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My handset is in need of repair – how do I go about getting it fixed?

Phones should be taken to the nearest dealer store with the receipt. The dealer store will process the phone for repair and issue a loaner phone to the customer.


My phone is out of warranty but needs to be repaired. What can I do?

The phone can be taken to the repairs centre, by the customer and the customer will be required to pay the cost for repairs.


My handset is being repaired but I did not get a loaner handset?

The customer will be issued with a loaner phone based on availability.


What is the normal repair time?

The normal repair time for a customer’s defective handset is minimum 5 working days from the time of delivery of the phone to the Dealer store.

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