How to move everything to your new phone

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How to move everything to your new phone

Did you get a new phone for Christmas? Hopefully you got it with our #GetGifted campaign which is still offering $100 off new smartphones. 

You’ve just got your shiny new phone that someone thoughtfully got you for Christmas but how do you transfer all your contacts, photos and music to your new phone? We're here to help!

It’s worth noting that regardless of what system you are moving to, you should back up everything first. If something goes wrong, you can always get your information back. Don’t give away or reset your old phone until you are happy that all your information and content has been saved to your new phone.

iOS to iOS

Apple makes it very simple to switch to a new phone. If you haven’t got automatic backups set we recommend backing up your phone to the cloud first or back everything up to your laptop through iTunes. With iCloud backup you won’t be able to back up things that are already in the cloud, such as your photos in the iCloud Photo Library, music in the iCloud Music Library or App Store content. Music or apps you bought through iTunes can be redownloaded if needed, and the backup will take care of app data. With iTunes backups you’ll have to redownload iTunes and App Store content, unless you transfer purchases during your backup when prompted to do so. You will also have to resync your music and videos you imported to your new phone through iTunes, and set up Touch ID again. Once you have the backup done, it’s a case of telling iCloud (or iTunes) to send over the backup.

Through iCloud

When you turn on your new phone you should see a “Hello” screen. Follow the prompts until you reach the WiFi screen. Log onto your WiFi network and follow prompts until you get to the Apps & Data screen. Tap Restore from iCloud Backup > Next. You’ll be prompted to sign in with your Apple ID, then choose backup. You may be prompted to sign into iTunes or the App Store. Once you’ve done this the backup will start to install on your device and stay connected to WiFi until everything has downloaded. 

Through iTunes

Turn on your new phone and wait for the “Hello” screen. Follow the on-screen prompts until you reach the Apps & Data screen. Choose Restore from iTunes Backup > Next and connect your new iPhone to the PC or laptop where you backed up the content of your old phone. Open iTunes and click on your device icon and you’ll be shown a screen with the option to restore backup and a list of backups available. It should be the most recent backup available. For any content that didn’t transfer sync your iPhone with iTunes to get it.

Android to iOS

Download the Move to iOS app on the Google Play store to get this done in a quick and easy way. Your new iPhone will need to be running iOS 9 or greater and your old Android phone should have Android 4.0 or greater to use the app.

On your new iPhone begin the setup for the phone from the “Hello” screen. When you get to the Apps & Data page select Move Data from Android. On your Android phone open the Move to iOS app. On your iOS device you’ll see a screen called Move from Android. Tap continue and a code will appear which you will enter on your Android device and be directed to Transfer Data screen. Select the content you want to move then tap next and leave the two devices transfer the content.

Wait until the loading bar on your iPhone finishes ignoring what the Android phone tells you. Once everything has transferred continue to set up your iOS device through the onscreen prompts.

iOS to Android

You can transfer your photos, music and contacts from iOS to Android but you won’t be able to transfer any paid apps.

To back up your images download Google Photos and log-in with your Google ID (what you use to log-into your Gmail account) or set one up. Click Menu in the top left corner then select Settings > Backup & Sync and turn on backup & sync. All your photos will be uploaded to the cloud.

To back up your iTunes music you will need access to a PC or laptop with your iTunes account. Download Play Music and install it on your PC or laptop and sign in with your Google ID. During setup choose iTunes to store your music and select upload all songs and playlists. Once installed you can upload up to 50,000 songs to your account and the good news is you can still use your iTunes account. 

To transfer your contacts log-in to To choose All Contacts click on the gear icon in the bottom left corner and choose Select All. Then click the gear icon again and select Export vCard. All your contacts will now be saved as a VCF file, which you can upload directly to your Google account.

Log into your Google account and go to and select Import from the menu on the left hand side of the screen. Import the  VCF file you saved to add your contacts to your Google account.

Android to Android

Moving to a new Android phone is a simple procedure. When you start the setup of your new phone you will be asked if you want to restore your information from a backup which then gives you the option of specific backups in a drop down menu. That should bring settings and app data over to your new phone. To make sure it is enabled on your old phone, go to Settings > Backup and reset and select back up my data. 

Contacts and photos are likely to already be saved in your Google account, but if not, you can sync all your contacts on your old phone by going to Settings>Accounts>Google and choose your Gmail account address. Check Sync contacts is checked. You can also force a sync by pressing Sync Now.

Images that are on your phone are probably already saved to Google Photos but if not download the app from the Play Store. Open the Google Photos app and tap the menu icon. Tap Settings>Back up & sync. To do an immediate backup, click Backup & sync>back up all.

Apps that don’t make it across can be redownloaded from the Play Store, or you can log in on a desktop, go to, log in to your Google account to see what apps you’ve downloaded or bought in the past, and choose which ones you want to install on your new phone. The download will start automatically.


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How to move everything to your new phone