DIGICEL BUSINESS WINS DOUBLE AT AVAYA AWARDS
Company copped ‘Best Sales Person’ and ‘Best Project of the Year’ Awards
Monday, April 25, 2016 – Kingston, Jamaica: Digicel Business, leading business solutions provider in the Caribbean, recently won two major at the Avaya Partner Engage Week ceremony in Miami. These are Avaya’s ‘Best Project of the Year’ and the ‘Best Sales Person’ awards. .
The Best Sales Person award was presented to Selwyn Adams, Business Solutions Senior Engineer for Digicel St. Lucia, while the ‘Best Project of the Year’ award was presented for a combination of four projects completed by the company in St. Lucia, Grenada, Trinidad and Tobago and Haiti.
In St. Lucia and Grenada respectively, the company completed a major government ICT project to help the institutions transform their telephony and connectivity and improve overall service experience. While, in Trinidad and Tobago and Haiti respectively, the company implemented an Avaya Contact Centre Solution, which is a fully integrated contact management system that allows Digicel to analyse customer query trends in order to resolve them in a timely manner and ultimately improve the overall customer experience.
Avaya’s Managing Director for the Caribbean and Central America, Jose M. Fernandez, lauded Digicel Business, saying; “Digicel Business has been an outstanding and consistent partner for the past five years and we would like to congratulate them on this outstanding achievement. These awards exemplify their commitment and dedication to meeting the needs of all of their customers in the multiple lines of business so they can compete successfully.”
Group Head of Digicel Business, Caribbean and Central America, Garrett Quinn, said; “Improving our customers’ experience using best-in-class solutions is at the heart of everything that we do, and Avaya has been a great partner in helping us to do this over the years. This award is also a testament to the hard work of our dedicated team across the region and I would like to thank them for their dedication and commitment to our customers.”
ABOUT DIGICEL GROUP
Digicel Group is a total communications and entertainment provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After more than 15 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
Visit www.digicelbusiness.com for more information.