LTE Plans FAQs

Please select your language

LTE Frequently Asked Questions

What is LTE? 

A: LTE is superfast data that is up to 10 times faster than 3G. LTE means no more buffering or loading, superfast, clear and crisp video streaming, video/voice calling and browsing.

Q. How do I know if I already have LTE?

A: Look at the top corners of your screen. If it says LTE, then you are already connected!

Q. How can I get LTE?

A: You need an LTE compatible device, SIM, plan and coverage. If you have all four, then you automatically have LTE!

Q. How do I check if my device is compatible and switch to LTE?

A:  Click here  for steps to activate LTE on your device.  If you don’t have an LTE compatible device, visit us in store on Church Street or shop online at http://shop.digicelbermuda.com/

Q. How do I check if I have a compatible SIM?

A: Digicel has been providing customers with LTE SIMs for over a year. If you have an older SIM, and you are not sure if it is LTE, you can come by the Digicel Flagship store and we can help you figure it out. If you need an LTE SIM, we will give you one free of charge.

Q. How do I check if I have a compatible plan?

A:  All our plans are compatible with LTE with the exception of our Grandfathered Premium Smartphone Plan. Unlimited data add-on plans will remain 3G and will not be transferred to LTE. We have new special LTE plans so you can benefit from superfast data. To sign up, contact us at 500-5000 or visit us in store.

Q. How do I get coverage?

A: If you have a Digicel mobile plan and you are not visiting whales on a boat then you should have coverage. Digicel LTE is island-wide so for the most part you should have coverage wherever you go.

Q. LTE is not working for me. How do I fix it?

A: If you have read the previous four questions, tried to validate the answers and your LTE still does not work please give us a call at 500-5000, web chat with us at digicelbermuda.com or visit us at our flagship store on Church Street and we will help you get LTE. 

Q. I am an existing customer, what happens to me?

A: If you have an LTE compatible device, SIM and plan, you will be automatically transferred to our superfast LTE network. You also have the option to upgrade to one of our LTE plans and enjoy free facetime, iMessage, Whats App messenger and video calling.

Q. I am an existing customer, with an ‘unlimited’ data plan. Do I get LTE?

A: No, if you want LTE, you can move to our Postpaid LTE plans below.

Q. Do you have Postpaid LTE plans?

A: Yes, we have cool new Postpaid plans for LTE which help you enjoy the best from this superfast data For Postpaid, LTE plans can be found here.

Q. Do you have Prepaid LTE plans?

A: All current Prepaid plans including data now include superfast LTE data. If you have an LTE compatible SIM and device, you will be able to take advantage of LTE automatically.

Q. Will LTE use more data?

A: LTE means that your data will be faster. It does not mean that your plan will be automatically more expensive. However, the new experience is so great that you might want to use your phone more to watch videos for example. In this case your new habits might mean you will use more data but don’t worry, to help you gage your data need, we offer Data Test Drive on all new Smartphone plan activations. That means you can use all the data you want for 3 months free. On top of that, our new LTE plans give you free what’s app, iMessage and Facetime data use so you can get more enjoyment out of the new network without needing to pay for more data.

Q. How do I check my data balance?

A: You can use the My Digicel App to view your balance. Click here to download the app: http://onelink.to/2uzr47

Q. What if I use all my data?

  1. A: Not a problem! You can buy one of the data add-ons here.  [EF1] These will auto-renew monthly until you request to cancel. To read our data overage policy click here. 

 

Steps to activate LTE on your device:

For Samsung:

1.      Select ‘Settings’ 2. Select ‘Connections’ 3. Select ‘Mobile Networks’ 4. Select ‘Network Mode’ 5. Select ‘LTE’

Your home screen should then change to ‘Digicel LTE’.

For iPhone:

1.      Select ‘Settings’ on your home screen 2. Select ‘Cellular’ 3. Select ‘Cellular Data Options’ 4. Select ‘Voice & Data’ 5. Select ‘LTE’

Your home screen should then change to ‘Digicel LTE’.

