Prime Bundle Terms




These DIGITAL PRIME BUNDLE Terms and Conditions (the “Terms”) apply to you and govern your use of the dedicated data allowance for the Digicel Digital Services  (including the BIP, and the MyDigicel, mobile digital applications (“app”), collectively referred to as the “Digital Services”) available as a part of  the Digicel Prime Bundle. This bundle provides all Digicel customers on the eligible prepaid plans listed below with additional data to be used to access content and other mobile app features from the Digital Services. You should read these Terms carefully before registering and subscribing to access these Digital Services.

“We” or “us” means Digicel (Fiji) PTE Limited, a company registered under the laws of The republic of the Fiji Islands and the registered office of which is at Level 3, Digicel House, 5 Vuna Rd, Nabua, Fiji Islands

“You” means the person accessing or benefitting from the use of the Digital Services (and “your” shall have the same meaning).

By accessing or using the Digital Services, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop using this Digital Services immediately.


*Any reference or mention of MDA is the abbreviation for the MyDigicel App.

 

DIGICEL PRIME BUNDLE (the “Bundle”)

The Digicel Prime Bundle provides Digicel prepaid customers on eligible plans with additional data to access certain content and service features for the Digital Services only.
 

In order to be eligible for this Bundle, you must be a Digicel customer with an active Eligible Plan. Please see below list of plans that are eligible for the Digicel Prime Bundle (the “Eligible Plans”) in  Digicel Republic of Republic of Fiji Islands Limited:

Prime Daily $3 Plan

Prime Weekly $7 Plan

Prime Fortnightly $10 Plan

Prime Monthly $10 Plan

Prime Monthly $15 Plan

Prime Monthly $20 Plan

 

The following customers are excluded:

a. Postpaid Corporate & Business account customers;
b. Home & Entertainment only customers;
c. Postpaid customers with overdue amounts;
d. Persons under the age of 18 years.

 

What is included in the Digicel Prime Bundle?

1.  Digicel Digital Services (“DS”)

The following Digicel Digital Services are included in the Digicel Prime Bundle:
- BiP – your instant messaging-and-much-more communications and discovery service.
- MyDigicel App – your Digicel self-service and store in your pocket.

 

2.  Additional Data and Usage

a. The Bundle provides the eligible customer with additional data allocated for use of the Digital Services only, hereinafter referred to as the DS Allowance.

b. Your Digicel Prime Bundle allows certain data amounts as “DS Allowance” to key Digicel services on top of your standard data which can be used for anything. This gives you even more value for money.

c. The DS Allowances for the relevant Digicel Digital Services differs by Bundle, and full details are as advertised.

d. All of the Prime Plans has Data Rollover provided customer avails credit for the subscribed plan, which will auto renew upon expiry and rollover the remaining data. Free Credit will Rollover on Prime daily $3, Prime weekly $7, Prime Fortnightly $10, Prime Monthly $10, Prime Monthly $15 and Prime Monthly $20 Plan..

 

Plan Name

Data (GB)

Bip (GB)

Bonus(GB)

SMS/

Calls

Validity

Auto

renews

Rollover

Data and Free Credit

Prime Weekly $7

20

5

N/A

$7 Free Credit

7 Days

Yes

Yes

Prime Monthly $15

75

15

5

$45 Free Credit

30 Days

Yes

Yes

Prime Monthly $20

125

20

7

$80 Free Credit

30 Days

Yes

Yes

Prime Monthly $10

30

10

2.5

$20 Free Credit

30 Days

Yes

Yes

Prime Fortnightly $10

50

7.5

N/A

$30 Free Credit

15 Days

Yes

Yes

Prime Daily $3

10

2

N/A

$3 Free Credit

1 Day

Yes

Yes

 

Note:
Customers who optin to Prime Monthly $10, $15 or $20 Plan from My Digicel App are eligible for Bonus Data but only after shake it activity on the app.

Plan Name

Price ($)

Bonus Data

 Prime Monthly $10

 10.00

 2.5GB

 Prime Monthly $15

 15.00

 5GB

 Prime Monthly $20

 20.00

 7GB

 

The Plan will be visible on *555# under You Bundles (option 1), *888#, MyCash App, and on MyDigicel App.

