Win a Smart TV Terms & Conditions

 Digicel “Shake To Win A TV Regional Raffle” Promotion


Terms and Conditions

Start Date: October 12, 2021

End Date: November 9, 2021


This Digicel “Shake To Win Regional Raffle Promotion” (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win the various Grand Prizes offered. You should read these FAQs and Terms carefully before participating in the Promotion.


“We” or “us” means Telecommunications (Bermuda & West Indies) Limited, trading as ‘Digicel Bermuda’, a company registered under the laws of Bermuda, with office address at 46 Cedar Avenue, Hamilton, Bermuda. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.  “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.

These Terms incorporate the My Digicel App Terms and Conditions and Privacy Policy, which you can access via the My Digicel App (the “App”).

If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion and the “Shake to Win” promotion immediately.


1.     What is the Digicel “Shake to Win Regional Raffle” Promotion?

The Digicel “Shake To Win A TV Regional Raffle” (“Shake to Win”) Promotion affords customers the opportunity to win the grand prize of a 50” Smart TV.  To enter, eligible customers must shake their phone via the ‘Shake It’ section in the My Digicel App (the “App”).  Each eligible customer will receive one (1) entry in the “Shake to Win” promotion and will be entered for a chance to win the grand prize available in their Participating Market.


2.     What is the Grand Prize?


The Grand Prize is found below:

Grand Prize

Samsung 50" Smart TV


3.     When does the Promotion start and end?

The Promotion is valid from midnight October 12, 2021 through to 23:59 ADT November 9, 2021 (the “Promotional Period”). The Grand Prize draw dates will take place on November 12th, 2021 in the corresponding Participating Market of Bermuda.


4.     Who can participate in the Promotion?

To participate in the Promotion, you must be a Digicel customer with an active Eligible Plan (as defined below) from Bermuda AND have won an Eligible Prize in the “Shake to Win” promotion in the My Digicel App.  You may activate a new Eligible Plan during the Promotional Period or already be on an existing Eligible Plan.


The following customers are excluded from participating in the Promotion:


a.     Postpaid corporate & business account customers;


b.     Any person who, at any time on or during the Promotion period was  or is a director, officer, employee, or agent of Digicel Bermuda or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors, brand ambassadors or suppliers of services to Digicel Bermuda;


c.      Families of our employees or directors;


d.     Employees and families of employees of any company associated with this Promotion, including any provider of the Grand Prize;


e.     Customers with Digicel+ only;


f.      Postpaid customers with overdue amounts or inactive accounts at the time of the participation of the Promotion or on the date of the Grand Prize draw;


g.     Persons under the age of eighteen (18); and


h.      Persons who do not reside in Bermuda.



5.     What are the Participating Markets?

This Promotion is available to Digicel’s Eligible Customers who resides in any of the following countries (“Participating Markets”):







Antigua and Barbuda

French Guinea

Papua New Guinea






St. Kitts & Nevis



St. Lucia

British Virgin Islands



Cayman Islands


Trinidad & Tobago



Turks & Caicos




El Salvador




6.     Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?


Please see below list of plans that are eligible for the Promotion (the “Eligible Plans”):


·       Prepaid: All 7 day, 14 day and 30 day Digicel Prime and Digicel Prime+ bundles

·       Postpaid: All Digicel Prime and Digicel Prime+ bundles


The Eligible Plans will be available in the ‘Shake It’ section of the App, which are identified with the ‘Shake It’ Icon. 


7.     Which prizes do I have to win to be eligible for the Promotion (the “Eligible Prizes”)?


If you win any of the following prizes in the “Shake to Win” promotion, you will be automatically entered for a chance to win the Grand Prize.

Prepaid: Open use data prizes of 100mb, 200mb and 500mb. 5gb and 10gb of app data using one of our hero apps (SportsMax, D’Music, PlayGo, BiP, Billo, MDA, GoLoud)

Postpaid: Open use data prizes of 500mb and 1gb. 10gb and 15gb of app data using one of our hero apps (SportsMax, D’Music, PlayGo, BiP, Billo, MDA, GoLoud)


8.     How do I participate in the Promotion?


i.          To participate in the Promotion, you will need to have activated an Eligible Plan via one of the following channels:

i.          My Digicel App;

ii.         UMM Code (prepaid customers only): *100#

ii.         You will receive a ‘Shake It’ notification inviting you to participate in the “Shake to Win” promotion. The notification will be received via SMS, push and/or an in-app notification.


iii.        Confirm your participation in the Promotion by clicking on the ‘Shake It’ notification and accepting the terms and conditions.


iv.        Once you agree to participate in the Promotion, you can then ‘Shake to Win’! The ‘Shake It’ action must be completed in the App.


v.         If you are a winner of an Eligible Prize in our “Shake to Win” promotion, you will automatically receive one (1) entry in the “Shake to Win Regional Raffle Promotion” promotion for a chance to win the Grand Prize.


vi.        Each time you win an Eligible Prize, you receive an additional entry, increasing your chance to win the Grand Prize.


9.     Will I be notified when to participate in the Promotion?


As a participant in the “Shake to Win” promotion, whenever you activate an Eligible Plan, you will receive an SMS notification to outline that you are eligible for a chance to win. If you are the winner of an Eligible Prize, we will also notify you that you have been entered for a chance to win the Grand Prize on November 12, 2021.


10.  How will the Winner be selected?


a.     A customer will be selected at random from the complete list of eligible customers received during the Promotional Period (the “Winner”).


b.     Selection will take place at 46 Cedar Avenue, Hamilton, Bermuda on November 12, 2021.


11.  How will the Winner be notified?


a.     If you win, Digicel will contact you by telephone.

b.     A maximum of three (3) attempts will be made to call the Winner within a period of twenty-four (24) hours.

c.      If you do not answer any of our calls, you forfeit your chance to win. We will select another eligible customer to be the Winner and repeat the process outlined above.


12.  What do I need to know about claiming the Grand Prize if I am the Winner?


a.     During the telephone call, full details of the Grand Prize handover (redemption) process and location will be confirmed. 


b.     You will need to present a valid Government issued photo ID (passport, voter’s identification card or driver’s licence) and the phone used to participate in the Promotion. 


c.      You will be required to complete and sign a Redemption Form confirming receipt of the Grand Prize and/or a Consent Release Form authorizing the use of your name and picture for marketing purposes as per the additional Terms and Conditions.


Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use.


B.     You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.


C.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.


D.     We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.


E.      You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the Grand Prize, including but not limited to Withholding Tax or any other applicable tax.


F.      This Promotion will be accessible to you while roaming, but the Grand Prize may only be able to be redeemed in Bermuda.


G.    The Grand Prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.


H.     Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.


I.       Upon accepting the Grand Prize, you accept Samsung’s Terms and Conditions associated with the Grand Prize and release us from any liability owing to defect or damage caused by or to the Grand Prize.


J.      The manufacturer’s warranty and support information may be included in the Grand Prize packaging. The Grand Prize is subject to the manufacturer’s warranty and Digicel makes no representation as to the functionality of the prize.


K.     The Grand Prize is not exchangeable for cash.


L.      Participants must have complied with these Terms and Conditions to win.


M.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


N.    Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented. To see our privacy policy visit:


O.    You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Grand Prize if you are selected as the Winner.


P.     In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.


Q.    For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.