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Frequently Asked Questions

Here are some FAQs and responses related to data protection and privacy.


To find out more, visit the Privacy Notice of the Digicel product or service that you currently use, or visit our page on the summary of our privacy notices.

The information we collect about you and how we collect it, may vary depending on the products and services that you use, how you have used them and how you have interacted with us, or what we have obtained from a third party with permission to share it with us.

To find out more visit the Privacy Notice of the Digicel product or service or visit our page on the summary of our privacy notices.

We pride ourselves on delivering world class always-available services, and safeguarding our information and the information entrusted to us by our customers. In that regard, we have attained ISO27001 certification on our systems and processes and we endeavour to utilise industry best practices to ensure the confidentiality, integrity and security of all personal data.

This is of course subject to Digicel’s need to process the data further to the terms of our contract with you, our legitimate interests, and legal obligations. Otherwise, we only process your data further to your consent.

To facilitate this, we may advertise special offers and promote particular products and services to you based on your behaviour, preferences and usage.

Where this includes direct marketing, you may manage your preferences and opt out.

We pride ourselves on having the highest levels of cyber threat protection and mitigation management in place for the good of the business and our customers. Our ISO 27001 certification - the international standard focused on information security - is testament to the industry leading management systems and practices that we have in place.

You can visit the cookie notice of the relevant app or website for more information.

Contact our customer care or use the Privacy Portal to submit a data deletion request, and we will process it in accordance with applicable laws.

Our agents have access to only the necessary information to assist you, and we regularly train our staff on privacy best practices.

We are committed to continuously improving our privacy practices and adapting to the ever evolving standards.

We collect only the necessary information for providing our services. Unnecessary data is not retained, contributing to a more privacy-conscious approach.

You can contact them with any privacy-related concerns or queries at dpo@digicelgroup.com. 

Contact Us

Please reach out to us if you have any concerns about your data, your rights, and your choices.


Write To Us

Digicel Group Privacy Team, Digicel Headquarters, 14 Ocean Boulevard Kingston, CSO Jamaica


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