US Roaming Tips

 

Roaming in the United States?

Here are some quick videos on set up 

 

All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices. Please ensure you enable data roaming as otherwise service will not be widely available while roaming in the USA.

 

From additional questions contact us

Ask Ruby! Click Here

Customer Care #: +5999 736 1056

 

These videos are applicable to customers currently roaming

the United States only 

ROAMING TIPS

 

Only Applicable to the Roaming in the United States 

We are here to help! Visit our Help Center to learn more

Some of the leading mobile carriers in the United States have shut down their 3G networks and completed their migration to 4G and 5G technologies. These network changes will deliver higher multi-Gbps peak data speeds, ultra-low latency, more reliability, massive network capacity as well as increased availability and agility, and also has the potential to deliver new roaming experiences and connect new industries. This change will impact everyone, from anywhere in the world, traveling to and roaming within the USA.

 

We know that our customers will have questions and concerns about these changes and Digicel is committed to keeping you informed so that you are able to manage the transition and have the smoothest possible roaming experience while visiting the USA.

Customers roaming in the USA will experience reduced quality on voice calls and/or may not be able to make and receive voice calls while on the T-Mobile or AT&T network.

 

We continue to work closely with these roaming partners to improve your experience making and receiving voice calls while roaming in USA.

 

Customers with an LTE or 5G phone that supports VoLTE (Voice over LTE) will be able to place calls over the 4G LTE network (instead of 2G or 3G) and will enjoy the following benefits:

- Receive higher quality calls with clearer audio between compatible phones.

- Keep browsing, streaming and using apps at LTE speeds while on your call.

- Take advantage of better coverage and connectivity – faster call connections in more places as we enhance our LTE network.

- Enjoy seamless calling (no interruptions) when moving between our LTE network and Wi-Fi.

 

In order to reap the benefits of improving technology, we encourage customers to upgrade to an LTE or 5G phone that supports VoLTE.

DIY Steps before escalating.

GENERAL RULES:

Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on an international network. This will assists with troubleshooting if required. When you return home, a restart is also important seeing that your handset may still be registered on a foreign network. 

 

Manual Network Search: Most handsets should automatically update to the strongest available network. We however recommend that you always do a manual search for relevant roaming partners. While roaming in the US, the preferred roaming networks are AT&T and T Mobile. In Canada, the preferred networks are Rogers, Bell and Telus.  Learn how to change your network below. 

 

Here's how you can change your network when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

 

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

 

VOICE:

Dialing Format: Always ensure that the correct international dialing format is utilized for each call being made while roaming. To call home “+1868” must be in front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number. To make things easier, store numbers in the international format. Example, for numbers in the USA, save the contact as +147956323333

 

DATA:

Check the APN: Using data on your mobile device while roaming requires the correct Access Point Name (APN) Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct Access Point Name (APN) is “web.digiceltt.com”. Always verify this information is correct to ensure connection to a partner’s data network.

Here's how you can check your Access Point Name (APN) when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

 

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

We are here to help!

Call us +18683999999 from any location via your handset or click here

Never miss an important message!

Step 1.  Dial 1-868-350-0000 to access the voicemail service. 

Step 2.  You will be prompted to dial the number you want to leave a message for or dial # to access your own mailbox. Press #. 

Step 3.  Enter your phone number with your area code. For example: '1868-123-4567'

Step 4.  Enter your password to get access to your mailbox. 

 

N.B. If you do not wish to receive voicemail while out of the country, before roaming, ensure that you cancel call forwarding and all voicemail diverts by dialing ##002

 

N.B. In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges.

How can you control the charges?

Using the internet on your phone while you are roaming carries a charge just as making a call and sending a text message does.

If you would like to avoid data charges, consider the following options: 

1.  Activate a roaming plan .  Once you activate it, you can use your Digicel phone in DigiRoam territories, the USA, UK and Canada plus over 300 networks worldwide just like you were home.

2.  Avoid unexpected data charges by switching off mobile data. If mobile data is switched on whilst you're connected to Wi-Fi, your phone could switch over to using the mobile data connection if the Wi-Fi signal is weak. When this happens, data charges as per roaming rates would apply.  

