Frequently Asked Questions and Terms & Conditions


These “My Digicel Shake to Win Christmas Promotion” (the “Promotion”) frequently asked questions (“FAQs”) and terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.


“We” or “us” means CURAÇAO TELECOM N.V. T/A Digicel Curaçao, a company registered under the laws of Curaçao with registered offices at Biesheuvel 24-25, Willemstad Curaçao. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion on the App, you agree to be bound by these Terms.


These Terms incorporate the MyDigicel Terms and Conditions and Privacy Policy which you can access via the App.


If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.


1.     What is the My Digicel “More Ways to Win Christmas2021” Promotion?

Digicel is offering its Shake It Christmas Promotion with additional opportunities to shake and win by participating in the “More Ways to Win” challenges. Digicel prepaid and postpaid mobile customers may participate in the “More Ways to Win Christmas Promotion” subject to these terms and conditions. The Promotion allows you to:

A.     SHAKE IT - win prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App ( the “App”); and

B.     MORE WAYS TO WIN–receive additional opportunities for chances to Shake It and win prizes through the completion of specified challenges on Prime Bundle Apps (D’Music, BiP, Billo, GoLoud, PlayGo, Loop, SportsMax).


2.     What is the Promotional Period for the Promotion?

The Promotion is valid from November 18, 2021 to January 6, 2022 (the “Promotional Period”).




3.     Who is eligible to enter the Promotion (an “Eligible Customer”)?

In order to be eligible for the Promotion, you must be a Digicel customer with an active Digicel prepaid and/or postpaid bundle or plan from the selection of “Eligible Plans” as defined below. This includes customers who activate a new Eligible Plan during the promotional period as well as customers on an existing Eligible Plan. You are also required to have the My Digicel App downloaded.


4.      Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?

The Digicel Prime Bundles and all the plans listed below are eligible for the Promotion (collectively, the “Eligible Plans”).       

Prepaid Eligible Plans

Postpaid Eligible Plans

1 Day Prime Data Plan

Freedom More

3 Day Prime Data Plan

Freedom Extra

7 Day Prime Data Plan

Freedom Max

30 Day Prime Data Plan

Postpaid More

1 Day Prime Bundle

Postpaid Extra

3 Day Prime Bundle

Postpaid Max

7 Day Prime Bundle

Prime More

30 Day Prime Bundle

Prime Extra

Prime Sunrise

Prime Max

7 Day in Paradise


14 Day in Paradise



5.     Will customers be notified when to participate in Promotion?

Yes. During the Promotional Period, on Saturdays and other promotional days as Digicel may choose, customers will be notified about the “Guaranteed Win” shake available.


6.      How does the Promotion work?

Step 1:To participate in the Promotion, you can do one of the following actions:

a.     Buy a Prime Bundle;

b.     Top up your mobile device;

c.     Pay your Digicel bill

d.     Activate an Eligible Plan(either via the MyDigicel App, via the Digicel website of your country, or by dialling the USSD/UMM code *123#

Step 2: The Eligible Customer will receive a “Shake It” notification inviting them to participate in the Promotion. The customer then confirms their participation in the Promotion by clicking on the “Shake It” notification and accepting these Terms.

Step 3: Once an Eligible Customer agrees to participate in the promotion and is prompted to “Shake It” that Eligible Customer must shake their phone while in the MyDigicel App to win.

Step 4: The Eligible Customer will receive a notification indicating whether they have won a prize or not. Prizes may or may not be able to be traded or gifted. Prizes that cannot be traded or gifted are automatically applied to the account of the winner. For prizes that are presented in a list of rewards, winners will have twenty-four (24) hours to select one or more of the following options, depending on the prize won:

a.     Redeem – If the winner would like to keep the default prize won, it may be redeemed immediately.

b.     Trade – If the winner would like to trade the prize for another one, the list is available for the selection of a different available prize.

c.     Gift – If the winner would prefer to give a prize to another person as a gift, they may do so by selecting this option and providing the contact details of that person.

If it is not redeemed, traded or gifted within the twenty-four (24) hour window, it will be automatically redeemed and applied to the winner’s account.


