Terms & Conditions: LTE Data plans

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LTE Data Plans

Terms & Conditions View LTE Data Plans

These Terms and Conditions shall govern the relationship between Curaçao Telecom N.V., (hereinafter referred to as “Digicel”, "we", "us" "our" and "the company") and the subscriber (hereinafter referred to as "you", "your", "the customer") using our LTE Data Plans. These Terms and Conditions replace and supersede all prior Terms and Conditions between you and us. By using the Services you have agreed to these Terms and Conditions.

 

What are Prepaid LTE Data Plans?

LTE Data Plans are the best to keep you connected with unlimited WhatsApp text and lots of data plus free unlimited Rollover of your unused data.

 

What do I get with my LTE Data Plan?

Each Data Plan gives you Data + WhatsApp text in 1, 3, 7 and 30 days durations. You can get any LTE Data Plan by using the MyDigicel App or or by dialing the relevant USSD code.

 

How many LTE Data Plans can I choose from?

Validity

Data

WhatsApp

Bonus Data

(Purchases via

My Digicel App)

Total Data

Price

1

75 MB

Unlimited Text.

Call and Video calls will be deducted from your plan.

 

 

Naf 2.50

1

150 MB

 

 

Naf 4.00

3

500 MB

1 GB

1.5 GB

Naf 10.00

7

1 GB

 

 

Naf 20.00

30

3.5 GB

 

 

Naf 55.00

 

Are LTE Data Plans available to all customers?

LTE Data Plans are available only to our Prepaid Customers. Both new and existing customers can activate am LTE Data Plan for as low as NAF 2.50

 

How do I activate my LTE Data Plan?

Customers can activate a LTE Data Plan through either the My Digicel App or by dialing from their  phone the relevant USSD code.

 

How does my bonus data work?

Your will receive your 3X bonus data in your 3 day LTE Data Plan. The Bonus Data is included in your LTE Data Plan and will reflect one balance. Bonus Data is only available via My Digicel App.

 

Can I upgrade or downgrade my LTE Data Plan before it expires?

Yes, you can upgrade or downgrade your LTE Data Plan before it expires, for example:  you can change your 1 day LTE Data Plan to a 7 day LTE Data Plan and vice versa.

  • While on an active Data Plan, you can visit from your phone MyDigicel App  to select the plan that you want to activate. 
  • Once you have sufficient credit on your account, the new Data Plan will be activated with the new validity period and applicable data quota applied.

 

Can I activate more than one LTE Data Plan at the same time?

Yes. You will be able to activate the same LTE Data Plan at the same time.

 

Do I receive a reminder of how much data I have left in the bonus data?

No, but the bonus data allotment is applied to the LTE Data Plan allotment and it will reflect one balance on the balance check at the My Digicel App.

 

What will happen when my data allotment depletes?

To improve your experience, overage charges are blocked while you are in any LTE Data Plan. Once your data allotment is exhausted. To stay connected, you can buy another LTE Data Plans for only NAF. 2.50.

 

Will I be able to access other applications, websites or WhatsApp video calls with my Whatsapp included in my LTE Data Plan?

No. To protect your unused credit balance you must purchase a standard data plan if you wish to access other applications, websites or WhatsApp voice and video calls during the validity period your LTE Data Plan.

 

What will happened if I am a current user of old plans and I want to buy a new LTE Data Plan?

Customers currently subscribed to old plans will be able to see all plans, both new and old. Once you activate one LTE Data Plan, the old offer will no longer be available for activation

 

What will happen if I opt-out or if my old plan expires, would I be able to purchase it again?

Old plans includes auto-renew, if you decide to Opt-Out of your current plan or  the plan expires for any reason, old plans will no longer be available for purchase, only the new LTE plans.  

 

How can I check the data balance of my plan? 

You may check your data balance by visiting the My Digicel App then navigating to the “Account & Balances” screen.

 

Will I receive a message to tell me when the Data Plans are completely used?

Yes. You will receive notifications to advise that the Data Plan is completely used.

 

What is Unlimited Rollover Data?

Unlimited data rollover is a benefit of our LTE Data Plans where unused data from your plan allowances are rolled over.

 

How do I know if my LTE Data Plan will auto-renew?

All LTE Data Plans includes auto-renewal. Your Data Plan will auto-renew only if you have credit available and we will let you know when it’s close to the end of your subscription.

 

Can I opt-out of auto-renewal?

Yes, you can opt-out of auto-renewal by using the service menu  and selecting “LTE Data Plans“ then selecting the  “Opt-Out” option to deactivate your plan.

 

Can I use the new LTE Data Plans while I’m roaming?

No; you cannot. These Data Plans are for local use only.

 

Am I able to use my Unlimited WhatsApp Messaging while roaming?

No. Unfortunately if you activate any LTE Data with Unlimited WhatsApp Messaging and you travel outside of your country (roaming) you will be on standard data roaming charges.

 

Is there a maximum or minimum that can be rolled over?

You will never lose any MB of unused data as long as you are on a LTE Data Plan and you can use it however you want, whenever you want. You just have to renew your plan or purchase another plane during the Grace Period.

 

How do I check my rollover data balance on my Data Plan?

The rollover benefit is applied to your current Data Plan and will reflect one balance. You can check your balance by visiting the My Digicel App.

 

If I purchase 3Day LTE Data Plan with bonus data through My Digicel App, will my bonus data rollover?

Absolutely, any unused data from your current LTE Data Plan will rollover, once you purchase a new LTE Data Plan before the end of the Grace Period.

 

  • LTE Data Plans are offered for the personal use of individuals and not for commercial use.
  • Data allotments are only applicable while in Curacao. Once roaming, customers will not be able to use any data from their LTE Data Plans.
  • Digicel reserves the right to terminate the LTE Data Plans offer if, in its sole opinion, the plans are being abused, such abuse to include but not be limited to, unreasonable levels of usage, reselling or attempts to resell the Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of Digicel’s network or services.
  • Digicel reserves the right to modify or discontinue (permanently or temporarily) the LTE Data Plans being offered to its customer at our discretion.
  • Digicel reserves the right to at any time, with or without notice, to vary or cancel the terms and conditions of its LTE Data Plans. In the event of Digicel giving notice to Customers of any such changes to or cancellation of the Service, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notifications.
  • Subject to the above, the standard Prepaid Terms and Conditions and 4G Terms and Conditions shall apply.
  • These Terms are governed by the laws of Curacao. Any dispute arising out or in connection with this Terms must be subject to the Court of First Instance in Curacao.

 

 

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Terms & Conditions: LTE Data plans