90% of Digicel Cell Sites Back Up Across Dominica


- Over $200k in free credit provided for all Digicel Dominica customers

- All main population areas are now covered and a handful of remote sites to restore

- Digicel Play network covering all main populated areas for TV & Broadband

Tuesday 1st September 2015 – Roseau, Dominica: As recovery efforts continue in Dominica, Digicel has made excellent progress in restoring its mobile network with 90% of sites now up and running. In addition, Digicel is giving customers over $200k in free credit to ensure they are able to make and receive calls, text messages and emails – and contact loved ones at home and abroad at this time. 

Digicel Dominica’s Technical teams, with the support from teams across the Caribbean who arrived on island on Friday, are now moving to connect the remaining areas once it is safe to do so.

On the Digicel Play side, TV and Broadband access is restored with customers accessing the all-important local, regional and international news on TV and communicating online with friends and family abroad. Further, crews will be traveling throughout the island in the coming days and weeks to check in on existing customers and be available to new ones. 

Digicel has also been supporting relief efforts on the island – specifically with boats laden with aid and food supplies which it has delivered to staff and residents in the communities of Scott’s Head and Coulibistrie – and to the Red Cross for distribution. In addition, the team is sourcing blankets, mattresses and stoves from St. Lucia for those most in need. In addition, Digicel is reaching out to some of the communities who suffered tremendous loss to ensure that they have handsets to available to communicate with family and friends. 

Digicel Regional CEO, Paul Osborne, said; “Following the significant damage caused by Tropical Storm Erika, we are pleased to report that the vast majority of the network has been restored with the remaining remote areas being worked on around the clock. Restoring the Digicel network was critical in allowing communities, families and friends to connect, as well as providing vital communications to assist NGO’s and emergency services in their relief efforts. Together, with the Government and the National Disaster Management Office, our technical teams have been working around incredibly hard to ensure this happens, I am very proud of the work they have done.” 

“We currently have engineers on the ground or on their way to the remaining sites and work is progressing well – we expect to have the network fully up and running in the next day” continued Osborne. 

Further updates of network and service availability are being communicated as they happen on Digicel Dominica’s Facebook page https://www.facebook.com/digiceldominica 


About Digicel Group

Digicel Group is a leading global communications provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After more than 14 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.



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90% of Digicel Cell Sites Back Up Across Dominica