 

Additional Terms and Conditions:

a.    For Digicel Prepaid (Mobile/GSM) Customers only (Excluding Tourist Sim Customers)

b.    A customer can opt in multiple times.

c.    Price for Prime Weekly Plan has increased from $5 to $7

d.    Data for Prime Weekly Plan has increased from 15GB to 20GB

e.    Free Credit for Prime Weekly Plan increased from $5 to $7

f.    Data for Prime Daily Plan has increased from 8GB to 10GB

g.    D’Music top chart subscription and allocated data for D’Music App and Billo App has been removed from all the Prime Plans.

h.    Plan will auto-renew for the customers if they have sufficient funds in the account.

i.    Data rollover will only occur if customers plan has auto-renewed. If a customer’s plan doesn’t auto-renew, the customer will lose the remaining data that was suppose to roll-over and customers bundle will be refreshed.

j.    All of the Prime Plans has Data Rollover. Free Credit will Rollover on Prime Daily $3, Prime Weekly $7, Prime Fortnightly $10, Prime Monthly $10, Prime Monthly $15 and Prime Monthly $20 Plan.

k.    Unlimited Digicel to Digicel Calls and SMS is removed from all existing Prime Plans

I.    Digicel’s fair usage policy and standard terms and conditions pre-paid services apply to this offer and can be found on our website. Visit www.digicelfiji.com for more information.”


 

a. The DIGITAL PRIME BUNDLE allows access to certain content on the Digital Services and is available to all Digital Service users and subscribers.

3.  Access to Content
a. Please check each Digital Services terms and conditions as advertised on our Digicel website for the specific offerings in packages.

b. The relevant DS Allowance will be added to the respective mobile plan automatically. The DS Allowance will also include Permitted Digicel Service Subscriptions which will be allocated according to the Bundle you have topped up by as in our
advertising


b. To access the Digital Services, you may either download each Digital Service Application to your mobile device from the Google play store or ioS Apple store.

c. Once downloaded, you will then need to create an account on each of the Digital Services (if you do not have one) and sign in.

d. Once you have an account, and a Digicel Prime Bundle, you then have access to as provided in Table above.





1. Where an eligible customer has exhausted their DS Allowance, any and all further use of the Digital Services will then consume the eligible customers existing all-purpose data subscriptions/plan.

2. Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

3. The Digicel Prime Bundle will automatically be bundled for customers on a eligible plan upon auto renewal of your bundle or re- opt in.

4. You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

5. In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

6. Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 180 days or more, you may lose your number.

7. This product is offered for your personal use and not for commercial use.

8. You are solely responsible for all associated fees and costs incurred by you for connectivity and service usage in relation to your use of the Digital Services not included in the Digicel Prime Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid Content.


Digicel’s right to make changes

9. We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours notice for convenience and without cause being required.


10. We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

11. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

12. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted

Data Protection and Governing Law

13. By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

14. These terms are governed by the laws of the Republic of Fiji Islands Islands and you can bring legal proceedings in the courts of Suva, Fiji Islands.

Notice
For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digital Services.

 

1.    Will be able to purchase the plans through USSD (*555#)?

Yes, all are existing plans except for Prime Fortnighlty plan, which you will be able to purchase the from *555#, MyDigicel app, *888# or My Cash App


2.    Will my plan auto-renew?
Yes, Prime plans will auto-renew after the plan expires if only you have sufficient balance


3.    How do I check my data balance?

Your data balance will be shown on MyDigicel App


4.   Will I get Bonus Data on Prime Bundles if I opt in through MyDigicel App?

Yes, you will, however, not all Prime plans are eligible for Bonus Data. Only Prime Monthly $10, Prime Monthly $15 and Prime Monthly $20 Plan comes with Bonus Data. Bonus Data will not be attached automatically. Customers will need to play Shake It and than claim their Bonus Data under Available Plans Tab > Free Claim section


5.    Does my Prime Monthly $20, Prime Monthly $15, Prime Monthly $10 come with Unlimited On net Calls and SMS?

No, all the above-mentioned Prime Plans come with Free Credit which can be used to call and text Digicel numbers in Fiji


6.    Is international calls included in any of the Prime Bundles?

No.


7.    Where can I get myself a Digicel SIM?

You can get a Digicel SIM from your nearest Digicel Retail Store. This promotion is only for Digicel Prepaid numbers.

 

8.    If I am on Prime Plans, how can I call my family and friends on their Digicel numbers?

You will be able to call other Digicel Numbers in Fiji with your Free Credit. If a customer does not have the Free Credit, calls and sms will be deducted from the customers ABM.