Digicel’s “Text to Win, Competition”
TERMS AND CONDITIONS
Start Date: Wednesday, December 15, 2021
End Date: Friday, December 31, 2021
The “Spin to Win, Text Competition” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes in the text to win competition. You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means Digicel,. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “You” means the person accessing or using the text to participate in the Promotion (and “my” and “your” shall have the same meaning).
If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.
1. What is the “Spin to Win, Competition”?
The “Digicel’s “Spin to Win, Competition” gives all Digicel mobile customers a chance to win great prizes by registering and participating in the competition.
2. What is the promotional period for the Promotion?
The promotion is valid from Wednesday, December 15, 2021 12AM through to Friday December 31, 2021.
3. Who is eligible to enter the Promotion (the “Eligible Customers”)?
In order to be eligible for the Promotion, you must be a Digicel customer with an active Digicel prepaid and/or postpaid account
The following customers are excluded from participating in the Promotion:
a. Postpaid Corporate & Business account customers;
b. Digicel and Newcom employees, dealer principals or employees of any of our affiliated companies, advertising, competition and public relations agencies, dealers, distributors and their immediate family members are not eligible for entry. For these purposes, immediate family members are spouses, parents, siblings and children.
4. Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?
For this competition, customers will be unable to purchase tokens from their data/voice or text bundles.
5. How does a customer participate in the Promotion?
· You may enter by texting the word SPIN to 6789.
· Upon texting the word SPIN you will be entered in the Digicel’s “Spin to Win” Text Competition. There is a $1charge to enter for the competition. You will then receive a text message advising of the type of token, the amount of points assigned and your rank in the competition.
Welcome to Digicel’s Spin to Win text Game. Text SPIN to 6789 for a chance to WIN great prizes! $1/txt.
Customers can request additional tokens to increase their chances in the game. Customers can text SPIN to 6789 to request additional tokens to increase their chances of winning prompted by text to enter for more chances to win.
Customers will be charged $1 for each token sent to them (the customer is charged when the message is sent).
6. Will customers be notified when to participate in the Promotion?
Upon the commencement of the promotion, customers may receive the following:
· SMS notification
7. How many times can a customer win?
1 grand prize of ECD$2, 500 will be announced by Tuesday January 4, 2022 to the top player with the most points for the duration of the promotion.
8. What tokens are sent at each request and what amount of points are assigned to each?
Tokens and their corresponding points are shown in the table below:
1 point mark
100 point mark
250 point mark
500 point mark
1000 point mark
5000 point mark
Randomly selected tokens are sent to each participant’s phone. You will receive a token along with points and your rank per request. By texting “SPIN” to 6789 you will be able to collect more tokens to increase your points and rank in the competition. Note: Each text sent to 6789 will be at the cost of $1.
9. Can I increase my points and rank in the competition?
· Yes. By texting “SPIN” to 6789 you will be able to get more tokens to increase your points and rank in the competition. Each text to 6789 will be at the cost of $1. Upon texting “SPIN” to 6789 you will receive a message similar to the following:
You hit the 1000 point mark valued 1000 points. Your wheel is worth 1000 points and you are ranked #1. Text SPIN to 6789 to increase your points. $1/txt.
The competition will have the element of double, 5Up days, 10Up, 50Up, 100Up, 200Up, 250Up, 300Up and 500Up days 1000***Up. On the Double day, participating subscribers will receive double the amount of points for the tokens received hence giving an increased chance to WIN. On the 5up day, Digicel will give 5 times the amount of points for every token received on that day etc.
10. What is a ‘Bonus’ day?
· Digicel selects a random day in which each tokens assigned points are doubled/tripled etc. for that day. Customers will receive a text similar to the one below:
‘‘Today ONLY Digicel will give double the points for every token! Simply text SPIN to 6789 to increase your chances to WIN. Costs $1per text ’See www.digiceldominica.com
We will offer additional bonus points for a short window on random days. For eg. For a random 2 hours TODAY you will receive 1000 TIMES your points to WIN. Text SPIN to 6789.
11. How are the prizes distributed?
• There will be one (1) grand prize winner for the Text to Win Competition who will be awarded as per prize table below.
• Potential winners must be able to correctly state the name of the current promotion “Digicel’s “Spin to Win” Text Competition” in order to qualify for the prizes.
• A maximum of three (3) calls will be made to the selected winners within the period of an hour. If no response is received during that hour, another winner will be selected from the backup list of 10 potential winners in order of rank, with the highest points accumulated and the process repeated until winner has been contacted.
• If the customer selected with the highest score does not complete the tagline correctly, the customer with the next highest score or tied score will be selected and called until a winner is chosen from the backup list.
• If there is more than one customer tying for the highest score, a winner will be randomly chosen from these customers.
Jan 3, 2022
• In addition to these Terms and Conditions, the Customer remains bound by any other terms and conditions of use of any of Digicel’s other services including the general Terms and Conditions governing Digicel’s Data Services and Digicel Telephone Services.
• In the event the account of a customer who is eligible to win any of the prizes is the subject of a billing dispute in relation to the Competition as a result of fraud, erroneous charging, other technical problem that corrupts the administration, Digicel reserve the right to withhold the prize, terminate, cancel, suspend and/or modify the Competition until the disputed amount (and related charges) have been investigated.
12. Is there a cut off time for Grand Prize entries to be received?
Yes. All entries for the overall grand prize must be received by 11:59:59pm on Friday, December 31, 2021.
13. When will the Grand Prize winners be selected?
The Grand Prize will be awarded on Tuesday January 4, 2022 to the top ranked players for the promotional period. (Dec. 15 to Dec 31).
14. If I was contacted and won, where do I collect the prize?
. Winners will be able to collect their prize at the Head Office at 20 Bath Rd, Roseau Dominica
15. If I was contacted and have won, how long do I have to collect my prize?
Customers have a maximum of fourteen (14) business days to collect he cheque or to provide banking details and government issued I.D. after they have been notified a winner. Digicel will retain any prize not collected within the stipulated period.
16. What do I need in order to claim the prize?
· You are required to provide banking details and valid government issued id (passport, driver’s licence or voter’s id) for direct transfer within 14 days once contacted. For person requesting a cheque, a valid government issued id (passport, driver’s licence or voter’s id) is required.
· Minors (under 18) winning must provide details for parents/guardians in order to claim prizes. Parents/guardians should present (via email) a valid national government ID as well as they should present the child’s ID. In the case, the child does not have a valid national government ID then a birth certificate or student ID will be acceptable via email
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.
B. Digicel gives no warranty or guarantee that its network or services shall be continuous, or will be free from faults. Digicel will, however, use its best endeavours to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted.
C. We reserve the right to disqualify you or terminate this offer if the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
D. You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity in relation to your use of the text messages. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.
E. The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.
F. We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you.
G. If a prize is unavailable, we may, substitute the prize with an alternative prize to the equal value and/or specification where applicable.
H. Prizes (if other than cash prizes) are not exchangeable and are not redeemable for cash.
I. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications
K. Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this. Refusal to participate will result in forfeiture of the prize.