COVID 19 | How we are responding

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Update: Please note that as of July 1 we will resume normal billing practices, including disconnections and late fees. We urge customers with an outstanding balance to make a payment to avoid any service disruptions by June 30 2020. If you have been financially impacted by Covid -19 and unable to pay your bill please complete the below Covid-19 Impact Form.

 

Update: As of Saturday May 2 the below Hours of Operation will be effect:

 

Digicel Retail: Monday - Saturday 9am - 5pm

BTC Payment Centre: Monday - Friday 9am - 1pm 

 

Please note that our locations will only be open for curbside assistance only. We urge all customers to stand at least 6 feet apart while waiting and to wear a mask. 

 

Alternativly, customers have the below payment options: 

  • MyDigicel App
  • Online Banking
  • DigicelBermuda.com
  • Drop Box Locations
  1. Hamilton Exchange
  2. Washington Mall
  3. Somerset - Before Belco
  4. St. George's - Before Police Station

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As a provider of essential services to the public, we have a duty of care to keep our business running no matter what. Indeed, at a time like this, the services that we provide to customers could not be more vital or more needed. We take that responsibility very seriously. Likewise, we're taking this situation very seriously and doing everything we can to remain prepared.

 

As mandated by the Government, Digicel will be closing its retail store and BTC payment centre as of Tuesday March 24. We will continue to monitor the developments regarding the Coronavirus locally and around the world and be guided by our local Government and the EMO.

 

We place the highest value on the safety of our teams and our customers and as such we have already put in place plans to manage and mitigate any risk during this period, while ensuring business continuity so that the essential services we deliver will remain unaffected.

 

We encourage you to use, wherever possible, our various alternative payment and top-up options:

  • MyDigicel App
  • Online Banking
  • DigicelBermuda.com
  • Dropbox Locations are Now For All BTC & Digicel Payments:

        - Hamilton Exchange (Bus Terminal)

        - Washington Mall (By G&G)

        - Somerset (before Belco)

        - St. George's (before Police Station)

 

If you have any queries, or wish to pay via phone our agents will be available by calling 500-5000, however due to the influx of calls during this period you may experience a longer delay than usual. Alternatively, we invite you to reach out to us using the Live Chat feature on our website www.digicelgroup.com. You can also reach us on our social media platforms.

 

Please Note: We will suspend the disconnection for nonpayment or waiving any associated late fees if Consumers and Small Businesses are affected by COVID -19 and demonstrate a recent loss of employment or income due to the COVID-19 pandemic, during the next 60 days or the COVID pandemic period as determined by the Government of Bermuda.

 

Thank you so much for your patience and understanding and we assure you that we are committed to ensuring you continue to receive the very best service from us.

 

For further information please visit: https://www.gov.bm/coronavirus

 

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