, www.skypacific.tv, and on the Digicel Fiji Facebook page.