Prepaid Roaming

 

Prepaid Roaming “Roam like you’re home” is a brand new proposition available exclusively to all Digicel Prepaid customers who travel to New Zealand, Australia, Hong Kong, Singapore, UK, USA and Digicel Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG). All customers on this plan will be able to pay local rates as if they are making calls, sending SMS or data browsing in Fiji. Days of high roaming charges are gone and customers are now able to roam more freely

Prepaid and Postpaid Roam Like You’re Home bundles are valid for 24 hours. 
 

In order for customers to be able to roam they are required to have a roaming capable handset (at least a tri-band phone).Customers may need to do a network search upon arriving at their respective destinations. This can be done by restarting device. Prepaid customers must use the (Digicel Network) in (Fiji) to benefit from the Roam Like You’re Home plan. 


Renewal and Add-on

• Prepaid customers will not be able to renew the Roam Like You’re Home Plan or to activate an Add-on before the plan expires. Rather, once the plan has expired, prepaid customers will be able to re-activate a new plan. Postpaid customers will need to check with customer care for help. 


Canceling the Roam Like You’re Home Plan Once Activated

• The Roam like You’re Home Plan cannot be cancelled once activated, instead the customer will be required to wait for the plan to expire. This obtains even if the customer’s roaming ends before the plan expires.


Auto-renewal. 

• The Roam Like You’re Home plan does not auto-renew for either prepaid or postpaid customers


Checking Expiry Date

• Prepaid & Postpaid customers may check the expiry date of their Roam Like You’re Home Plan on My Digicel App or Self Care Portal


• Free Credit from Double Up or Bonanza’s cannot be used while roaming as real credit is required to pay for roaming charges. All Domestic bundles such as Day Pass, Data plans, Freedom, Smile, Student or any other local bundles are not applicable while roaming.


1.    What is Digicel “Roam Like You’re Home” plan?

Digicel “Roam Like You're Home” service allows Digicel prepaid customers travelling to the New Zealand, Australia, Hong Kong, Singapore, UK, USA and Digicel Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG) to benefit from paying local rates for Voice , SMS  and Data browsing as if they were in Fiji. 

 

2.    Who is the “Roam Like You’re Home” plan for?

The Roam like you’re Home plan is for All Prepaid mobile customers only.

 

3.    How does “Roam Like You're Home” work?

The “Roam Like You're Home” plan is a roaming service that allows prepaid customers to be charged an exclusive out of bundle roaming rate’s or PAYGO rates while roaming in New Zealand, Australia, Hong Kong, Singapore, UK, USA and Digicel Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG).

 

4.    Do I need to activate Roaming?

No, Prepaid roaming is activated by default.

 

5.    I am able to make calls but data is not working

It might be that data roaming on your mobile is not enabled. Go to Settings, Mobile Network and Enable Data roaming. 

 

6.    How do I contact Customer Care while roaming if I have an issue?

You need to dial long number +679 7003 123 to speak to a customer care agent to fix your issue.

 

7.    How do I Top Up when I have run out of credit while roaming.

 

7.1 Top Up App or Online Top Up: http://online-top-up.digicelgroup.com

• Download the Top up App from Google Play or App Store or click on link.


• Fill in the registration form online


• Select Top up Amount & Phone Number


• Make Payment with you credit card

 

7.2 Credit Me

• Send Request to your family and friends back home in Fiji to transfer credit to you mobile or simply recharge your phone.


• Dial *127*sender’s number*amount#


• Example *127*7XXXXXX*50#

 

 

7.3 Digicel Mobile Money


• Dial *888#


• Select Buy Top Up


• Enter mobile Number


• Enter Amount


• Enter PIN & Confirm

 

7.4 Buy Recharge in Store in selected Locations


• Australia: Nearest news agency and 7eleven and many other convenience stores


• New Zealand : Dairy, petrol station, The Warehouse, Countdown and Super value Supermarket.

 

After getting the voucher visit http://www.digicelrecharge.com/ and follow simple instructions.

 

• PNG: Digicel Head Office Store only.


• All Digicel retail stores in Nauru, Tonga, Vanuatu & Samoa.

 

 

Below are the rates for Roam Like You’re Home:

Roaming In:

Incoming Calls

Calls with in Country

Calls back to Fiji

Rest of the World

Text

GPRS (per MB)

Australia &  New Zealand, UK, USA

$0.50

$0.50

$0.50

$5.00

$0.17

$0.01

Singapore and Hong Kong

$0.50

$0.50

$0.50

$5.00

$0.17

$0.01

 Digicel Pacific (PNG, Tonga , Vanuatu , Samoa & Nauru)

$0.44

$0.44

$0.44

$5.00

$0.17

$0.01



The “Roam Like You're Home” plan also allows prepaid customers to opt in to a special bundle plan for a subscription fee while roaming in the New Zealand, Australia, Hong Kong, Singapore, UK, USA and Digicel Pacific (Samoa, Vanuatu, Nauru, Tonga and PNG). The subscription fee allows customers to access low usage rates for voice, texts and data.

 

Important Tips

·         Keep sufficient credit when you are travelling overseas.
 

·         Subscribe to Roaming plan or bundle and then turn on data roaming.


·         Disable background apps or updates.

