Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
These terms and conditions (the “Terms”) apply to you and govern your redemption of the prize package of COPA AIRLINE TICKETS (the “Prize”) from the My Digicel Grand Draw Christmas Promotion (“Promotion”).
“We” or “us” means CURACAO TELECOM N.V. T/A Digicel Curaçao, a company registered under the laws of Curaçao with registered offices at Biesheuvel 24-25, Willemstad, Curaçao. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “You” means the person who has won the Prize from participating in the Promotion (and “my” and “your” shall have the same meaning). By participating in the Promotion, you agree to be bound by these Terms.
“Working Day” means any day other than a Saturday, Sunday or public holiday.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should express same to Digicel and forfeit your prize package offer immediately. Please note these terms and conditions are subject to the COPA airlines Contract of Carriage (https://www.copaair.com/en/web/us/contract-of-carriage) and all other terms and conditions of travel as provided by COPA on their website: www.copaair.com
1. What is the My Digicel Grand Draw Christmas 2021 Promotion?
Digicel is offering its Grand Draw Promotion to its prepaid and post-paid Customers. A raffle will be held on January 6, 2022 during the Promotional Period, which will give Eligible Customers the opportunity to win prizes.
One such prize includes two (2) COPA Airline Tickets (the “Prize”), awarded to a respective winner in each Participating Market. The two (2) tickets are to be shared between the winner and a companion of their choice. These Terms include the terms and conditions associated with redeeming the Prize.
2. How long is the Promotion?
The Promotion will run from November 18, 2021 to January 6, 2022 (the “Promotion Period”) local time.
3. Who can participate in the Promotion?
Please see the Grand Draw Promotion terms and conditions for the full list of eligible participants here.
4. How can I win the Prize?
Customers are randomly selected as the appointed winner of the Grand Draw in a Participating Market. Ensure you are a participant of the Promotion for a chance to win.
5. What is the Prize?
The winner of the Prize will win two (2) Economy Full class airline tickets that allows you to travel to any COPA destination. For more information about the Economy Full class, please visit https://www.copaair.com/en/web/gs/fare-information. Please visit www.copaair.com to see all COPA destinations.
6. How many winners will be selected?
There will be one (1) winner from each Participating Market.
7. Do I need a Visa to qualify?
The winner must have a valid passport and any other required Visa (“Travel Documents”) to claim the prize. If the winner will be accompanied by a companion, that companion must also possess valid Travel Documents.
8. What are the Participating Markets?
There will be one (1) winner selected from the following countries (“Participating Markets”):
Trinidad & Tobago
9. Is there an age limit on who can enter?
All the winners and companions must be over 21 years old.
10. How do I book my tickets?
A Digicel Representative will book the tickets on your behalf. Their information will be given to you once you have accepted the prize.
11. When is the Prize redeemable?
The tickets are redeemable for twelve (12) months beginning no later than January 1, 2022.
12. If I am a winner but would not be able to fly on the day proposed can my ticket be reserved for a later date?
Yes, winners will be able to change their travel date during the twelve (12) months for which the tickets are valid, beginning no later than January 1, 2022. Travelling during the following periods (“High Season”) are subject to availability of tickets: Carnivals in Panama, Easter, June 15 to 31 August, National Holidays in Panama, Thanksgiving in the United States, Christmas and New Year. It is therefore recommended that you speak to your Digicel Representative at least fourteen (14) days in advance of your preferred travel date.
13. If I am a winner and I cannot travel, can I give the prize to someone else of my choice?
No. If the winner is unable to travel, the winner must notify Digicel of this immediately and Digicel will offer the prize to another eligible customer. Tickets are non-transferable.
14. Can I stay beyond the designated return date in the Promotion?
Yes, but neither Digicel, COPA Airlines nor their Affiliates will be responsible for the winner’s stay beyond the designated return date. Every cost associated with the extended stay will be at the cost of the winner and/or companion.
15. Can I take more than one (1) companion with me?
The prize is only for one (1) winner and one (1) companion. An additional companion will be considered out of scope and at the cost of the winner and not the responsibility of Digicel, COPA Airlines or its Affiliates.
16. How will I know that I have won?
The winner will receive a telephone call from a Digicel employee within three (3) business days after the day the Promotion ends. A maximum of three (3) calls will be placed to the winner within 24 hrs. If no answer is received from the winner within 24 hours, Digicel will offer the prize to another random winner.
17. When will winners be announced?
The selected winners will be announced on January 7, 2022 (the “Announcement Date”) via social media, press release and/or on Digicel’s websites.
18. When must I accept the prize?
When the winner receives the telephone from a Digicel employee, he or she will be given the relevant Digicel contact information to confirm their acceptance of the prize. The winner must, within two (2) Working Days of being announced as the selected winner of the prize, provide to Digicel proof of his or her Travel Documents and his or her companion’s Travel Documents, according to the rules and regulations of their country, to visit the destination of choice and necessary flight stops. If the winner fails to do so and/or the Travel Documents provided are not to Digicel’s satisfaction, Digicel will offer the prize to another random winner.
In the event that a winner and his or her companion are denied entry into the destination of choice for whatever reason, neither Digicel nor COPA Airlines will be held liable.
Additional Terms and Conditions
· Tickets are not redeemable for travel points or cash.
· Tickets are non-transferable.
· Tickets are valid for traveling with COPA AIRLINES in Economy Class.
· COPA Airlines’ standard luggage terms and conditions will apply, which can be found at https://www.copaair.com/en/web/gs/checked-baggage.
· In the event that COPA Airlines does not continue to operate its services at the destination selected by the winner, Digicel will not be held liable. They must choose another destination of equal or lower value.
· Winners will be required to participate in any planned publicity in connection with this competition. By entering the Competition, the prize winner and companion consents to the use of his or her name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the prize.
· The winner and their companion will be asked to sign a release form. Both the winner and companion will need to provide a hardcopy and an electronic version of the release form along with travel documents to Digicel within two (2) Working Days after confirmation as winner for travel.
· Digicel will not be responsible for additional luggage costs or other costs associated with the winner’s and his or her companion’s trip except for the airline tickets.
· Winners and companions are responsible to arrive at the Airport, as advised by Digicel, on time and according to the airline regulations to take the flight on time. If a winner and his or her companion miss the flight for any reason, the winner and his or her companion will be responsible for any additional costs incurred for alternate flight arrangements.
· Digicel reserves the right to at any time vary the terms of the Promotion, to amend its Terms and Conditions, or to withdraw the Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
· Digicel reserves the right to terminate, cancel, suspend and/or modify the Promotion if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize by means of a random drawing from among the eligible entries received up until the time of the impairment.
· Digicel, COPA Airlines, their affiliates, assigns and/or licensees will not be liable in case of any accident, illness or any similar situation that endangers the winner’s and his or her companion’s health or physical integrity, so participants understand, accept and release Digicel, COPA Airlines, their affiliates, assigns and/or licensees in this regard without limitation.