August 16th 2016 - Sky Pacific always strives to provide best viewing experience for customers
Tuesday 16th August, 2016 – Sky Pacific reiterates that it always does its best to try and provide the best viewing experience for customers.
Digicel Fiji CEO, Darren McLean in reply to a Consumer Council statement said,” We value the Council’s feedback and commend them for doing the best to voice the concerns raised by consumers.
“Customers who get scrambled channel, it’s to do mostly with bill payments, and they must keep payments up to date.
“There was a satellite technical fault at our Operations Centre in Papua New Guinea this morning and thus we couldn’t receive live signal from London of the English Premier League match, Chelsea against West Ham. We would like to apologise to all our customers. It needs to be noted that there were five EPL games shown live on TVWAN Action channel last weekend.
“There are some improvements done with the Electronic Program Guide (EPG) but there are other issues that still needs to be worked on. We have introduced a free SMS service which provides customers with programs guide for their favourite channels.
McLean added, “Subscription increase is purely a business decision, and this has come forth after the introduction of premium channels and the vast improvement in picture quality which has cost the company a lot to upgrade technical facilities.
“The increase is inevitable and is necessary for the sustainability of the Sky Pacific business which is operating under a strict license, where no local content or advertising is allowed.
“We have introduced premium channels, Paramount, Fight Sports, B4U Movies and Discovery to boost the line-up and improve the entertainment value for our customers, and these world-class channels don’t come cheap. TVWAN and TVWAN Action class as premier channels too as we have the most-watched Super Rugby competition on both the channels, top provincial club rugby matches from South Africa and New Zealand and all games from the upcoming SANZAR Rugby Championships.
“We are always investing to keep Sky Pacific the best value entertainment choice for customers.”
About Digicel Group:
Digicel Group is a total communications and entertainment provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After 15 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the presenting partner of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of grassroots NRL programs, women’s business initiatives and the Amicale soccer team in Vanuatu.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.