7.     What are the chances of winning?

The Promotion includes a “Guaranteed Win” (subject to these Terms) on Saturdays and other special promotional days, and “More Chances to Win” on any other day. Every Saturday during the Promotional Period, participating Eligible Customers who complete the “Shake It” action in the My Digicel App must receive a prize.


8.     What prizes can I win?

There are two (2) different types of prizes that may be offered to you in the event of a win: “Digital Prizes” and “Non-Digital Prizes”.  Each defined below.


“Digital Prizes” include the following subcategories of prizes, these can typically be used immediately after choosing and may be available to gift:


Prize Subcategory


 Digital Bundle

Premium access and data allowance for the 7 Digital Services below

Any Use Data

An allowance of data that you can use for anything on your Smartphone

International Talk

International Minutes (Excluding Jamaica & Haiti)

Digicel Talk

An allowance of minutes to call Digicel to Digicel

Any-Net Talk

An allowance of minutes to call Digicel to Digicel and/or other local networks

Digicel Prime Bundle Discount

Discounts on our new Digicel Prime Bundles as described below


The Promo Digital Bundle includes premium access and a data allowance that can be used with the following digital services (apps):

1.     PlayGo

5. Billo

2.     GoLoud


3.     D’Music

7. Loop

4.     BiP



Find out more about these apps and our Digicel Prime Bundles on our website.


Digicel Prime Bundle Discounts may become available during the Promotional Period, with discounts of varying percentages for specific durations on selected Digicel Prime Bundles.  If you select a discount prize, the benefit will apply on your next purchase or renewal of the specific named bundle.  The discount cannot be applied to a different bundle, e.g. a discount on a 7-day bundle may not be applied to a 3-day bundle.  You may have multiple discount prizes available and active at the same time if they are for different Digicel Prime Bundles.


“Non-Digital Prizes” are prizes that would typically need to be collected from a location designated by Digicel and may be included as prizes in the Promotion, with notifications of the same via social media and/or other Digicel communications.  Examples of Non-Digital Prizes include cash, LTE smart phones, gift vouchers with a Digicel partner and entry tickets to our raffle.


9.     How are Digital Prizes redeemed, traded or gifted?

a.     Digital Prizes will be automatically allocated immediately to winners who choose to redeem. There is no need to activate by USSD code or other activation method.

b.     If a winner chooses to trade one of these rewards for another on the list, the selected reward will also be a Digital Prize.

c.     These prizes are available to be used from the time of allocation (within any specified usage period) and expire as per the validity period of the Eligible Plan.

d.     Digital Prizes that have been redeemed, but not used, will expire and there will be no carry over or refund, except for Shake It Digital Bundles (as per rollover terms).

e.     If the winner chooses to gift a reward to another person, a gift list will be regenerated for a selection to be made and the Digicel phone number of the recipient must be provided. Please note that the recipient may only receive rewards which are compatible with their device and Digicel service. If the recipient is unable to receive the prize, you will be notified. Successful gifted rewards will be automatically allocated to the recipient who will also receive a notification of same.

f.      Any usage after the specified usage period or after the reward is depleted, will be billed at the customer’s applicable price plan rates, taken from the main data allowance or charged from the customer’s Digicel credit.


10.  Can I activate a Digicel Prime Bundle if I have already redeemed and activated a Digital Prize?

Yes. The Digital Prizes, including the “Shake It Digital Bundles” (a Digital Prize that rewards Eligible Customers with data which they can use across all Prime Bundle Apps) are all compatible with our other plans and bundles and may be active at the same time.


11.  How can I check the balance on my Digital Prizes?

You can check your balance at any time in the My Digicel App.


12.  Can my Shake It Digital Bundle rollover?

Yes. Any outstanding data balance at the end of the applicable period will remain valid for the period of the newly activated Eligible Plan. An expired Eligible Plan cannot rollover.


