Digicel 2030

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Digicel 2030

Over the years, we have built a great company with a proud legacy of democratising communications and making an impactful contribution to countries and people across the globe. That’s something we take great pride in. Now we’re on a mission to build Digicel for the future.

As telecoms providers across the globe move to benefit from technology advances and manage changing customer needs and attacks from new and unregulated emerging competitors, Digicel 2030 is our global transformation programme.

With Digicel 2030, we are daring to be different as we work to provide our customers with a completely new communications and entertainment experience.

As one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda, we are:

Re-designing our Organisation

Undertaking a complete re-design of our organisational structure – With regional hubs delivering back office centralised functions and delivering shared services so that our customer-facing staff are focused on meeting and exceeding customers’ needs and expectations

Putting Customers in Control

Putting customers in control - Customers want more freedom, more flexibility and more control over their communications and entertainment experience. As such, we will adopt a “digital first” approach offering multiple customer contact options with self-care, an enhanced My Digicel app, live chat, email and increased interaction on digital channels – as well as simplified plans and options. We will also focus on straightforward, simple communications, a refreshed retail experience and powerful new products and services - which ultimately put customers in the driving seat.

Delivering an Amazing Network Experience

Delivering an amazing network experience - With a long track record of providing customers with the best network, we are taking things to the next level with an ongoing global network transformation programme in partnership with ZTE. With rollout commencing in the coming months, this is the largest network transformation we have ever undertaken and customers will very soon start to see the benefits.

Digicel 2030 is all about building for the future; it’s a future we are very excited about. And one we are excited to deliver to our valued customers.

Digicel 2030