Frequently Asked Questions
Frequently Asked Questions
eSIM is the latest technology for mobile and IOT devices that will ultimately remove the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM built in the device and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace a physical SIM.
Users can download an eSIM from different networks straight to a mobile device with the touch of a button. An eSIM performs the same function as a physical SIM card but removes the requirement to physically swap SIM Cards when switching between network providers.
1. What is an eSIM?
An eSIM is an embedded SIM inside your device. With eSIM, no physical SIM card needs to be inserted. An eSIM consists of software installed onto an (eUICC) chip permanently attached to your device. An eSIM stores user’s subscription and network settings on the device itself. An eSIM can only be used in one device at a time.
2. Why do I need an eSIM?
As handsets evolve, manufacturers introduce new technologies that are geared towards improving subscriber experience. The eSIM is one such technology. If your handset supports the functionality, one practical example for needing an eSIM is if you require two lines on the same phone. You can use the eSIM for your business line and the physical SIM for your personal line.
3. Will my eSIM work if my phone is locked to a network?
If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.
A Digicel ESIM will only work if your phone is unlocked or locked to the Digicel network.
4. Can the eSIM be accidentally removed?
Yes, you can accidentally delete the eSIM from the phone using the delete function. However, it cannot be removed on its own. You should keep a copy of the QR code issued in the store so you will be able to re-scan the code in the event of accidental deletion.
5. Can I use ESIM for Roaming?
Yes, many smartphones now allow an eSIM to be used for your mobile data, adding to their convenience factor when traveling to foreign countries. You can retain your phone number for regular communication.
6. Is the eSIM available for all customers whether Prepaid or Postpaid?
Yes, you can purchase a Prepaid or Postpaid eSIM.
7. Do I have to get a new number with my eSIM?
No, you do not need to get a new number with your eSIM. When you come into Digicel, we can transfer your current number to your eSIM.
8. What happens to my physical SIM when my eSIM is activated?
If you are moving the phone number of your physical SIM to an eSIM, the physical SIM will no longer work. If you are purchasing a new eSIM with a new phone number, you can use both the physical and eSIM as they will have different phone numbers
9. Is it possible that my phone has both SIM card and eSIM capability?
Some cell phones may have both a removable SIM card and an eSIM, which allows customers to have two separate numbers – such as a personal number and a work number – on one device. The dual SIM feature is supported on a wide range of mobile phones and many wireless providers are currently offering it.
10. What if I lost my device, how do I get back my number?
In order to retrieve your number, you will need to visit one of our retail stores prepared to complete the verification process. In order to complete the verification process, you need to bring one valid form of government ID. Once you are verified, you may purchase a replacement eSIM.
11. How do I know if my device uses an eSIM?
If after this, you get the option to scan a QR code, then your iPhone does support eSIM or virtual data SIM card.
If these steps are successful, your Google Pixel is eSIM capable.
12. What does it mean when a device is an eSIM only device?
Devices that are eSIM-only do not have a physical SIM card; instead all of the information needed to connect your device to use on the Digicel network is stored on the eSIM inside the device.
13. What should I know when replacing or upgrading a cell phone?
When it's time to replace your cell phone, check your old phone to find out if it has a physical SIM card, uses an eSIM, or both. If the device you are replacing uses an eSIM, wipe all data from the eSIM profile before you dispose of the device. Check with the manufacturer and your service provider for instructions on how to properly wipe the data. If your old phone had a physical SIM card, you should remove it. You can either store it securely as a backup or destroy it to avoid having the data on it stolen.