Can I activate and use a Digicel Roaming Pass with any mobile device?
You can activate and use a Digicel Roaming Pass with any compatible handset that is Tri-band and at least (900/1800/1900 MHz). Additionally, you can activate a Digicel Roaming Pass on a Digicel Postpaid SIM card for use with any tablet or laptop.
Do customers have to activate a Digicel Pass before they travel?
No, Postpaid customers can activate a Digicel Roaming Pass on or off island.
If I sign up for a Digicel Roaming Pass mid-month but opt to have the plan automatically renew, will I be charged for the full 30 Day period for the first month?
No, should you opt to have the Digicel Roaming Pass as an ongoing additional service on your account, the first month’s billing will be prorated.
Where in the USA, Canada, UK or Ireland will customers be able to use the Digicel Roaming Pass?
Once a Digicel Roaming Pass is activated, customers will be able to use voice, SMS and data services at reduced roaming rates in the Americas (mainland only), in Canada, all EU countries, excluding Slovenia and Cyrus, as well as Norway and Turkey. Digicel reserves the right to restrict the offer to certain networks within the roaming countries. Our website will be updated with any restrictions.
Will customers with 4G capable handsets browse at 4G speeds?
Customers will only browse at 4G speeds if they are connected to 4G network while roaming.
If I activate a Digicel Roaming Pass before roaming, will the reduced rates apply immediately?
Yes, the reduced rates will apply where applicable.
If I should travel from the aforementioned countries to a Digicel Caribbean country while my Digicel Roaming Pass is active, will I need to send the activation code again?
No, once the Digicel Roaming Pass is active on your account you will not need to reactivate if you are travelling from the aforementioned countries to any other country that Digicel operates in or vice versa. If you travel to and from the USA, Canada or any other country on the list of applicable countries while your pass is still active, you will not need to reactivate the plan.
What happens if my data plan expires before my Digicel Roaming Pass?
Digicel postpaid customers can activate at any time. While roaming, if you need to activate or reactivate your prepaid data or mobile internet plan, you may contact Customer Care by dialing 611 from your Digicel device or +1 441 500 5000 using any phone. Contacting Customer Care while roaming will incur standard roaming costs without a Digicel Roaming Pass.
While roaming, is a Digicel Postpaid customer able to benefit from Unlimited Nights & Weekends?
No, Digicel Bermuda customers will not be able to benefit from any local products or promotions while roaming.
Will I receive a notification when my Digicel Roaming Pass expires?
Yes, you will receive a notification 24hrs before a Digicel Roaming Pass is due to expire and a second notification when a Digicel Roaming Pass has expired. Once a Digicel Roaming Pass has expired, regular roaming rates will apply.