Here's how you can turn off your mobile data connection on your phone:

Toggle through the menu by selecting your phone type:

Android

Apple

Windows

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

Roaming is automatically set up on your postpaid and prepaid accounts.

Now, staying in touch when you are abroad is no hassle! Make and receive calls and use the internet while you travel with your Digicel phone in all DigiRoam territories, USA, UK, Canada plus over 300 networks worldwide. Pay as you go or select one of our plans that allow you to access even lower rates than ever before in applicable destinations!

1.  Ensure handset  is compatible with the requirements of visiting country (preferred quad band handset)

2.  Prepaid customers should Top-up their account, with sufficient credit before departure.

*Bonus Credit cannot be used while roaming*

3.  Postpaid customers should request a temporary Credit Limit increase to avoid becoming Credit Limit Barred. Postpaid customers may have their service suspended if their usage exceeds their assigned credit limit.

4.  Should a postpaid customer desire increasing to a higher credit limit, the regular process for a Credit Limit increase will apply.

5.  Some Postpaid legacy customers are required to opt-in to roam via My Digicel App or #153# menu

6.  Pack your charger and travel adapter

All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices. Please ensure you enable data roaming as otherwise service will not be widely available while roaming in the USA.

Why MDA?

Roamers may use My Digicel App to enhance their roaming experience. They will be able to:

o Purchase/Reactivate the roaming plans

o Top Up Prepaid accounts

o Pay Bill balances

o Check their roaming balances

o Speak to a customer care agent via webchat

o Access to My Digicel App does not deplete data from your roaming bundles

DIY Steps before escalating.

GENERAL RULES:

Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on an international network. This will assist with troubleshooting if required. When you return home, a restart is also important seeing that your handset may still be registered on a foreign network. 

 

Manual Network Search: Most handsets should automatically update to the strongest available network. We however recommend that you always do a manual search for relevant roaming partners. While roaming in the US, the preferred roaming networks are AT&T and T-Mobile. In Canada, the preferred networks are Rogers, Bell and Telus.  Learn how to change your network below. 

 

Here's how you can change your network when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

 

Note: These third party sites can provide a lot of helpful insights into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

 

VOICE:

Dialing Format: Always ensure that the correct international dialing format is utilized for each call being made while roaming. To call home “+5999” must be in front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number. To make things easier, store numbers in the international format. Example, for numbers in the USA, save the contact as +147956323333

 

DATA:

Check the APN: Using data on your mobile device while roaming requires the correct Access Point Name (APN) Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct Access Point Name (APN) is “web.digicelcuracao.com”. Always verify this information is correct to ensure connection to a partner’s data network.

Here's how you can check your Access Point Name (APN) when roaming.

Follow the instructions by selecting your phone type:

Android

Apple

Windows

 

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges. 

We are here to help!

Call us +59997361056 from any location via your handset or click here

Never miss an important message!

Step 1.  Dial +59996900005 to access the voicemail service. 

Step 2.  You will be prompted to dial the number you want to leave a message for or dial # to access your own mailbox. Press #. 

Step 3.  Enter your phone number with your area code. For example: '5999-123-4567'

Step 4.  Enter your password to get access to your mailbox. 

 

N.B. If you do not wish to receive voicemail while out of the country, before roaming, ensure that you cancel call forwarding and all voicemail diverts by dialing ##002

 

N.B. In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges.

How can you control the charges?

Using the internet on your phone while you are roaming carries a charge just as making a call and sending a text message does.

If you would like to avoid data charges, consider the following options: 

1.  Activate a roaming plan .  Once you activate it, you can use your Digicel phone in DigiRoam territories, the USA, UK and Canada plus over 300 networks worldwide just like you were home.

2.  Avoid unexpected data charges by switching off mobile data. If mobile data is switched on whilst you're connected to Wi-Fi, your phone could switch over to using the mobile data connection if the Wi-Fi signal is weak. When this happens, data charges as per roaming rates would apply.  

Here's how you can turn off your mobile data connection on your phone:

Toggle through the menu by selecting your phone type:

Android

Apple

Windows

Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.