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Voicemail Upgrade

We’re introducing a new platform with additional features. Existing voicemail customers can access the old platform to retrieve and save any important messages on another device by 20th November 2018. After this period, messages saved on the old platform will be permanently deleted.

What's Included In The New Voicemail Platform?

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The new voicemail platform will include some new and improved features such as:



➀ Future date voicemail messaging*

➁ Choice of preferred language for communication


*Customers can record a message and schedule it to be delivered in the future.


Digicel's voicemail service is easy to use, fast to access and checking messages is FREE from your Digicel mobile phone.


Your 24-hour answering service will automatically take a message for you when your phone is in use, switched off or when you simply cannot answer.


To access voicemail, dial 144 and follow the prompts. The first time you access your voicemail, you will hear a prompt to personalize it with your name and password.


Let your friends know they have reached the right person by personalizing your voicemail with your name!



With the new upgraded voicemail system, you will be able to manage your mailbox even easier. You can customize and personalize your mailbox using new and enhanced features.


Upgrade includes:

  1. Reset your password.
  2. Enable or disable your password.
  3. Reset your own mailbox.
  4. Future date voicemail messaging.
  5. Preferred language selection.


You will be able to access your saved messages from the old voicemail system for a period of 14 days.


To access messages on the old voicemail system, please dial 099


These messages cannot be saved again on the upgraded voicemail system and will get deleted after 14 days (20/11/2018).


A mailbox can hold up to 30 recordings each, the length of 90 seconds.


Voicemail messages are stored as follows:

  • Listened to and saved messages are stored for a maximum of 30 days.
  • Received and not listened to messages are stored for a maximum of 14 days.
  • Listened to but not saved messages are stored for a maximum of 14 days.


Click here for more FAQs and T&Cs

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