Q: I used all my data. What happens next?
A: You will automatically be allotted a data bucket of 250MB for $10 until your next bill cycle. If you use this data bucket (250MB) another data bucket will be added to your account. This cycle will continue until the next billing period. Don’t worry about losing track. You will be notified from 50MB of your data-bucket remaining
Q: If I am an existing Digicel customer, do I have to extend my contract to activate a Digicel Postpaid Smartphone Plan?
A: Yes. To take advantage of the great value in the plans, you will need to extend any existing commitment period by 12 or 24 months from the point of plan activation.
Q: If I am an existing Digicel customer and I activate a new Digicel Postpaid Smartphone Plan, can I get discounted devices?
A: Yes. All customers will be eligible for our then current device pricing offers as follows:
If you are a currently out of agreement you may purchase a device at the noted Postpaid pricing.
If you have six months or less remaining on your current agreement, you may purchase a device at the noted Postpaid pricing.
If you have more than six months remaining on your agreement, you may purchase a device at the Upgrade pricing.
Q: If I am a new Digicel customer, do I have to pay a fee to activate a Digicel Postpaid Smartphone Plan?
A: In most instances, there is an activation and SIM card fee applicable for new customers. There is no activation fee for existing Digicel customers who activate a Digicel Postpaid Smartphone Plan.
Q: Will I have to change my number upon activating a Digicel Postpaid Smartphone Plan?
A: Digicel Postpaid Smartphone Plans require a Digicel Postpaid SIM card. Existing customers with an active local mobile phone number will not be required to change their numbers when moving to a Digicel smartphone plan.
Q: Can I start with one plan and change to another one?
A: You can upgrade to another plan at any time (if, for example, you would like to benefit from more inclusive data). If you do move to a higher plan during your agreement term, you may subsequently move back down. However, you will not be able to move to a plan lower than your original agreement. This is because, among other things, we provide a bigger discount on phones on higher plans. We recommend that you change your plan at the end of the current billing month.
Q: How do I know what plan is right for me?
A: Our retail and care teams are happy to discuss your mobile needs and determine the plan is best suited to you. Simply visit any Digicel retail store, or contact Customer Care via 500-5000 or firstname.lastname@example.org.
Q: What plans can I get for Apple?
A: As an Apple Authorized Reseller, we have created plans exclusive for Apple phones. These plans let you still enjoy all the great benefits of our Postpaid Smartphone Plan but now also unlimited iMessaging and 1GB of free data to use with Apple Music for all iPhone users.
Q: If I am already on a Smartphone Plan will I get the benefit of the promotion?
A: No, the promotion is only open to new customers who sign up for any 12 or 24 month Postpaid Smartphone Plan as of August 4th 2016. If you are currently on a smartphone plan, you must fully re-commit to your existing contract length to take advantage of the plans built for Apple.
Q: Is the cost of Apple Music included?
A: No, the cost of your Apple Music subscription fee is not included however you will get 1GB of free data to stream music. This means that you can listen to all your favourite music without it affecting your data allowance. After you have reached the 1GB of data, any further usage will be deducted against the data balance allocated in your chosen plan.
Q: Is picture and video messaging included in the unlimited iMessaging?
A: Yes, video and picture is included in the unlimited iMessaging. Just make sure that your data is turned on, you are on iMessenger and you are free to send all the snaps you want!
Q: If I choose not to take advantage of this will it affect the monthly cost of my plan?
A: Unlimited iMessaging and the free 1GB of data is an added value to the Postpaid Smartphone Plans that you are free to use at your discretion. If you choose not to use the services, it will not affect the cost your plan.
Q: Can I take the advantage of the promotion in conjunction with other promotions?
A: Yes, you are free to take advantage of any of our other great offers in conjunction with this including- Data Test Drive, Phones are Free and the Digicel Price Promise.