Stream, Solve & Win Promotion

“Stream, Solve & Win” Promotion

Frequently Asked Questions and Terms & Conditions

Frequently Asked Questions and Terms & Conditions

 

These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Stream, Solve & Win Promotion. You should read these FAQs and Terms carefully before participating.

 

“We” or “us” means CURAÇAO TELECOM N.V. T/A DIGICEL  CURAÇAO (“Digicel”) a limited liability company incorporated in Curaçao having its registered office at Biesheuvel 24-25, Willemstad, Curaçao. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.

 

“I” or “you” means the subscriber of the PlayGo mobile application (the “App”) participating in the Stream, Solve & Win Stream, Solve & Win Promotion (and “my” and “your” shall have the same meaning).

 

By participating in the Stream, Solve & Win Promotion, you agree to be bound by these Terms.

 

These Terms incorporate the PlayGo Terms of Use and Privacy Policy which you can access via the App.

 

If you do not agree to or accept any of these Terms, or if you are under the age of sixteen (16) you should not participate in the Stream, Solve & Win Promotion.

 

1.     What is the “Stream, Solve & Win” Promotion?

PlayGo users will compete to win a daily cash prize by watching recommended movies on-demand in the App and solve the associated trivia in the PlayGo BiP channel correctly.

 

A daily push notification will be sent from the PlayGo app with the recommended movie of the day to watch. Once the customer opens the app and in app will appear within 5 minutes of app that direct the user participate in the trivia of the day. A user has the opportunity to enter are close the pop up received. Once the participant accepts, they will be redirected to the PlayGo BiP channel where they will be able to share the response for the trivia. The participant who answers the trivia first with the correct response will win the prize.

 

2.     When does the Stream, Solve & Win Promotion start and end?

The Stream, Solve & Win Promotion is valid from April 18, 2022 to April 29, 2022 (the “Stream, Solve & Win Promotional Period”). The trivia will be activated only Monday- Fridays across the Stream, Solve & Win Promotional period.

 

3.     How do I Participate in the Stream, Solve & Win Promotion?

Follow these steps to participate in the Stream, Solve & Win Promotion:

 

Step 1:

 

Ensure that you have the PlayGo App installed. The app can be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.

Step 2:

Ensure that you have the BiP App installed. The app can be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.

Step 3:

Look out for the daily push notifications with the recommended movies to watch.

Step 4:

Accept the invitation from the in app pop after opening the app to access the daily quiz.

Step 5:

Be the first person to answer the quiz correctly to win $100USD.

 

 

 

4.     Who can participate in this Stream, Solve & Win Promotion?

You may participate in the Stream, Solve & Win Promotion if you are an active PlayGo subscriber residing in any of the following countries (“Participating Markets”): (All English markets are eligible)

 

Anguilla

Jamaica

Antigua & Barbuda

Montserrat

Barbados

St. Lucia

Cayman

St. Vincent

Dominica

Trinidad & Tobago

Grenada

Turks and Caicos Islands

Guyana

Aruba

Bonaire

Curaçao

 

Exclusions

The following persons may not participate in the Stream, Solve & Win Promotion:

a.     Postpaid corporate & business account customers;

b.     Any person who, at any time on or after August 1st, 2021, was or is a director, officer, employee, or agent of Digicel Curaçao or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Curaçao;

c.     Families of our employees;

d.     Employees and families of employees of any company associated with this Stream, Solve & Win Promotion;

e.     Digicel Postpaid customers with overdue amounts;

f.       Persons under the age of sixteen(16); and

g.     Any person who does not reside in one of the Participating Markets.

 

 

5.     What kind of prizes can I win and when?

The prizes will be awarded at the end of each business day:

 

Position

Prize

Daily Prize

$100USD

 

6.     How and when will the winner be selected and announced?

The participant’s entry will be logged based on their time of response that will be used to determine the winner. First correct answer to the trivia received will be the winner. The winner will be announced in the BiP channel, on the PlayGo app social media pages and the local market social media pages.

 

If there is a tie regarding of the correct answers, Digicel shall perform an equal-chance tiebreaker at its discretion, such as a coin toss.

 

7.     How many times can I enter the Stream, Solve & Win Promotion?

A participant can enter as many times they wish but can only win once across the Stream, Solve & Win Promotion timeline.

 

8.     What do I need to know if I win?

a.     If you win, Digicel will contact you by telephone.

b.     A maximum of three (3) attempts will be made to call you within a period of twenty-four (24) hours.

c.     Where there is no tie, if you do not answer any of our calls, the participant in second place will be selected as the first-place winner.

d.     Where there is a tie, if you do not answer any of our calls, the other participant second in command with the correct response will become the first-place winner. If the second winner does not answer, the process will be repeated until a winner is determined.

e.     During the telephone call, our Digicel representative will advise you where and how to redeem your prize.

f.       You will be required to provide government-issued identification. If you are under the age of eighteen (18) years, you must be accompanied by a parent or guardian who must collect the prize on your behalf, and will be required to provide government-issued identification.

g.     You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize. If you are under the age of eighteen (18) years, your parent or guardian must consent to this on your behalf.

 

Additional Terms and Conditions

A.     This Stream, Solve & Win Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Stream, Solve & Win Promotion.

 

B.     Upon accepting a prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize. 

 

C.    Digicel makes no representations or warranties as to the working condition of any tangible prize. The warranty information provided by the manufacturer of the prize will apply. Please contact the manufacturer of the prize for more information on the warranty of your prize.

 

D.    You are required to use a compatible smartphone to run the App and participate in the Stream, Solve & Win Promotion. A compatible smartphone is an Android (OS 5.0 or higher) or Apple (iOS 11 or higher) smartphone.

 

E.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Stream, Solve & Win Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

 

F.     We reserve the right to modify, extend or discontinue (permanently or temporarily), this Stream, Solve & Win Promotion being offered to you, at our discretion.

 

G.    You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.

 

H.    If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.

 

I.      We reserve the right to award any forfeited prize to the next qualifying participant in order of most content viewed in the App.

 

J.     Prizes are not exchangeable and are not redeemable for cash.

 

K.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Stream, Solve & Win Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Stream, Solve & Win Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

 

L.     Any personal data relating to you will be used solely for the purposes of this Stream, Solve & Win Promotion by Digicel and/or by any agent appointed by us to assist with running the Stream, Solve & Win Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Stream, Solve & Win Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Stream, Solve & Win Promotion for the purposes of administration of the Stream, Solve & Win Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit: www.digicelgroup.com.

 

M.    Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Stream, Solve & Win Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Stream, Solve & Win Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Stream, Solve & Win Promotion or from claiming or collecting any prize.

 

N.    For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.