Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.
We” or “us” means Digicel Curaçao, a company registered under the laws of Curaçao with registered offices at Biesheuvel 24-25, Willemstad.
References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “you” means the subscriber of My Digicel App (the “App”) participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.
· What is the Back-to-School Campaign?
The Back-to-School campaign is a thrilling and rewarding promotion designed to enhance the experience of the return to school for our young custome. By participating in the campaign, customers have the chance to win exciting prizes. The mechanics of the campaign are simple yet enticing: customers can qualify to win an iPad by signing up for our Youth Plan.
· From when will the Youth Plan promotion be available?
Campaign will start on July 31st, 2023 and end on August 31st, 2023
· What are the prizes?
Customers will be able to win an iPad every week.
· How many customers can win?
There will be 1 Winner Weekly
· When will the winners be announced?
August 7, 2023
August 14, 2023
August 21, 2023
August 28, 2023
September 4, 2023
· How do I participate in the raffle?
Every time a customer activates the Youth Plan, this customer qualifies for the raffle of that week.
· Will my entries accumulate?
No, every customer has the same chances in the weekly draw, given that the plan was activated once.
· Who do I contact if I have queries or complaints about the promotion?
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.
B. The winner will be required to participate in any planned publicity in connection with this Promotion. By accepting the prize, the winner consents to the use of their name, likeness, images and/or photographs for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or their agencies, without further compensation, throughout the entire world in perpetuity. If the winner refuses to do so, they forfeit their right to claim the prize.
C. Upon accepting a prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize.
D. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 5.0 or higher) or Apple (iOS 11 or higher) smartphone.
E. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
F. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
G. You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.
H. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.
I. We reserve the right to award any forfeited prize to the next qualifying participant.
J. Prizes are not exchangeable and are not redeemable for cash unless otherwise specified.
K. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
M. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.
N. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.
The following persons may not participate in the Promotion:
· Any person who was a winner of a Digicel promotion at any time within the last six (6) calendar months;
· Business account customers;
· Any person who, at any time on or after February 1, 2022, was or is a director, officer, employee, or agent of any Digicel market or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to any Digicel market;
· Families of our employees;
· Employees and families of employees of any company associated with this Promotion;
· Digicel Postpaid customers with overdue amounts; and
· Any person who does not reside in Curaçao.