13.  What Non- Digital prizes can I win?

The following Non-Digital prizes can be won through Shake It:

·       Cash prizes: ANG 100, 200 or 300

·       Hotel Day passes

·       Hotel Weekend stay; this will only be available on December 25th

·       Entry tickets to the grand draw raffle


14.  How are Non-Digital prizes, with the exception of the entry tickets, redeemed?

a.     Non-Digital Prizes may not be gifted or traded for cash or another product. 

b.     Non-Digital Prizes cannot be gifted to another person.

c.     Upon winning a prize in this category, the winner will receive a notification on his phone indicating a contact number where he can receive further details about when and where to collect the prize.

d.     The winner has 14 days to collect his prize at the designated location.  

e.     Cash prizes are not redeemed in cash, but will be deposited on the bank account designated by the winner.

f.      Digicel reserves the right to award any forfeited prizes to another Eligible Customer and to substitute Other Prizes where reasonably required.

g.     Usage of the prizes are subject to the terms and conditions of the vendors of the prizes (e.g. terms and conditions of the hotel for the hotel day pass).

h.     Digicel cannot be held liable for any failure of the vendor in delivery of the provided service


15.  Entry Tickets to the grand draw raffle

a.     Digicel prepaid and postpaid customers are awarded entry tickets to participate in the grand draw raffle on January 6th 2022, when they perform one of the following activities:

a.     Top up op with ANG 10 or more

b.     Buy a prepaid Prime Plan

c.     Complete a Shake – IT session

d.     Pay a postpaid Bill

e.     Use Digital Apps


b.     The following ticket amounts are awarded per activity up to January 5, 2022 23:59 hrs

Sub type Transactions Tickets
Prepaid  Shake it Activity 5
Prepaid  Top-Up prepaid ANG 10 10
Prepaid  Top-Up prepaid ANG 15 15
Prepaid  Top-Up prepaid ANG 25 25
Prepaid  Top-Up prepaid ANG 50 50
Prepaid  Top-Up prepaid Online* X1
Prepaid  New SIM Activation Prime Sunrise 3
Prepaid  7 Days In paradise  7
Prepaid  14 Days in paradise 14
Prepaid  Activate a 1 Day 1
Prepaid  Activate a 3 Days 3
Prepaid  Activate a 7 Days 7
Prepaid  Activate a 14 Days 14
Prepaid  Activate a 30 Days 30
Postpaid  Bill Payment* X1
  * Amount times 1 rounded down = Tickets   


c.     The tickets will automatically be assigned to the winner and entered into the grand draw raffle on January 6th 2022.

d.     Digicel will draw 3 random winners from all the tickets.


16.  What are the raffle prizes that will be awarded?

First prize: Biba gratis pa un aña-fixed amount of ANG 2000 per month for a 12 month period on the last day of the month, starting January 31st 2022 and ending December 31st 2022. This amount will be deposited on the winners designated bank account by the above mentioned days. If the date is on a weekend or on a bank holiday the deposit will be made on the next working day.

Second prize: 2 COPA airline tickets. This prize is subject to the Grand Draw COPA Tickets Promotion terms and conditions. Please refer to these here.

Third prize: : A family plan, consisting of 4 Postpaid Prime Extra contracts for one year. No handset will be provided. Winner is responsible to share the contact details of the 4 customers that the contracts will be assigned to. Every postpaid customer is responsible for any additional costs made outside of the plan, included but not limited to roaming charges. Digicel Postpaid Terms and Conditions apply.


17.  How are the Raffle Prizes redeemed?

a.     Winner is drawn on January 6th 2022.

b.     Upon winning a prize in this category, the winner will receive a call from the Digicel Marketing department with details on the prize won and when and where to collect the prize.

c.     Winner will be called for a total of 3 times within 24h. If winner does not pick up, we will select another winner

d.     Customer has 14 days to collect the prize at the Digicel office

e.     Raffle Prizes may not be gifted or traded for cash or another product. 

f.      Digicel reserves the right to award any forfeited prizes to another Eligible Customer and to substitute Other Prizes where reasonably required.

g.     Digicel cannot be held liable for any failure of the vendor in delivery of the provided service


18.  How can I check the balance of the entry tickets to the grand draw raffle?

Customers can verify the balance of their entry tickets to the grand raffle in MyDigicel App or in the UMM menu.




19.  What do I need to enter for More Ways to Win?

For customers participating through More Ways to Win, you will need to have the My Digicel App downloaded as well as an active Digicel prepaid or postpaid number. Your number must be associated with the login credentials of all of the Prime Bundle Apps (D’Music, GoLoud, Loop, PlayGo, Sportsmax, Bip and Billo) and the My Digicel App.


