Digicel Online Top Up

DIGICEL ONLINE TOP UP

Welcome and thank you for choosing Digicel Online Top Up, the fastest & most convenient way to send top up to the Caribbean.

Complete your transaction in a few easy steps from anywhere in the world. It takes only a few easy steps:

• Register for free.
• Select a top up value.
• Enter your credit card information.
• Pay and view your receipt.
• The mobile phone will receive an SMS confirmation message.

This document will provide all the details you need to assist you with sending minutes to your loved one in the Caribbean.

Top Up at https://online-top-up.digicelgroup.com/en-DM/

1. What is Digicel Online Top Up? 

The service allows customers to go to the Digicel website and top up any Digicel prepaid number.

This service can be accessed by going to the Digicel website online-top-up.digicelgroup.com & logging in.

2. How do I create an Online Top Up account? 

1. To create an account, follow these simple steps: 
2. Enter your order details e.g. the recipient number and the top up amount
3. Complete the registration form
4. We will send an activation email to your email address
5. Click on the activation link in the email
6. After clicking on the link, your account is activated and you can sign in
7. When you've signed in this will take you to the Review Order page. Complete your order by entering your card payment details
8. Your Top Up is sent instantly to the mobile phone!

3. What is needed to use Digicel Online Top Up? 

Customers will need: 

• An active Digicel Online Top Up account.
• A valid credit or debit card MasterCard, VISA, Amex, NCB KeyCard (applicable to Jamaica only), Diners, Discover or PayPal account
• An active prepaid Digicel number
• A valid email address

4. Can minutes (credit) be sent to any Digicel prepaid number worldwide? 

Yes. The service is available to all Digicel territories below:

• Jamaica Trinidad & Tobago Grenada Bonaire 
• Haiti St. Vincent Barbados Curacao 
• El Salvador Suriname Bermuda Nauru 
• Guyana St. Lucia British Virgin Islands Tonga 
• Panama Antigua Cayman Samoa 
• Anguilla TCI Dominica Fiji 
• St. Kitts & Nevis FWI Aruba Papua New Guinea 
• Vanuatu    

5. How do I use the Online Top Up site from my mobile? 

In your mobile browser enter: https://online-top-up.digicelgroup.com this will automatically redirect you to our mobile optimized website. Please remember to bookmark this page for easy access when topping up via the mobile site.

6. Why is my email address required to register and use the service? 

The email address is used as a part of the customer care and identification processes, so that you can be contacted if there are any difficulties using the service.

7. Why am I required to agree to your terms and conditions? 

This is a part of the policy to protect your privacy and security and the terms of service is used to protect your rights.

8. Why has my Top Up failed? 

Here are the main reasons why your Top Up may fail: 

Your bank may have declined the payment

There may have been a problem processing the payment. In this case, please contact Customer Care (contact details are on each page of the website) or try again

You have hit a limit on number of transactions.

The recipient number is invalid

9. What is the Online Top up credit expiry for Dominica? 

You have 90 days in which to top-up your Digicel account after the expiration of each top up. If you fail to do this, your account will be deactivated. You will be able to receive calls but will need to top-up in order to make a call. If your account remains dormant for an additional 30 days, your account will automatically be terminated which means you will have to purchase a new SIM card and a new number will be provisioned.

CREATING AND MANAGING YOUR ACCOUNT

1. How do I create an Online Top Up account? 

To create an account, follow these 7 simple steps: 

1. Enter your order details e.g. the recipient number and the top up amount
2. Complete the registration form
3. We will send an activation email to your email address
4. Click on the activation link in the email
5. After clicking on the link, your account is activated and you can sign in
6. Complete your order by entering your card payment details
7. Your Top Up is sent instantly to the mobile phone!

2. I didn't receive my registration confirmation email - what do I do? 

Please check your junk email or spam filter

Please check you have used a valid email address. If not, please register again using a valid email address.

Contact Customer Care using the details on the Online Top Up website.

3. How do I view my account history? 

You may view your account history when logged in, by clicking on your user name in the top right hand corner of the screen and selecting 'history' from the drop down menu. 

4. Can I delete my account history? 

No. The account history cannot be deleted. This provides an important record of your past transactions on the Digicel Online top up website.

5. How do I view/edit my contacts? 

Log in and click the down arrow next to your username- you will see a “Contacts” option. Here you will see all numbers you have sent minutes to. You may assign names to each contact here or add new contacts. 

To view your contacts when sending a top up, please click the icon with the down arrow that is located to the right of the text box used to enter a phone number (You will see this after you have logged in only).