LTE Data & Talk FAQs

What is LTE?

LTE, also known as Long Term Evolution, was introduced in order to improve the mobile phone standard and to cope with the needs and demands of future networks as they evolve and expand to meet customers’ needs.

 

What are the advantages of LTE for customers?

LTE gives a superior user experience when it comes to stability, throughput, and latency. The increased capacity will bring new and better services to users through high-speed access anytime, anywhere. Users will be able to stream data, video, and VoIP from anywhere with no delay.

 

What is the benefit of LTE to Digicel?

LTE offers existing operators like Digicel the advantage of running a Network for the Future, offering higher capacity, increased throughput, and an improved user experience. This helps Digicel to create new business opportunities and revenue streams. LTE offers a low OPEX, and LTE networks deployed today can be utilized in conjunction with all legacy networks: GPRS, 2G, and 3G.

 

What speed does LTE offer?

The Digicel LTE network is capable of offering speeds of up to 100 Mbps. However, the user experience could vary depending on the location and network load at that moment.

 

How do I determine whether my device is LTE-compatible?

Check your device to ensure it can work on Digicel’s 700 MHz - Band 12/17. Not sure how to find your phone’s frequencies? View your phone information (usually found in ‘Settings’) for the model number or do a Google search to get the correct frequency settings for that model.

After you have determined that device will work with the Digicel LTE frequency, you may need to upgrade to a USIM in order to receive the signal on your device. To check SIM compatibility, please visit your nearest Digicel store.

 

What if I have a non-LTE device, will I get high-speed mobile data as well?

You will enjoy the same 4G speed, dependent on your device capabilities. If you would like to get the Digicel LTE experience, please visit your nearest Digicel store for a range of LTE-compatible devices.

 

Which areas will have LTE coverage?

All major population areas and most of the remote parts of the country.

 

What are the LTE Data Only Plans?

New LTE Data Only plans gives you a better, shaper and SUPER-FAST LTE experience!! With these plans you will live the LTE experience anywhere, anytime and free Unlimited Rollover of your unused data.

 

Who can benefit from the LTE Data Only?

All Digicel prepaid customers can live the SUPER-FAST LTE experience!

 

How many LTE Data Only plans can I choose from?

There are five (5) New LTE Data Only plans to choose from:

 

Validity

Data

Free Content 1HR for (Daily) PlayGo/ DMusic/Youtube

 

Unlimited WhatsApp Messaging

Auto- Renewal

Fees

($ ECD)

1 Day

200MB

Yes

Yes

Yes

2.75

3 Days

500MB

Yes

Yes

Yes

7.49

7 Days

1GB

Yes

Yes

Yes

14.99

7 Days

1.5GB

Yes

Yes

Yes

18.99

7 Days

2GB

Yes

Yes

Yes

24.99

30 Days

4GB

Yes

Yes

Yes

54.99

30 Days

6GB

Yes

Yes

Yes

69.99

 

Why should I buy a LTE Data Only plan?

Because you get way more value in every plan, plus unlimited Rollover of your unused data. Customers will not have to pay data overage charges while on a New LTE Data Only plan that means no more surprise data charges.

Can I activate a LTE Data Only plan now?

Yes, you can activate any of our newest LTE Data Only plans via the My Digicel App at p.mydigicel.net, or by dialing *140# to access the prepaid service menu option 2 “LTE Data Plans”.

 

 Will my data rollover?

Absolutely, any unused data from your LTE Data Only plans will rollover, once you purchase a new LTE Data Only plan before midnight on the day of plan expiry. 

 

How do I activate an Add-On?

You can activate an Add-On using the My Digicel App at p.mydigicel.net or dial to our service menu at *140#.

 

How will I know when my LTE Data Only plan is active?

We'll send a confirmation message to let you know that you're free to use your LTE Data Only plan, this message will also include the expiration date.

 

  If my LTE Data Only Plan expires, can I keep using my Add-on?

Unfortunately, no. Your Add-on will expire along with your LTE Data Only plan.

 

What happens when the megabytes in my LTE Data Only plan are finished?

You'll receive a friendly text message giving you options to renew your LTE Data Only plan or buy extra data (an Add-On).

 

How many times can these plans be activated?

As many times as you wish. As long as you have enough credit, you can choose a new LTE Data Only plan, even while you have an existing plan or bundle. Data allotment will be accumulated and we will keep longest expiry date. 

 

 Will I incur charges once my data is finished and my plan is still active? 

Remember, no surprises. Pay no overage charges once you are on an active LTE Data Only plan. Standard overage rate of ECD $0.95/MB will only apply if you are not on one these bundles or if you do not have an active plan.     

 

Can I activate another LTE Data Only if I already have one active?

Sure. When you activate a LTE Data Only plan while another is already active, you'll receive all the benefits of the new plan and still be able to use both until each bundle expires on its own end-date.     

 Will my available data on my current plan rollover to LTE Data Only?

Sure. You get to keep your unused data when you activate another LTE Data Only before midnight on the day of plan expiry.

 

 What happens if I choose not to activate a LTE Data Only plan?

Standard charges will apply. Data will be charged at ECD $0.95 per megabyte.

 

Do my data from the expired LTE Data Only rollover onto my active Data Only bundle?

Yes, the unused data from the current LTE Data Only will rollover to your new plan if your active plan was purchased before midnight on the day of plan expiry.

 

How will I be notified when my LTE Data Only expires?

Before your LTE Data Only expires, you will receive a reminder letting you know that your plan is about to expire. If you do not activate a new LTE Data Only plan, we'll send you another reminder, just in case you forget.

 

Does the LTE Data Only automatically renew?

Yes, all our New LTE Data Only will auto-renew as long as there is sufficient credit on your account. We encourage you to top up by visiting to t.mydigicel.net to add more credit to your account.

 

Can I opt-out of auto-renewal?

Yes, you can opt-out of auto-renewal by using the service menu *140#, press option “Balances” and select the option “Opt Out” You can also visit the My Digicel App at p.mydigicel.net to view and manage your plan where you can also choose to opt-out of auto-renewal.

 

Am I able to use my LTE Data Only after it expires?

No, after your LTE Data Only expires, you lose all the benefits.

 

 How do I check the balance of minutes and data on my LTE Data Only?

You have two ways:

 

 Service Menu: *140# -  enter the “Balances” menu, then press 4 to enter the “Check Plan Balance” and expiry to see your available minutes and/or data balances.

My Digicel App – click on the app and go to ‘Accounts and Balances’.

 

Terms & conditions

 

The LTE Data Only Plan is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of this promotion.

 

 Digicel reserves the right to terminate your use of the LTE Data Only Plan forthwith without notice if in its sole opinion the promotion is being abused by you.

 

 Digicel reserves the right to modify or discontinue (permanently or temporarily) the LTE Data Only Plan being offered to its customer at its discretion.

 

 Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its LTE Data Only Plan. In the event of Digicel giving notice to customers of any such changes to or cancellation of the LTE Data Only Plan, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

 

 Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

 

Subject to the above, the standard Prepaid terms and conditions shall apply.

 

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LTE Data & Talk FAQs