20.  Will customers be notified when to participate in Promotion?

Yes. On any day except a Guaranteed Win day, when a Customer activates an Eligible Plan, they will also receive a notification that they are eligible for the “More Chances to Win” shake.


21.  How does the Promotion work?

Step 1:Click the “Shake It” Icon in the My Digicel App then click on the “More ways to Win” section OR visit our Social Media pages to see the specified activities required for that day in each of the “Prime Bundle Apps” (D’Music, BiP, Billo, GoLoud, PlayGo, Loop, SportsMax).

Step 2:Perform a specified activity before 11:59 p.m. on each day of the Promotional Period in any of the “Prime Bundle Apps”to receive one (1) point.

Step 3: You will be able to “Shake It’ depending on your total points accumulated by midnight (12am) on each day of the Promotion. Eligible customers will only be able to “Shake It” once per day. Check the App frequently to see your points standing.

The Shake is granted the following morning at approximately 8AM and it will be confirmed via SMS. If the Customer does not use the “Shake It” reward before 11:59 p.m. on the day it is granted, they will lose the opportunity to use it.

Step 4: Once awarded with a Bronze, Silver or Gold Shake, Eligible Customers can redeem their “Shake It” in a period of twenty-four (24) hours. The “Shake It” cannot be redeemed after the twenty-four (24) hours period has expired.

Points needed for each Badge:













22.  What are the chances of winning?

On any day except a Guarantee Win day, Eligible Customers using the My Digicel App have a 50% chance of winning a prize.


23.  What prizes can I win?

Digital Prizes: These may or may not be able to be gifted to another person and may be redeemed and used immediately after winning. They are categorized as Bronze, Silver or Gold prizes and include:

Digital Prize

Prize pool

0.5 GB Any use Data -1 Day


1GB Digital Apps -1 Day


1 GB Any use Data - 3 Days


3GB Digital Apps - 3 Days


5 GB Any use Data - 7 Days


7GB Digital Apps - 7 Days



Please note that unless a data prize states that is it for “Any Use”, data prizes, including Shake It Digital Bundles, may only be used for the following mobile applications:

1. PlayGo

5. Billo

2. GoLoud

6. SportsMax

3. D’Music

7. Loop

4. BiP





24.  Who cannot participate in the Promotion?

The following customers are excluded from participating in the Promotion:

a.     Postpaid Corporate & Business account customers;

b.     Home & Entertainment/Home Internet only customers; and

c.     Postpaid customers with overdue amounts.


25.  Can I participate in the Promotion while roaming?

This Promotion is not accessible while roaming.


26.  How many times can I win?

The maximum number of wins per Eligible Customer is one (1) per day for both Shake It and More Ways to Win. An Eligible Customer can win a regular Shake It and still qualify for More Ways to win on the same day. Winners can earn multiple entry tickets per day which depends on the type and amount of tickets that are eligible per activity.


27.  How will Eligible Customers be notified if they have received a prize?

Winners and gift recipients will be notified via SMS, push or in-app notification. A confirmation notification is also sent if the Eligible Customer is unsuccessful. Grand draw raffle winners and Non-Digital prize winners (except entry tickets) will be notified by phone call.


28.  Can I activate more than one Free International Minutes Plan?

Yes. You may subscribe to multiple plans for free international minutes for both Shake It and More Ways to win.


29.   What will winners need to present in order to claim Other Prizes?

Winners must present a valid Government issued photo ID (passport, or driver’s licence) and the phone used to participate in the Promotion. The winners will be required to complete and sign a redemption form confirming their receipt of the prize and a Consent and Release Form authorizing the use of their picture where we chose to do so, including on Social Media.


Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.


B.     These Terms and Conditions incorporate the Terms and Conditions for D’Music, BiP, Billo, GoLoud, PlayGo, Loop and SportsMax.


C.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


D.    You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans and that if your reward is not an “any use data” award, data usage in any other application except those listed above, will be taken from your main data allowance, your Digicel credit, or billed to your postpaid account.


E.     The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


F.     We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


G.    If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.


H.    Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.


I.      We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


J.     Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com.


K.     Winners may share their winnings on their social media platforms and may be required to take part in related publicity, including (without limitation) publication of the name and image of a winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.


L.     Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.


M.    In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.


N.    For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.