LTE Data & Talk FAQs

1. What are the NEW LTE Go Plans?

NEW LTE Go Plans gives the SUPER-FAST LTE experience!! These bundles are simply the coolest mix of LTE data and talk with unlimited Digicel talk, offnet minutes for calls to other Local Networks, FREE Data allotment for on the GO Entertainment through  and PlayGo, free Unlimited Rollover of your unused minutes and data.

2. Who can benefit from the NEW LTE Go Plans?

All Digicel prepaid customers can live the SUPER-FAST LTE experience!

 

3. How many NEW LTE Go Plans bundles can I choose from?

There are four (4) NEW LTE Go Plans to choose from to enjoy LTE data and all net calls.

 

4. Why should I buy a NEW LTE Go Plan?

Because you get way more value in every bundle, plus all net minutes, unlimited Digi Talk, FREE Data Allotment for Entertainment on the GO via PlayGO. Best of all, Unlimited Rollover of your unused minutes and data.  

5. Can I activate a NEW LTE Go Plans now?

Yes, you can activate any of our newest NEW LTE Go Plans bundles via the My Digicel App at p.mydigicel.net, or by dialing *140# to access the prepaid service menu option 1 “LTE Go Plans”.

 

6. Will my data rollover?

Absolutely, any unused data from your NEW LTE Go Plans will rollover, once you purchase a NEW LTE Go Plan before midnight on the day of plan expiry.

 

7.  How do I activate an Add-On?

You can activate an Add-On using the My Digicel App at p.mydigicel.net or dial to our service menu at *140#.

 

8. How will I know when my NEW LTE Go Plans is active?

We'll send a confirmation message to let you know that you're free to use your NEW LTE Go Plans, this message will also include the expiration date.

 

9. If my NEW LTE Go Plans expires, can I keep using my Add-on?

Unfortunately, no. Your Add-on will expire along with your NEW LTE Go Plans.

 

10. What happens when the megabytes in my LTE Go are finished?

You'll receive a friendly text message giving you options to renew your NEW LTE Go Plans or buy extra data (an Add-On).

 

11. How many times can these bundles be activated?

As many times as you wish. As long as you have enough credit, you can choose a new Go Bundle, even while you have an existing plan or bundle. Voice and Data allotment will be accumulated and we will keep longest expiry date.

 

12. Will I incur charges once my data is finished and my plan is still active?

Remember, no surprises. Pay no overage charges once you are on an active NEW LTE Go Plans. Standard overage rate of ECD $0.95/MB will only apply if you are not on one these bundles or if you do not have an active plan.

 

13. Can I activate another LTE Go if I already have one active?

Sure. When you activate a NEW LTE Go Plans while another is already active, you'll receive all the benefits of the new bundle and still be able to use both until each bundle expires on its own end-date.

 

14. Will my available minutes/data on my current plan rollover to LTE Go?

Sure. You get to keep your unused minutes and data when you activate another NEW LTE Go Plans before midnight on the day of plan expiry.

 

15. What happens if I choose not to activate a LTE Go?

Standard call charge of ECD $0.70 per minute will apply for Digicel local calls. Data will be charged at ECD $0.95 per megabyte.

 

16. Where are my data and minutes displayed?

You can check your data and minutes balance via the My Digicel App at a.mydigicel.net or by using service menu *140# from your phone and select the option “Balances” (menu is subject to changes) to view the ‘Balance Check’ menu.

 

17. Do my data and minutes from the expired NEW LTE Go Plans rollover onto my active Go Plan?

Yes, the unused data and minutes from the current NEW LTE Go Plans will rollover to your new bundle if your active bundle was purchased before midnight on the day of plan expiry.  

 

18. How will I be notified when my NEW LTE Go Plans expires?

Before your NEW LTE Go Plans expires, you will receive a reminder letting you know that your bundle is about to expire. If you do not activate a NEW LTE Go Plans, we'll send you another reminder, just in case you forget.

 

19. Does the NEW LTE Go Plans automatically renew?

Yes, all our NEW LTE Go Plans will auto-renew as long as there is sufficient credit on your account. We encourage you to top up by visiting to t.mydigicel.net to add more credit to your account.

 

20. Can I opt-out of auto-renewal?

Yes, you can opt-out of auto-renewal by using the service menu *140#, press option “Balances” and select the option “Opt Out” You can also visit the My Digicel App at p.mydigicel.net to view and manage your plan where you can also choose to opt-out of auto-renewal.

 

21. Am I able to use my NEW LTE Go Plans after it expires?

No, after your NEW LTE Go Plans expires, you lose all the benefits.

 

22. How do I check the balance of minutes and data on my NEW LTE Go Plans?

You have two ways:

 Service Menu: *140# -  enter the “Balances” menu, then press 4 to enter the “Check Plan Balance” and expiry to see your available minutes and/or data balances.

My Digicel App – click on the app and go to ‘Accounts and Balances’.

 

Terms & conditions

 

The New LTE Go Plans is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of this promotion.

 

 Digicel reserves the right to terminate your use of the NEW LTE Go Plans forthwith without notice if in its sole opinion the promotion is being abused by you.

 

 Digicel reserves the right to modify or discontinue (permanently or temporarily) the NEW LTE Go Plans being offered to its customer at its discretion.

 

 Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its NEW LTE Go Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the NEW LTE Go Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website.

 

Any such notification shall be effective immediately or as of the date referred to in such notification. Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

 

Subject to the above, the standard Prepaid terms and conditions shall apply.

 

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LTE Data & Talk FAQs