 
Below are the Roaming plans or bundles:

Prepaid customers can dial *100#, select the roaming country to choose roaming bundle.
 

1.      Roaming plan

In Bundle

Price FJD

Australia

New Zealand

Digicel Pacific

Validity

Voice (Mins)

$15

100

100

100

24 hours

Data (MB)

$15

100

100

100

24 hours

SMS

$15

100

100

100

24 hours

 

 

·         Voice minutes can be used to call back to any local Fiji numbers (Digicel, TFL, VF , Inkk) any local number in the roaming county (Landlines and Mobiles) and receiving calls from anywhere.


·         SMS bundle can be used to text anywhere
 

·         Data bundle to be used within the roaming country only.

 

Auto Renewal.

Once you have opted in to this plan you will receive a roaming plan bundle of 100 Mins, 100 SMS and 100Mb Data valid for 24 hours. Plan will auto-renew upon expiry of 24 hours. Data will rollover upon renewal.

 

Once the bundle has expired or finished, Out of bundle rates as described above will be charged. To Opt out, Dial *100#, Select Country, Roaming Plan & then select Opt Out.

 

2.      Roaming Data - 1GB

Country

Price FJD

Bundle

Validity

Australia

$15

1GB

24 hours

New Zealand

$15

1GB

24 hours

USA

$15

1GB

24 hours

UK

$15

1GB

24 hours

Hong Kong

$15

1GB

24 hours

Singapore

$15

1GB

24 hours

Digicel Pacific

$15

1GB

24 hours



· Data bundle to be used within the roaming country only.

 

Once you have opted in to this plan you will receive a bundle roaming plan of 1GB Data for 24 hours. Once the plan has expired or bundle has finished, rates will revert to standard roaming rates as outlined above.

 

·         Plan will auto-renew upon expiry of 24 hours. Data will rollover upon renewal.


·         Once the bundle has expired or finished, Out of bundle rates as described above will be charged.


·         To Opt out, Dial *100#, Select Country, Roaming Data & then select Opt Out.

 


Roaming Voice- 200 Minutes

Country

Price FJD

Bundle

Validity

Australia

$15

200 minutes

24 hours

New Zealand

$15

200 minutes

24 hours

USA

$15

200 minutes

24 hours

UK

$15

200 minutes

24 hours

Hong Kong

$15

200 minutes

24 hours

Singapore

$15

200 minutes

24 hours

Digicel Pacific

$15

200 minutes

24 hours

 

·         Voice minutes can be used to call back to any local Fiji numbers, any local number in the roaming county (Landlines and Mobiles) and receiving calls from anywhere. Once you have opted in to this plan you will receive a bundle roaming plan of 200 minutes for 24 hours.

 

·         Plan will auto-renew upon expiry of 24 hours.


·         Once the bundle has expired or finished, Out of bundle rates as described above will be charged.


·         To Opt out, Dial *100#, Select Country, Roaming Voice & then select Opt Out.

When Roaming data bundle expires in 24 hours:
Your Roaming Data Plan has expired. Please dial *100# to opt in again to be connected. Enjoy.


When Roaming plan expires in 24 hours:
Your Roaming Plan has expired. Please dial *100# to opt in again and contact your family back home. Enjoy.

 

When Roaming Voice bundle expires in 24 hours:
Your Roaming Voice Plan has expired. Please dial *100# to opt in again and contact your family back home. Enjoy.


Not enough ABM to opt into the bundle:
You have insufficient balance. To top up, visit https://online-top-up.digicelgroup.com or download Digicel Top Up App from Google Play Store or iTunes App Store

When a postpaid customer dials *100#: Sorry, this promotion is not available to you at this time. For help, call +679 7003123 (chargeable).  Thank you

 

Data usage notification:

75% data usage: Flash message

Your data is at 75% usage. Dial *100# & opt in for Roaming Data of your visiting country and get 1GB Data for 24 hours.


90% data usage: Flash message

Your data is at 90% usage. Dial *100# & opt in for Roaming Data of your visiting country and get 1GB Data for 24 hours.

 

Multiple opt in:

Roaming plan:

You are already opted into the Roaming Plan. Opting in again will remove any unused bundles and add unused data bundles from your previous opt in. Press:

1        to Confirm

2        to Exit

 

Roaming Data Plan:

You are already opted into the Roaming Data Plan. Opting in again will and add unused data bundles from your previous opt in. Press:

1        to Confirm

2        to Exit

 

Roaming Voice plan:

You are already opted into the Roaming Voice Plan. Opting in again will remove any unused bundles from your previous opt in. Press:

0        to Confirm

1        to Exit

 


When bundles auto- renews:

Roaming plan
Your Roaming Plan has been renewed for 24 hours. Offer will auto-renew upon expiry. To Opt Out dial *555# and select Roaming Plan Opt Out.

Roaming Data Plan
Your Roaming Data Plan has been renewed for 24 hours. Offer will auto-renew upon expiry. To Opt Out dial *555# and select Roaming Data Plan Opt Out.

Roaming Voice Plan
Your Roaming Voice Plan has been renewed for 24 hours. Offer will auto-renew upon expiry. To Opt Out dial *555# and select Roaming Voice Plan Opt Out.