90% of Bermuda Has Already Upgraded

Copper had its time, Bermuda, but today we need more. More speed, more reliability, and a network built for how we live, work, and stay connected every day.

The old copper network is aging and harder to maintain, with a higher risk of faults and service disruptions. That’s why we’re upgrading to fibre, delivering a stronger, more reliable home phone and internet experience for the future.

Already, over 90% of our customers have made the switch and are enjoying a faster, more dependable connection.

Digicel Bermuda Fibre Upgrade – FAQs

1. What is happening with Digicel’s network in Bermuda?

Digicel has been upgrading its network from older copper lines to a modern fibre network across Bermuda. This has been a 5-year transformation project, and we are now entering the final phase, with over 90% of customers already upgraded.

2. Why is Digicel moving away from copper?

Copper technology has served Bermuda well, but it can no longer support the speed, reliability, and data demands of today’s connected lifestyles. The old copper network is aging and harder to maintain, with a higher risk of faults and service disruptions. That’s why we’re upgrading to fibre, ensuring a stronger, more reliable network for the future. Fibre is the global standard for modern connectivity and allows us to deliver a better, future-ready experience.

3. What are the benefits of switching to fibre?

By upgrading to Digicel+ Fibre, you’ll enjoy:

• Faster speeds for streaming, gaming, and working from home

• Stay connected when it matters most. Fibre gives you a more reliable home phone with clearer calls and a stronger, more consistent connection than aging copper lines.

• Better performance across multiple devices in your home or business

• Future-ready technology designed to support Bermuda’s growing digital needs

4. Is this a new initiative?

No, this is not new. Digicel has been investing in fibre infrastructure for over five years, steadily upgrading homes and businesses across the island. We are now completing the final phase of this island-wide transformation to ensure all customers benefit from fibre.

5. What happens if I stay on copper?

As we move into the final phase, older copper services will be phased out over time. Customers still using copper will need to upgrade to fibre to continue enjoying uninterrupted service.

6. How do I know if I’m still on copper?

You may still be on copper if:

• Your internet speeds are slower than expected

• You experience frequent interruptions

• You have not yet been contacted about a fibre upgrade

If you’re unsure, you can contact our team and we’ll check for you.

7. Will upgrading to fibre disrupt my service?

Our team works to ensure a free, smooth and seamless transition. In most cases, any disruption is minimal, and we will guide you through the process every step of the way.

8. Is there a cost to upgrade?

No. Digicel engineers will install fibre at no charge.

9. What is Digicel doing to support customers during this transition?

We are committed to ensuring no one is left behind. Digicel continues to work closely with the Regulatory Authority of Bermuda to ensure a smooth and inclusive transition for all customers.

This includes:

• Clear communication and support

• Assistance for vulnerable or elderly customers

• Flexible upgrade options

• Seniors Plans

• Empowering seniors through digital education sessions, delivered in partnership with the Salvation Army.

• We are working closely with the Regulatory Authority of Bermuda to ensure a smooth and inclusive transition, and regulatory compliance.

10. Why is fibre important for Bermuda?

Fibre is critical to Bermuda’s digital future. It supports:

• Remote work and education

• Business growth and innovation

• Entertainment and streaming

• Stronger, more resilient national connectivity

11. How do I upgrade from copper to fibre?

Upgrading is simple. You can:

• Visit a Digicel store

• Call our customer care team

• Request a callback via our website

• Our team will contact you to arrange your upgrade

Our team will guide you through the process and schedule your installation.

12. Will my service work during a power outage?

Fibre technology requires power at your home to operate, so your service may be interrupted during an outage unless you have a backup power solution.

To help keep you connected, Digicel offers a PP36L-12U Battery Pack, providing up to 8 hours of backup power for your fibre connection.

Options available:

• Buy: $175

• Rent: $10 per month

• Seniors: $5 per month

13. When will Digicel shut down copper services?

Digicel is now in the final phase of our fibre migration, with less than 10% of customers remaining on copper.

We are working closely with the Regulatory Authority of Bermuda to ensure a smooth and inclusive transition, with a focus on making sure no one is left behind.

At this time, we would encourage all existing customers to upgrade to fibre as soon as possible for a seamless transition.

14. What’s next?

If you are still a copper customer, Digicel will contact you directly to offer your upgrade to fibre. With over 90% of Bermuda already upgraded, now is the time to make the switch.

Join the Movement

Copper had its time. Fibre is the future! Make the switch today and experience a faster, more reliable way to stay connected with Digicel+ Fibre.