For other devices:

Every device is different. Try going into your settings to turn your network preference to LTE. If you have any questions or would like us to guide you, you can contact us at 500-5000, web chat with us at digicelbermuda.com or visit us at our flagship store on Church Street.

*Please note that unlimited WhatsApp (messaging, voice, and video) and Facetime pulls from a 10GB allowance

 

Christmas 2017 Promotions

Q: When do the Christmas promotions start?

A: The Christmas promotion starts on November 21st 2016 online and at the Digicel Church Street store.

 

Q: When does this promotion end?

A: The Christmas promotion and related offers are valid through to December 31st 2016, or once promotional supplies are exhausted.

 

Q: How does the Christmas postpaid promotion work?

A: Digicel’s Christmas postpaid promotion is $100 extra off a smartphone handset purchase with a smartphone plan. Plus, all new LTE Smartphone Postpaid plans will get 1GB free Music data and Free Snapchat ( activate through My Digicel App).

 

This Promotion is open to new and existing postpaid customers purchasing a smartphone device with a 2 year agreement.  Customers who deactivate their existing accounts will NOT be eligible for this promotion.

Prepaid customer are not eligible for the hardware device sales. [EF1] 

 

Q: If I am an existing postpaid customer, may I take advantage of this Christmas postpaid promotion?

A: If you are a Digicel postpaid customer currently out of contract, you may purchase a smartphone device at the noted postpaid pricing by extending your agreement from the date of purchase by 2 years. You will then receive the Christmas offer of $100 extra off your new device + 2 year contract cost.

If you have six months or less remaining on your current agreement, you may purchase a featured device at the noted postpaid pricing by extending your agreement from the date of purchase by 2 years.

If you have more than six months remaining on your agreement, you may purchase a featured device at the upgrade price:  [EF2] 

 

Any existing customer wishing to purchase a new device must be in good standing at the time of purchase.

 

Q: Do I have to sign up to a certain plan within the Smartphone Plan to get the extra $100 discount?

A:  No matter what plan you decide is best for you, you will get a $100 discount on the price of a new device. The discount you receive will depend on the plan you sign up for- with some devices being FREE.

 

Q: What happens if I sign up for one plan and change my mind, can I switch to another one?

A:  Yes, we are happy to change your plan if you change your mind however you can only upgrade to higher plan. This means that if you sign up to Standard Plan and then three months later decide you need more data, you can migrate to a Premier Plan. Thereafter, you may move down to a Select or Standard plan but not to a Core or Basic, as those are below the initial Standard plan originally signed up to.

 

Q: if I already have a LTE Postpaid account can I still get free Snapchat?

A: Yes. By simply activating your Snapchat plan through My Digicel App you can get Free Snapchat.

 

 

Q: How does the Christmas Prepaid promotion work?

A: With any new Prepaid Freedom Bundle Plan, you will receive free Go Social, Free Snapchat (activate through My Digicel App) plus 1GB Free of music data.

 

Q: How do I active my free 1GB Music data?

A:  After activation of any Freedom Bundle plan your prepaid account will automatically allow 1GB of Free data for music.

 

Q: if I already have a Prepaid Freedom Bundle account can I still get free Snapchat?

A: Yes. By simply activating your Snapchat plan through My Digicel App you can get Free Snapchat.

 

Q: If I am a prepaid customer, am I eligible to take advantage of the $100 extra off a handset and activation Christmas promotion purchase?

A:  No. This $100 off promotion is only available to postpaid customers. As a prepaid customer, you can benefit from the FREE social media offer which you will receive with a new activation purchase between November 21st and December 31st.

 

 

 

 

 

 

 

 

Click here to learn more about data add-on options.

Click here to learn more about data buckets
 

 

 

 

 

 

 

 

 

 

Contact Us
Digicel's customer service agents are there from 8am - 8pm to assist you.
Your Questions?
Questions? We’ve got answers. Browse through our FAQs.
LIVE CHAT
We’re excited to chat with you daily from 8am - 8pm. Click the button below to get started.
LTE Plans FAQs